Jennifer Lopez

Very well organized and professional, kept me informed and comfortable. Decent facilities for rest rooms. Sometimes there was a lot of noise in waiting room and music was awfull! and comfortable. Decent facilities for rest rooms. Sometimes there was a lot of noise in waiting room and music was awfull! More

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Had a good experience with staff and auto technicians. Felt great about my visit on this day. Felt great about my visit on this day. More

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Great service and Jennifer was great explaining what service I needed to have for my car. service I needed to have for my car. More

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I LOVE my KIA. I bought it brand new at RT Kia in Gladstone in 2012 and have had zero problems with it. Regular oil changes and brakes is IT for over 100K miles! I bought it brand new at RT Kia in Gladstone in 2012 and have had zero problems with it. Regular oil changes and brakes is IT for over 100K miles! Had to go in for a recall of some fuse or something. Great service. Jennifer Moran Lopez was friendly and professional and courteous. When things quieted down after the morning "rush" I had a chance to watch Christian interact with an elderly customer and he was so kind to her. All was great and worth driving over 35 miles to have this simple recall taken care of. KIA's are great cars. More

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I've been happy with service here. Bought my 2022 Sportage in 2021 from Gladstone Kia Bought my 2022 Sportage in 2021 from Gladstone Kia More

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Worst service I have had in a long time. Service Advisor Jennifer Moran Lopez does not belong in Customer Service. She is rude, and not a good representative for Ron Tonkin KIA. All around Service Advisor Jennifer Moran Lopez does not belong in Customer Service. She is rude, and not a good representative for Ron Tonkin KIA. All around service was horrible. I was told my car would be done by 3-4 no call I am now without a car this evening. I am so mad and disappointed. More

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My 2019 KIA Forte was taken to this dealership for repairs after I purchased it from a different dealership. They had the vehicle for about two weeks. The day after the car was returned to the dealers repairs after I purchased it from a different dealership. They had the vehicle for about two weeks. The day after the car was returned to the dealership that I purchased it, I picked the car up. I left that dealership and stopped at a local restaurant and noticed the driver door handle lock cover was missing, later found in the car. I also noticed that the key fob was not working and that the servicing service department installed the anti theft software for this vehicle. I also observed the low tire pressure symbol on(all tires were at the correct PSI). None of this was this way when I took the car back to the dealership that sold the car. So far not a big deal, I’ll just take it back to the dealer that did the repairs. I called the service department at this dealership and was very unprofessionally and rudely spoken to by a lady from the service department. i tried to explain the situation and concerns and she immediately told me to deal with the dealership that sold me the car about my alleged concerns! I then told her I was not calling to have them replace the cover it is easy enough to pop back on, I am looking for information on what would cause the remote not to work (and yes I changed the battery first). Would the Anti Theft software cause this was my question. In a very rude and defensive tone she snapped and said a software update would not de-program a fob. She didn’t even give me the opportunity to include or disconnecting the battery for an extended period of time while the original repair was done. I have not had a lot of experience dealing with this or any of Tonkins dealerships but the commercial that says “we believe in nice” certainly didn’t hold true with this encounter. She not only represents this one particular dealership but all dealerships under the Ron Tonkin brand name. Very disappointed and I will tell everyone I know and can about my experience with this person. More

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Great service, friendly,courteous parts and service personnel, very attentive to customer needs. Will recommend personnel, very attentive to customer needs. Will recommend More

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I am grateful to the service department at Ron Tonkin Kia for taking my negative review seriously and making things right. To me, that says alot about a company and I am thankful. for taking my negative review seriously and making things right. To me, that says alot about a company and I am thankful. More

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Overall this Ron Tonkin Kia was great. Everyone was very welcoming and knowledgeable. They answered every one of my many questions and showed me how to do anything I didn't understand how Everyone was very welcoming and knowledgeable. They answered every one of my many questions and showed me how to do anything I didn't understand how to use. Donovan was great while scheduling, Jose very knowledgeable while we were test driving and going through the purchasing process, and Jenn was so nice while we were signing all of our paperwork. 10 out 10 would recommend and we will definitely be back the next time we are looking at a new car. More

by Kirkman.kati Verified Customer Verified Customer

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