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Jennifer Stapleton
Jennifer Stapleton at Norm Reeves Genesis of Irving
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Jennifer Stapleton

BDC Manager

Norm Reeves Genesis of Irving

1800 E Airport Fwy
Irving, TX 75062

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Jennifer Stapleton

April 04, 2025

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Employee Rating

Easy to work with, transparent, in and out in less than an hour with my new car. More

by lukepenny1993
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Apr 04, 2025

Norm Reeves Genesis of Irving responded

This is lovely feedback! Thank you for sharing your thoughts and letting us know how our team met your needs. It means a lot to us, and we'll be here when you're ready for your next upgrade or to schedule maintenance.

March 30, 2025

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Employee Rating

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER More

by LESTEROG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Mar 31, 2025

Norm Reeves Genesis of Irving responded

Thank you for sharing this 5-star feedback with us! We want nothing more than to deliver excellent service to our customers, and we hope every visitor gets the same level of care you received. Looking forward to your next visit!

March 26, 2025

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Employee Rating

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them More

by robertzjohnson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Mar 27, 2025

Norm Reeves Genesis of Irving responded

Thank you for sharing your feedback, Robert. We understand how frustrating delays can be and do apologize for any inconvenience. Please reach out to Ken Demarest at ken.demarest@normreeves.com so we can further discuss your concerns and work towards a resolution.

March 22, 2025

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Employee Rating

Very nice& good service very helpful and good service person good morning I m happy More

by hirainc09
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Norm Reeves Genesis of Irving responded

Your cheerful review truly made our morning brighter—thank you! We're happy to hear you had a great experience with our team, and your kind words keep us smiling all day long. Wishing you many more happy moments on and off the road!

March 07, 2025

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Employee Rating

The phone experience to schedule was terrible. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. More

by bt961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores

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Mar 10, 2025

Norm Reeves Genesis of Irving responded

We appreciate the five-star review and also appreciate your feedback on your challenges with the phone scheduling! We will look into this issue to see what could be done better. Have you tried our online scheduling? You may prefer this method instead. Thanks for letting us know about your experience, and we're relieved that you had a good experience overall!

February 23, 2025

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Employee Rating

If i can sum it up, wow! Excellent all around, from my sales lady Amanda England to all, the other staff!! Thank u for a pleasant experience ❤️ More

by lydiavford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Daniel Flores , Amanda England

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Feb 24, 2025

Norm Reeves Genesis of Irving responded

Congratulations on your new-to-you Genesis, Lydia! We're so thrilled that we wowed you with our car-buying process. It sounds like Amanda provided a high level of guidance to you, and we're happy. Thanks so much for giving us your business! See you at your first service appointment!

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