Jennifer Toce

This has been the most frustrating experience I ever had buying a car. If you plan on buying a using vehicle from this location and its not a Jeep Chrysler or Dodge don't waste your time. The used sales man buying a car. If you plan on buying a using vehicle from this location and its not a Jeep Chrysler or Dodge don't waste your time. The used sales manager, Anthony, will down play anything you point out on the vehicle as a "character flaw" and remind you over and over that you're buying a used vehicle as if you can expect them not to fix things. When I purchased my vehicle it was promised to me that minor scratches and dents would be fixed prior to me purchase. On the day of purchase, May 11th, nothing was done and I was told the weather was a factor since it had to be perfect weather in order for it to be completed. I took their word for it as they said when I bring it in to have what was in writing to be completed they will take care of everything in one day and even promised a loaner vehicle. Week after week it got postpone until May 30th. I took it in the day before only to find out there was no loaner vehicle as promised. Annoyed but didn't make a big deal I made the arrangements. I even double checked to make sure everything was being done at once as promised which I have text that confirmed it will. Minor scratches and dents removed along with what was in writing, all was confirmed it will be completed. The next day I picked it up and before I got to look at it was told their dent guy was injured and is waiting to heal so they will have to bring me back in to complete. I thought to myself no big deal I'll bring it in again not their fault. When I looked over what was in writing to complete was done to my satisfaction. When I looked around the vehicle in regards to the scratches nothing was done. I was told by Anthony, the sales manager, his scratch guy looked it over. The vehicle was dirty nothing was looked over. I started to point out all the scratches again in frustration Anthony walked with me around the vehicle and I showed him both the scratches and dents again. He turned to me and my wife offered to make it right promised that his dent guy and scratch guy will be there on the same day to get this done and will give me a loaner vehicle next time since this has been on going. I shook his hand taking his word for it thinking they would do right by this. Since that last encounter with them I had to be the one messaging weekly requesting updates. Every week i was told something different either their dent guy was sick or because the weather it wont work out. Last week I asked if I can just get this done somewhere else and be reimbursed. I was told give us to Monday and we will reach out to you with a date on when to bring it in this week. Well today is Monday June 24th and I have not received no form of communication regarding this matter. SHAME ON ME that I took their word for something I should have made them put in writing. I tried to give the benefit of the doubt but it seems I'm being put on the back burner once the sale was made. "Our People Make The Difference" is the dealership slogan and the only difference was that they make promises they cannot keep. I thought they would have sent me to another Pellegrino location since this one location only uses one dent guy and one scratch guy to cover all their used inventory. I hope one day soon they can make this right but since I bought a used car here does not seem to be a sense of urgency to assist me in anyway. More

by jonathan quintana Verified Customer Verified Customer

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Had a great experience. Jennifer was wonderful to work with, right down to making sure my phone was paired before I left ! Jennifer was wonderful to work with, right down to making sure my phone was paired before I left ! More

by LIL1062 Verified Customer Verified Customer

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Been dealing with Pellegrino for 20+ years. I can truly say this group is like family. Every time I visit for service Jim and his team are always there to help. A true honest explanation is alw I can truly say this group is like family. Every time I visit for service Jim and his team are always there to help. A true honest explanation is always given regarding the service that needs to be performed and the time it will take. I can say when I leave, Jim has made me a little smarter sharing his knowledge and expertise. More

by Geneon66 Verified Customer Verified Customer

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Great service. Very personable. Knowledgeable staff. Would recommend this dealership. Very good experience. Enjoying my jeep Very personable. Knowledgeable staff. Would recommend this dealership. Very good experience. Enjoying my jeep More

by LBECGILMORE4 Verified Customer Verified Customer

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Great Dealership from parts, service and sales. They are like family. Trust them to maintain my vehicles and keep me safe on the road! They are like family. Trust them to maintain my vehicles and keep me safe on the road! More

by vbaldino34 Verified Customer Verified Customer

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Great job as always. Thanks to Jim,Julie and Brenda for a great job, see ya real soon Thanks to Jim,Julie and Brenda for a great job, see ya real soon More

by BHASTINGS153402 Verified Customer Verified Customer

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Fabulous service and more than fair pricing,wide selection of Jeeps and experienced technicians too selection of Jeeps and experienced technicians too More

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World class service with world class speed! I was there for an oil change (they added a software update I was unaware of) and they beat my quoted wait time by at least 30 minutes. Thanks again I was there for an oil change (they added a software update I was unaware of) and they beat my quoted wait time by at least 30 minutes. Thanks again Pellegrino Team. More

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Jennifer and Anthony were amazing every step of the way! I had very particular needs and a specific time frame to purchase a vehicle and they were in constant communication with me! I couldn’t have asked fo I had very particular needs and a specific time frame to purchase a vehicle and they were in constant communication with me! I couldn’t have asked for a better sales rep and manager- we felt like old friends by the end of the experience and I am thrilled with my purchase! More

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Fantastic group of people, they always make us feel like family!!!. I would recommend this dealership to anyone looking for a car or truck. family!!!. I would recommend this dealership to anyone looking for a car or truck. More

by GeoT Verified Customer Verified Customer

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