Jennifer Gillespie

This place is a disgrace! ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to g ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to get serviced. I took my car there for them to diagnose a noise and a thump I noticed. When i got my car back my a/c wasn't functioning as it was prior to me dropping my car off which it ran perfectly.. I immediately let them know and told them i understand accidents happen, I just wanted my a/c fixed, they said they weren't near any a/c components when they were looking at the suspension, which shows their ignorance because there are a lot of a/c parts around the suspenion. They checked for leaks-no leaks they said it needed a compressor even though i just had a new one installed 5 months prior. They put in a new compressor and called me said a/c was blowing freezing air. I picked up my car and noticed the problem wasn't fixed. Took car in 13x in 7 months for not one issue to be resolved. The last visit i dropped of my car for the a/c that still wasn't fixed, and they wouldn't respond to my attempts to reach out for an update on my car, at closing i took an uber up there and they said a sensor was replaced and a/c was functioning as it should, i even said, "so my a/c is finally actually working?" and he said yes. I questioned about the sensor because I had been told by them that the sensor was no longer produced and they were unable to locate one, which had me concerned because a visit prior, i was standing in line waiting to speak with the advisor, Jennifer, and she was speaking to a customer in front of me and she told the customer, "yea we just took the part out of someone else's car and put it in your car since that customer wont be back for a couple of days to pick up their car". So I can guarantee that the sensor they put in my car came out of someone else's car, so if they say your car is missing a part, most likely they put it in someone else's car and they will tell you that a rock knocked it off. When i went to leave on the last visit, i started my car and noticed my a/c wasn't functioning at all. I went back in and told them I was upset because i was lied to. And when I said the employee was lying and that wasn't right, they got offended and told me to take my car else where to get it fixed, what else would it be called, the employee lied and said my a/c was fixed and it wasn't so HE LIED!! I took my car to Midas and they said there was no freon in my a/c, so emich removed all the freon from my a/c and i had to pay out-of-pocket $400 to get freon so my a/c would still only work half the time. I went back to NO KNOWLEDGE EMICH and told them i wanted reimbursed back the 400 because they stole the freon from my car. They tried to lie and say it was a miscommunication and that my a/c had a leak, (which they had checked for a leak 2x prior and there was no leak) I told them there was no miscommunication because when i picked up my car they did NOT say, "your a/c has a leak and a/c isn't functioning at all now," but WHAT WAS SAID WAS, "the ambient sensor was replaced and your a/c is functioning as it should. These people are a bunch of lying thieves who will deceive people they lack integrity and have incompetent mechanics, if that's what you want to call them. I took my car to another service center and they were able to tell me what the noise was within 30 minutes that NO KNOWLEDGE EMICH couldn't do in 7 months. And i am 99% positive that when they supposedly replaced my a/c compressor 2x and it still ran the same that they installed a faulty compressor and didn't replace it the 2nd time and just said they did or they installed ANOTHER faulty compressor the 2nd time as well. I would keep your car as far away as possible from these incompetent morons unless you want your car back in worse condition with missing parts, scratches all over your vehicle and something broken More

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My fourth vehicle purchased or leased from Emich VW or KIA. That says it all! KIA. That says it all! More

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Amber, Brian, and Haley were exceptional to work with! They made the process seamless and quick, all while listening to all of my needs and providing full transparency along the way. They made the process seamless and quick, all while listening to all of my needs and providing full transparency along the way. More

by marggallo Verified Customer Verified Customer

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The staff are friendly and helpful. Quick service and always keep me updated with my car! Quick service and always keep me updated with my car! More

by DSOUTHER Verified Customer Verified Customer

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Wonderful and helpful staff made the whole process easy for me to make a decision. for me to make a decision. More

by oabeyta Verified Customer Verified Customer

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Buying a new car is always a long process but Sean and the team were very helpful in finding us a new vehicle quickly. the team were very helpful in finding us a new vehicle quickly. More

by klopez13 Verified Customer Verified Customer

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What can I say about Jenn? Walking into the service department with Jennifer behind the desk is comparable to the happiness one gets from not having seen a friend for awhile. S Walking into the service department with Jennifer behind the desk is comparable to the happiness one gets from not having seen a friend for awhile. She’s always uplifting, always smiling and always goes out of her way to ensure that she understands your car problems. The service line can be 5 people deep, but Jennifer makes sure that every client is taken cared of and never rush the process. I have only owned my Telluride since July 2024 and the service department does not disappoint, thanks for Jenn. And truly the service department is most important relationship when purchasing a car. I have been in the dealership several times since my purchase and the salesman that sold me the car doesn’t recognize me. A+ for the exceptional service department at EMICH. More

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Great experience! Look up Saife if you’re in the market for a new or used Kia. Look up Saife if you’re in the market for a new or used Kia. More

by derrick24 Verified Customer Verified Customer

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Had two appointments to to have two factory recalls done with complete successes. The Emich service department was friendly and professional and a pleaure to work with. with complete successes. The Emich service department was friendly and professional and a pleaure to work with. More

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Awesome experience! Easy to work with and quickly put together a good deal for me on an EV6. Can’t go wrong with Emich Kia. Easy to work with and quickly put together a good deal for me on an EV6. Can’t go wrong with Emich Kia. More

by mpriceh2o Verified Customer Verified Customer

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