Jennifer Mcclung

Service isn’t that great as used to be before. More waiting time and poor communication. More waiting time and poor communication. More

by Keila Verified Customer Verified Customer

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Staff is awesome during the wait. I was attended to so much. Jennifer is the most understanding and pleasant person to have problems solved. I was attended to so much. Jennifer is the most understanding and pleasant person to have problems solved. More

by WNiemeyer Verified Customer Verified Customer

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Friendly and honest service, technology and knowledge of the needs of the vehicle needs. I would recommend to bring your Kia here the needs of the vehicle needs. I would recommend to bring your Kia here More

by vega1025 Verified Customer Verified Customer

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Jennifer did a nice job taking our damaged car from my wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and she did not return my message after asking her to send me an estimate by my email for repair. She did help with the cost since we were paying out of pocket and we appreciated that. After not hearing anything for about 10 days, I contacted the dealership and was told by Noah that Jennifer was on vacation and he was taking over. That was on Monday March 24 and I visited the lot to see the damage for the first time and found my Sportage parked under an oak tree full of pollen, bird droppings and leaf debris- it was trashed. My wife also requested the windshield heat screen be placed on it while it was there and that was no put up either. Noah said the vehicle may be ready by Tuesday evening, but it wasn’t ready until Friday the 28th. I called the service department on Wednesday to check on the progress, Noah’s cell phone and it was not set up for messages. I texted him also and never heard back after Monday. I called the service department and the phone rang and rang after trying to connect with him and it hung up after about 5 minutes. Jennifer contacted my wife’s number on Thursday saying the car would be ready possibly by late Friday. When I called and asked for her with the service department, the phone rang and rang and did the same as my previous call and disconnected. Jennifer did call us Friday and said the car was ready for pickup and I told her I appreciated her reducing the price of the repair from about $7200 to 5900, part of that was that the bumper did not need replacing or painting. After I saw my vehicle trashed on your lot, I told Noah I wasn’t happy and he apologized and said it would be detailed before I picked it up. Your detailer just did a minor cleanup of the outside of the car, not the roof where pollen, lead debris and bird droppings were. There was also debris along the base of the windshield and any crack along the doors, tailgate and roof that was exposed. I saw other cars out there that were trashed similarly. My car was always garage kept. I spent 2 hours detailing it when I got home Friday evening. More

by JASAUTGR81 Verified Customer Verified Customer

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Very accommodating and made me feel less stressed concerning any services I needed for my car. Great communication and making me comfortable. Jennifer is awesome ! concerning any services I needed for my car. Great communication and making me comfortable. Jennifer is awesome ! More

by Abigailtop95 Verified Customer Verified Customer

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Jennifer was amazing from beginning to end. Awesome customer service very warm and inviting. Overall, my experience with Miss Jennifer was phenomenal Awesome customer service very warm and inviting. Overall, my experience with Miss Jennifer was phenomenal More

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Jennifer was amazing from beginning to end. Awesome customer service very warm and inviting. Overall, my experience with Miss Jennifer was phenomenal Awesome customer service very warm and inviting. Overall, my experience with Miss Jennifer was phenomenal More

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Jennifer was amazing from beginning to end. Awesome customer service very warm and inviting. Overall, my experience with Miss Jennifer was phenomenal Awesome customer service very warm and inviting. Overall, my experience with Miss Jennifer was phenomenal More

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My vehicle was serviced quickly and done very professionally. They delivered it to me washed and shining.....Love coming here! professionally. They delivered it to me washed and shining.....Love coming here! More

by vaivictus Verified Customer Verified Customer

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We recently bought a vehicle and have some concerns. They have been extremely helpful, but admittedly our review may go up or down depending on how they resolve things in the coming days. They have been extremely helpful, but admittedly our review may go up or down depending on how they resolve things in the coming days. More

by cm Verified Customer Verified Customer

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