Jennifer Stapleton

It was easy to set up the appointment Customer service was excellent Very friendly people working with me It didn’t take long for the work to get done I sat in the very comfortable lounge area. was excellent Very friendly people working with me It didn’t take long for the work to get done I sat in the very comfortable lounge area. More

by tthoreson1 Verified Customer Verified Customer

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I was received timely for my 7 AM service appointment. They checked me in and my car. My wait for an oil change, general inspection, and coolant change, including hybrid inverter coolant was completed wit They checked me in and my car. My wait for an oil change, general inspection, and coolant change, including hybrid inverter coolant was completed within the three hour timeframe. I was kept informed by the Hyundai app regarding the whole process. I did have difficulty paying through the app once I was notified. But I went to the service advisor who cheerfully helped me with my paperwork and paying my bill. The customer waiting lounge is adequate with free coffee, tea, and snacks.. The guest bathroom for men is kept clean. I appreciate the fact that although the inspection report showed that I needed a new air filter and cabin filter, the dealer did not ask nor pressure me to buy those extra cost items. More

by lxacev75 Verified Customer Verified Customer

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The dealership was great Lou was great Rory was great everything was very smooth. Thanks yall. everything was very smooth. Thanks yall. More

by GTSTYERS Verified Customer Verified Customer

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I like the dealership. It has always been a good place to take my car to for an oil change ir any other service needed. It has always been a good place to take my car to for an oil change ir any other service needed. More

by rethalh Verified Customer Verified Customer

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I will never take take my car here again like ever again they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just use my insurance and take it to the dealership I was also curious about that process being that I always fix my own cars but now I know to NEVER take my car to a dealership for work I had to get 4 car rental extensions because they were not done with the car because 1 excuse led to another and was told 2 times that within 1 more week the car will be completely ready for you and was not I do not like this dealership they were nice people but to replace a bumper and radiator is a 1 day fix even with paint matching but yeah if I can give -10 stars I would!! STAY AWAY AND FIX IT YOURSELF SAVE YOUR TIME!!! More

by thatdancekiddalex Verified Customer Verified Customer

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Great experience. The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!! The staff is the best and I would highly recommend Norm Reeves Hyundai to everyone !!! More

by STEPHEN.VAETH Verified Customer Verified Customer

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The service advisor was very helpful, and friendly. They did a great job fixing my car in a timely fashion. They did a great job fixing my car in a timely fashion. More

by Smrizoli Verified Customer Verified Customer

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Service person seems unhappy or rude . Could be better in customer care. Expected better. But rest all ok Could be better in customer care. Expected better. But rest all ok More

by binunair98 Verified Customer Verified Customer

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Dealership was good. They were on time.. seevice was great nothing bad to say. Had snacks They were on time.. seevice was great nothing bad to say. Had snacks More

by patcorn13 Verified Customer Verified Customer

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