Jeremy Rettew

I made an appointment at Euro Motorcars Devon Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the car in at 7:30AM on a Tuesday; advised the technician specifically what the issue was with the car; and waited for their advice. After I followed-up one (1) day later where I was advised a technician would be free to look at it the next day; two (2) days after I brought it in (at my appointed day and time), I received a video describing what the issue was (the exact same issue I had advised them two days earlier day when I brought it in at my appointed day and time)! A few hours later I received a quote to replace the corroded brake lines for get this … $7,065. I understand dealerships like this charge a lot more than independent garages and mechanics, but $7,065 to replace some brake lines?! IMHO that was the dealership telling me, “No thank you, we don’t want to do this work but if we do, you will pay us an exorbitant amount of money”. There is NO way replacing some corroded brake lines on a well-maintained 2011 car should cost that much. No way. What made it even worse was the fact they had the nerve to charge me $222.61 for doing the “assessment” when I already told them exactly what the problem was when I brought the car in, yet they held on to my car needlessly for two (2) days, waiting to look at it and then quoted that absurd amount of money! After a prior sub-standard issue I had with this dealership where I shared my opinion with my assigned service technician and also their online survey questionnaire (to which I never received a response), I will never … ever step foot in this business again … and neither should you if you value your time and money. More

Report | Print

Evan Kakos is the main reason I purchased and leased three new cars from EuroMotorcars. My first car was c-400, then I leased a new GLE-43 for my wife and another GLE-53 for my wife again... 3 years lay three new cars from EuroMotorcars. My first car was c-400, then I leased a new GLE-43 for my wife and another GLE-53 for my wife again... 3 years layer. My father also bought a Mercedes from your dealership because of Evan. Don't get me wrong, Mercedes makes great cars, but I can buy and/or lease them anywhere. Instead, I only buy my cars from Evan Kakos. Evan is a class act, he always makes time for me and makes me feel like the most important customer in the Tri-State area. He is extremely knowledgeable and accommodating. He gets me the best possible value for the vehicle of my choice and makes sure I purchase all the important warranties that I'm not even aware of at the time of purchase, but endup thanking him later for, when my tires go bad or my rims gets cracked by hitting a pothole the size of my GLE. All kidding aside, Even is the best salesman and I will only work with him when I need a new vehicle. I always recommend and refer Evan and EuroMotorcars to my friends or anyone looking for a great car. A+++ Customer service A+++ Knowledge A+++ Professionalism More

Report | Print

Euromotorcars is the best! I love the people who work there. They are all so nice and professional. I have bought 5 cars from them and I will always go back. I love the people who work there. They are all so nice and professional. I have bought 5 cars from them and I will always go back. More

Report | Print

Can’t post a zero or I would. I set up an appointment, which isn’t always easy, 10 days ago for service on my vehicle. When I arrived at 7:30 on time for my appointment the “Service” representative says - which isn’t always easy, 10 days ago for service on my vehicle. When I arrived at 7:30 on time for my appointment the “Service” representative says - did you get my text. He sent me a text at 7:01 to tell me that there were no loaners available despite me setting one up 10 days ago. This isn’t the first time and they have no other alternative available other than to wait and hope that someone returns the loaner that I reserved. Like an idiot I signed up for their “special” extra service program for some ungodly amount of money which is clearly not worth it at this dealership. Don’t buy a car here unless you have no other choice. More

Report | Print

C300 mercedes Unfortunately the car was totaled but the service was done quickly and reported very nicely and accurately. We are looking at cars there and hope to b Unfortunately the car was totaled but the service was done quickly and reported very nicely and accurately. We are looking at cars there and hope to buy next week More

Report | Print

Outstanding and excellent customer service Jeremy provided outstanding customer service . He was very patient , professional and efficient . I witness him handle a crowded room with outstanding Jeremy provided outstanding customer service . He was very patient , professional and efficient . I witness him handle a crowded room with outstanding customer service for each individual . He is truly a asset to your company . I look forward to working with him since Carol retired . More

Report | Print