Jennifer Preston
Jennifer Preston at Summit Automotive Chrysler Dodge Jeep Ram
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Jennifer Preston

Service Director

Summit Automotive Chrysler Dodge Jeep Ram

815 S Rolling Meadows Dr
Fond Du Lac, WI 54937

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4.6
28 Reviews
4.6

28 Reviews

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28 Reviews of Jennifer Preston

October 21, 2024

Dealership Rating
Employee Rating

Kept in communication all during my service visit about what was found and suggestions to make repairs. More

by genegodawa
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jace Braun, Jesse Zepeda, Matt Richardson , Did not get his name but he drove the Courtesy vehicle to Enterprise for me twice.

Oct 22, 2024

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for the great review! We appreciate you choosing our Summit Service team to make sure your vehicle's needs were met. If you need anything in the future you know where to find us.

June 14, 2023

Dealership Rating
Employee Rating

Environment was clean, staff was outgoing and very helpful. They provided an oil change and tire rotation very timely. More

by jpreston5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jace Braun, Matt Richardson

Jun 14, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for giving an excellent review of our service team! We appreciate your business and hope to see you for any of your vehicle needs in the future!

April 25, 2023

Dealership Rating
Employee Rating

Very professional and knowledgeable staff. Everyone treated me decently. I would definitely come back for service. More

by karlcheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your great review. We can't wait to help you again!

April 22, 2023

Dealership Rating
Employee Rating

Always am very happy with the service I receive from everyone at Summit - from the receptionist to the sales rep to the service dept to the service techs - do miss the chocolate chip cookies though More

by davebauer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jace Braun

Apr 24, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your excellent review, Dave. We appreciate you working with our team and giving them the opportunity to shine. We appreciate your feedback about the chocolate chip cookies and we'll be sure to pass it along!

February 15, 2023

Dealership Rating
Employee Rating

They got our vehicle in and diagnosed the problem in a timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. More

by pcsiacsek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jace Braun

Feb 15, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write about your experience with our team and give us your recommendation! Our team appreciates working with you and we hope to hear from you for any of your vehicle needs in the future!

February 13, 2023

Dealership Rating
Employee Rating

First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No More

by theomalleys2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Geoff Kuitert, Jace Braun

Feb 16, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Hello, Miranda. Thank you for sharing more about your experience. We appreciate and will use all the feedback you have given us to improve our communications with all of our guests. This was an unfortunate bit of timing as the staff member you initially worked with has left and our short-staffed team was working to assist backordered customers as quickly as possible. As soon as we received your part for your Jeep we got it fixed the same day. We did discuss mailing your paperwork with you and you agreed, so that we could make it a smooth process as we were not trying to overwhelm you or our team with being short staffed. Going forward, we will be managing our processes to ensure this oversight is not repeated with any of our guests. If you are still in need of service, have questions or still have not received your paperwork in the mail, please give our service team a call at 920-322-7556 and we'd be more than happy to help further.

February 10, 2023

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Employee Rating

They got my vehicle in and serviced in a timely manner, and were polite and good to work with. More

by sieglaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jace Braun

Feb 10, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this excellent review! Please come back and see us again for any of your vehicle needs!

January 19, 2023

Dealership Rating
Employee Rating

Professional, friendly, prompt, competent personnel. We have all of our service performed at this facility. Always happy with service. More

by bbmj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jace Braun , Mary Randell, Cole Tramel

Jan 19, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for sharing your review of your experiences with our team! We take pride in knowing our Service team is made up of professionals who truly want to do their best for our customers. We look forward to your next visit - please reach out if you need anything!

November 04, 2022

Dealership Rating
Employee Rating

A great dealership! Service department employees are friendly, knowledgeable and helpful. Recommend this dealership to everyone! More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jace Braun , Mary Randell, Cole Tramel

Nov 04, 2022

Summit Automotive Chrysler Dodge Jeep Ram responded

We are so grateful for your kind words and recommendation, Barbara! We appreciate you taking the time to leave us your feedback and we will look forward to seeing you next time here at Summit Automotive!

October 26, 2022

Dealership Rating
Employee Rating

Jace Mary Geoff Cole and Alena are a great service team. Super helpful and efficient. Great place for auto service. More

by JENNIFERANNEPRESTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Heisler, Geoff Kuitert, Jace Braun , Mary Randell, Cole Tramel

Oct 27, 2022

Summit Automotive Chrysler Dodge Jeep Ram responded

Hello Jennifer, We appreciate you taking the time to leave Jace, Mary, Geoff, Cole, and Alena with such a great review! We are grateful that you trust our service team with your vehicle and look forward to assisting you again at Summit Automotive! Thank you!

1

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