very easy drop off and pickup experience, friendly staff,
very clean service and sales areas.
very clean service and sales areas.
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by mxh59
Service Price Transparency
Dec 13, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for the positive feedback! Our Herb Chambers Hyundai of Auburn team appreciates your support and looks forward to seeing you again in the future!
You did an excellent job on my car I can’t thank you
enough.great people
enough.great people
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by mariekike
Service Price Transparency
Dec 13, 2024 -
Herb Chambers Hyundai of Auburn responded
It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if our Herb Chambers Hyundai of Auburn team can assist you again in the future!
Brought my car in for a scheduled appt.
To fix a issue that required a recall. This was the second time I went to this dealership for a recall. In both cases, I made the appt WEEKS in advan
To fix a issue that required a recall. This was the second time I went to this dealership for a recall. In both cases, I made the appt WEEKS in advance and in both cases, was told the required part wasn’t available. I got I’m sorry from the Tech. This is the worst service department I’ve had to deal with! No regard for the time and effort to make arrangements for rides and be without a vehicle for the day. How can you not have parts given the appt was made weeks ahead. I will never go back to The Auburn dealership again and will make sure others are aware as well! Herb Chambers should be ashamed of this place. Please don’t send me an email saying your sorry as you did the first time, you apology means nothing as obviously you did nothing to remedy the issue the first time. Instead, get your dealership to get their act together and have some respect for customers time and effort!!!
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by Mpg
Service Price Transparency
Dec 11, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for the review. We deeply regret any frustration or inconvenience caused by these unfortunate circumstances. Your feedback is important, and we're committed to improving our processes so that this doesn't happen again. If there's anything further you'd like us to address or discuss, please feel free to reach out directly. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com
Everything.
Starting from the phone call, most professional all the way through to following up on the phone call on what was wrong with my car fixing everythi
Starting from the phone call, most professional all the way through to following up on the phone call on what was wrong with my car fixing everything that was supposed. All around great experience.
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by Jrmogle
Service Price Transparency
Nov 25, 2024 -
Herb Chambers Hyundai of Auburn responded
Jrmogle, we're delighted to hear about your positive experience with Herb Chambers Hyundai of Auburn! Our team is committed to providing professional service from start to finish. Thank you for sharing your feedback!
Good experience with servicing my leased car for
maintenance! Staff was friendly and accommodating! Thank you so much!
maintenance! Staff was friendly and accommodating! Thank you so much!
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by dsajorda
Service Price Transparency
Nov 15, 2024 -
Herb Chambers Hyundai of Auburn responded
We're delighted to hear that you had a positive experience with our service team at Herb Chambers Hyundai of Auburn! Thank you for your kind words, and we're always here to help whenever you need us.
This dealership is excellent.
Service is great and very professional. Timely, courteous, and very knowledgeable
Service is great and very professional. Timely, courteous, and very knowledgeable
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by curtdan17
Service Price Transparency
Nov 13, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for the fantastic feedback! We're delighted to hear that our team at Herb Chambers Hyundai of Auburn provided excellent service. We appreciate your support and look forward to serving you again in the future!
THEY HAVE A VERY GOOD TEAMS AND SERVICE, THE FUTURE.
THEY PROVIDE TO CUSTOMERS IT'S A VERY GOOD REASON TO HAVE THEM FOR
THEY PROVIDE TO CUSTOMERS IT'S A VERY GOOD REASON TO HAVE THEM FOR
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by colonrico58
Nov 12, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for the positive feedback! We're glad to hear that our team at Herb Chambers Hyundai of Auburn provided excellent service. We appreciate your support and look forward to serving you in the future!
Took my car on time everyone is pleasant out the door I
went .. thank you
went .. thank you
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by Joanne
Service Price Transparency
Nov 01, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for choosing Herb Chambers Hyundai of Auburn, Joanne! We appreciate your positive feedback!
I asked them to remove a sticker that was smudged on the
front windshield that they did not do. Also the exterior wash was poorly done as there were marks not cleaned
front windshield that they did not do. Also the exterior wash was poorly done as there were marks not cleaned
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by Smithrick335
Service Price Transparency
Oct 23, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for taking the time to share your feedback. We apologize for not providing you with a 5-star experience. Please reach out to me at your earliest convenience. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Oct 23, 2024 -
Smithrick335 responded
Hello,
Thank you for your timely response. I’m not trying to be difficult but I believe the auto department in control of detailing and cleaning should be more detail oriented. Customers pay top dollar for vehicles so maybe I just expect a higher level of satisfaction/expectation.
Visited to have two issues resolved.
Neither was resolved (one was diagnosed and part ordered)
Neither was resolved (one was diagnosed and part ordered)
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by Tteller
Service Price Transparency
Oct 16, 2024 -
Herb Chambers Hyundai of Auburn responded
Thank you for reaching out. I'm disappointed to hear that your concerns were not resolved during your visit. Please contact me directly if I can be of further assistance in addressing this matter. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com