Jennifer Burton

i was very happy to make the deal with you, i appreciate everything. the service was great everything. the service was great More

by lmarcellus70 Verified Customer Verified Customer

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Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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It's an extremely frustrating situation each time a call is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, henc is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, hence, no one is reachable by phone when you call. If by chance, you can find a human, you're then transferred everywhere but to whom you wish to speak with, which is usually getting the vehicle serviced, or you're switched to Sales only to be pressured into buying another car. Most of their better employees are long gone which says a great deal about the top of their food chain. It shows they don't care about anything except getting your money, which is evidenced by [for example] the pressure received when a simple maintenance is done, and you're strongly advised to pay for a bunch of other things that aren't immediately necessary. And, if you ask about those materials that are so needed, [according to the rep], some excuse is provided that you can't access that information. I'm looking for another facility to have my car serviced as I no longer have confidence in their administrative side. More

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We have two Toyotas, a 2017 & a 2022 4Runner. I have had both at your facility. To date I have dealt with Jennifer in Service who is great. She is professional yet friendly. I plan to give the I have had both at your facility. To date I have dealt with Jennifer in Service who is great. She is professional yet friendly. I plan to give the detailing service a shot very soon. To this point you have earned my business and would recommend you to friends & family. More

by TKIMBROUGH Verified Customer Verified Customer

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I was quoted one price and charged another. The agent lied straight to my face repeatedly about the quote. One -0-9 is not a thousand 90. The agent lied straight to my face repeatedly about the quote. One -0-9 is not a thousand 90. More

by danaesq Verified Customer Verified Customer

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Knowing my service writer makes me feel like I’m part of the family at Al Hendricks Toyota. the family at Al Hendricks Toyota. More

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Es el mejor dealer thanks alway the lady services she is the best service agent the best service agent More

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It's fine. Jennifer was kind and did her job. It's overpriced and now the engine maintenence notice is on. So they may have forgot to reset the oil. Unless ther Jennifer was kind and did her job. It's overpriced and now the engine maintenence notice is on. So they may have forgot to reset the oil. Unless there is something wrong with the engine. Other than that the service was fine. More

by tenarvaez.nyc Verified Customer Verified Customer

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Jennifer got us in, and out in an efficient manor. She always listens to our needs, and takes care of our concerns. She always listens to our needs, and takes care of our concerns. More

by jcc1983spk Verified Customer Verified Customer

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My Tech's name is CJay. He was excellent. I'm pleased with his service! He was excellent. I'm pleased with his service! More

by Jtennie Verified Customer Verified Customer

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