Jennifer Valencia

Great for service. No nonsense. Not so keen in the sales team however. We agreed on a price over the phone, but when I arrived at the dealer a few hours later, they No nonsense. Not so keen in the sales team however. We agreed on a price over the phone, but when I arrived at the dealer a few hours later, they had raised the price like it had been baked with yeast in it. More

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Fast, efficient, pleasant and so far well done. But, need a coffee dispenser with some nice Coachella Coffee in it! But, need a coffee dispenser with some nice Coachella Coffee in it! More

by JOHNHDENLINGER Verified Customer Verified Customer

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Had a check engine light come enroute from Arizona to Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and sto Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and stop at the nearest VW, which was Coachella Valley. Service advisor Jennifer took care of us. She was great and got my car in to be looked at around 130pm. The part that was the problem was in stock and Jennifer got two technicians on it to get my car fixed very quickly actually. I think it was a little over 2 hours which isn't bad for a last minute thing. I appreciate them getting it looked at and fixed in such a short time so my family and I could continue our trip. Thank you so much. More

by JKNAPFEL Verified Customer Verified Customer

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All I can say it is Amazing, great customer service! Will keep bringing my vehicle here as they know how to take care of customers. Will keep bringing my vehicle here as they know how to take care of customers. More

by JOSEARTUROGARCIA11 Verified Customer Verified Customer

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Always very helpful. Dealership clean and Jennifer listened to my concerns and addressed very professionally Dealership clean and Jennifer listened to my concerns and addressed very professionally More

by TERRILYNNTROUT Verified Customer Verified Customer

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Because it was going to take longer than what they originally thought they kindly let me have a loan car and kept me informed about the progress. originally thought they kindly let me have a loan car and kept me informed about the progress. More

by BONNIE_SIMONS Verified Customer Verified Customer

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Disappointed that my car was not filled with the correct amount of oil Checked it over the weekend and it was short oil. Brought car back in and was told that the reason for this was that the pump stoppe amount of oil Checked it over the weekend and it was short oil. Brought car back in and was told that the reason for this was that the pump stopped working on Friday and therefore they were not able to fill it appropriately. No mention of that when I picked up the car. I should have been told of the situation and told to bring the car back when I picked my car up. Was I told the truth or is the dealership purposely not fill the oil in order to save on oil? More

by PHS1977 Verified Customer Verified Customer

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New Management needs to be more accessible and service department needs to be more concerned about the requests of the customer. Would not recommend service center right now...maybe after some "bugs" are department needs to be more concerned about the requests of the customer. Would not recommend service center right now...maybe after some "bugs" are worked out. More

by OKMRSYOUNG Verified Customer Verified Customer

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Muy buen servicio de parte Jennifer me ayudo completamente con le que nesesitaba muchas gracias por tu ayuda completamente con le que nesesitaba muchas gracias por tu ayuda More

by JOSE.0886 Verified Customer Verified Customer

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The customer service in your service department is much improved! Friendly and great communication! Well done! improved! Friendly and great communication! Well done! More

by J-LADAMS Verified Customer Verified Customer

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