Jensen Hayes

Great experience buying our first used car in WA with Jensen. He was flexible, honest, stuck to the lowest price they'd advertised & never tried to go above it. Was helpful and clear about the buying pro Jensen. He was flexible, honest, stuck to the lowest price they'd advertised & never tried to go above it. Was helpful and clear about the buying process. Was patient even though it took several days for us to decide, and when my mechanic found something their inspection didn't catch he arranged personally to have it fixed on their dime before we bought. Highly recommend Jensen & First National in Seattle! More

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Both the sales person and manager were dishonest. They didn't return calls. They added "bank fees" in the thousands to the base price. When I went in to have my paperwork corrected and the loan redin They didn't return calls. They added "bank fees" in the thousands to the base price. When I went in to have my paperwork corrected and the loan redine, they blatantly lied to my face. They asked ME, THE CUSTOMER, to prove the advertised sale price because "they couldn't find it." Within ten minutes of leaving, they miraculously found the price and asked me to come back in to redo the deal. I will never recommend them or get a car from them again. I reported them to to the Better Business Bureau. More

by sarahknewsome Verified Customer Verified Customer

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