Jennifer Burton
Jennifer Burton at Al Hendrickson Toyota
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Jennifer Burton

Service Advisor

Al Hendrickson Toyota

5201 W Sample Rd
Coconut Creek, FL 33073

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4.2
35 Reviews

Dealership Experience

6 yrs

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

4.2

35 Reviews

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35 Reviews of Jennifer Burton

October 22, 2024

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Employee Rating

i was very happy to make the deal with you, i appreciate everything. the service was great More

by lmarcellus70
Sales Price Transparency
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Recommend Dealer
Yes

March 02, 2024

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Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri More

by Lafuller20
Sales Price Transparency
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Recommend Dealer
No

February 23, 2024

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It's an extremely frustrating situation each time a call is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, henc More

by umpires-pendant.0v
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Norman Frantz, Jarrett Elder Sr. , Jarrett Elder Sr., is the BEST employee they've got left. You foolishly let Jenn Burton go.

December 11, 2023

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We have two Toyotas, a 2017 & a 2022 4Runner. I have had both at your facility. To date I have dealt with Jennifer in Service who is great. She is professional yet friendly. I plan to give the More

by TKIMBROUGH
Recommend Dealer
Yes

September 22, 2023

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I was quoted one price and charged another. The agent lied straight to my face repeatedly about the quote. One -0-9 is not a thousand 90. More

by danaesq
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service department manager, GM manager's asst

Sep 22, 2023

danaesq responded

DO NO TRUST this dealership. Jennifer, aservice representative lied over the phone and straight to my face quoting me one-o-nine when she meant 1 thousand 90. When I asked how do you do it so cheap compared to Lexus who wants $600, and I pointed to the Lexus dealership across the street and she leaned over and looked, she hung her head and said "our labor is cheaper and other things." She refused to give me the quote in writing claiming she didn't know what balance and alignment were and instead texted it later on a private text and not in PDF form with the official letter head. She was hoping I would not see that she sent the quote without a comma after the one and I would miss it. I did. To resolve the matter the service manager was rude, tried to insult me repeatedly and lied too. I was fooled.

September 12, 2023

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Knowing my service writer makes me feel like I’m part of the family at Al Hendricks Toyota. More

by DadofTwins
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Recommend Dealer
Yes
Sep 13, 2023

Al Hendrickson Toyota responded

We are so grateful to have you as part of the Al Hendrickson Toyota family! Thank you for trusting us with your vehicle's service needs.

August 31, 2023

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Es el mejor dealer thanks alway the lady services she is the best service agent More

by cdmncesar1
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Recommend Dealer
Yes
Sep 01, 2023

Al Hendrickson Toyota responded

We appreciate your positive feedback! Thank you for choosing Al Hendrickson Toyota.

Sep 01, 2023

cdmncesar1 responded

Es el mejor dealer thanks alway the lady services she is the best service agent

August 18, 2023

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It's fine. Jennifer was kind and did her job. It's overpriced and now the engine maintenence notice is on. So they may have forgot to reset the oil. Unless ther More

by tenarvaez.nyc
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Recommend Dealer
Yes

August 17, 2023

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Jennifer got us in, and out in an efficient manor. She always listens to our needs, and takes care of our concerns. More

by jcc1983spk
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Recommend Dealer
Yes
Aug 17, 2023

Al Hendrickson Toyota responded

We're glad to know Jennifer provided efficient and attentive service during your visit at Al Hendrickson Toyota. Thanks for sharing your experience with us!

August 14, 2023

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Employee Rating

My Tech's name is CJay. He was excellent. I'm pleased with his service! More

by Jtennie
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Recommend Dealer
Yes
Aug 15, 2023

Al Hendrickson Toyota responded

Thank you so much for this lovely review of Al Hendrickson Toyota! We will pass along your appreciation to our team. Safe travels!

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