Jennifer Gillett

Zack was super helpful when I caught him with no warning. He was very professional even though he was not my actual salesperson (who was off this day). He answered my questions and identified a $2,750 incen He was very professional even though he was not my actual salesperson (who was off this day). He answered my questions and identified a $2,750 incentive that my original salesperson had not mentioned. As it was the last day of the month, and my sales guy was off, Zack helped me close on my vehicle that same day, thus enduring I received the additional $2,750 incentive. Zack was great, but I would say the closing process was quite slow, (over 1.75 hrs - discussions & paperwork were easy and quick but the process was sprinkled with long periods of just waiting around that totaled well over an hour of waiting time. I took delivery the next day w/Zack and the vehicle was ready and the process quick. Over-all I would say I was happy. More

by BDWIBERG Verified Customer Verified Customer

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I feel that the service center has gone down dramatically in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. With the decline in customer service and overal shop performance I am thinking seriously about taking my business elsewhere. The shop ruined my wife's engine in our buick. Yes you replaced it as you should have. Now this new engine has done nothing but throw codes and give us problems. We are out the 150.00 dollar diagnostics test every time and some how something that is wrong with the engine which is brand new and input by the shop cost us more money on top of it. It like nothing is actually covered under the 2 year 100,000 mile warranty. Also everttime my wife is in there she does not receive the military discount that used to be applied to both of our accounts on all vehicles. I have been very disappointed with the overall performance and quality of this place with in the last three months in particular. More

by thattaway5 Verified Customer Verified Customer

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I have been researching heavy duty trucks for over a year, looking for the right vehicle to meet our needs and really appreciated all of the help from our salesman, Bill all the way through the process. year, looking for the right vehicle to meet our needs and really appreciated all of the help from our salesman, Bill all the way through the process. In addition, Isaac in finance, as well as Jennifer in parts, were also fantastic to work with to help complete the purchase process. I recommend the entire team at Ken Garff GMC! More

by nyorgster Verified Customer Verified Customer

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They have been great, going out of their way one time to get the oi I needed for my truck. They have always been on time. get the oi I needed for my truck. They have always been on time. More

by randymarkert7 Verified Customer Verified Customer

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Much better experience than I have had in a dealership. Gave me a great deal without any games. I would highly recommend them Also, I ordered some accessories and they helped me get great discounts, tha Gave me a great deal without any games. I would highly recommend them Also, I ordered some accessories and they helped me get great discounts, that I would not have found without their help. They have been great! More

by twinmotor80 Verified Customer Verified Customer

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Best dealership ever. Simple and straightforward. No monkey business. Will always buy from Ken garff Simple and straightforward. No monkey business. Will always buy from Ken garff More

by stephenveeder85 Verified Customer Verified Customer

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For oil changes iken garff is ok, but will most likely find a different shop! for major repairs I don’t really trust the Shop. The communication is horrible They can’t keep track of parts and makes me que find a different shop! for major repairs I don’t really trust the Shop. The communication is horrible They can’t keep track of parts and makes me question the work ethic of parts and service departmen employees. More

by Christopher Jensen Verified Customer Verified Customer

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Clean and curtious dealership good workers quality service pleasant to work with I would recommend them. service pleasant to work with I would recommend them. More

by gvinutah Verified Customer Verified Customer

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Very professional, knowledgeable,honest,patience, we enjoyed our afternoon at the dealership everyone was very accommodating.My wife appreciated the clean restrooms. enjoyed our afternoon at the dealership everyone was very accommodating.My wife appreciated the clean restrooms. More

by CLEVERLYJS Verified Customer Verified Customer

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Will, the service manager and Zach, his service advisor were amazing! Super friendly and helpful! I loved the video I got from the technician showing me what they were looking at on my Yukon. I would high were amazing! Super friendly and helpful! I loved the video I got from the technician showing me what they were looking at on my Yukon. I would highly recommend them and Ken Garff Buick GMC for your service needs. More

by taylor1111 Verified Customer Verified Customer

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