Jeffrey Morton
Jeffrey Morton at Jerry's Toyota
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Jeffrey Morton

Service Advisor

Jerry's Toyota

8001 Belair Road
Baltimore, MD 21236

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4.4
14 Reviews
4.4

14 Reviews

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14 Reviews of Jeffrey Morton

February 07, 2025

Dealership Rating
Employee Rating

REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI More

by lou.tomaschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Your comments have been heard and will be brought to the notice of management so we can better serve you and our other customers.

October 03, 2024

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Employee Rating

I am very, very pleased with Jerry's Toyota. I refuse to let any other place do work on my truck. I never worry about the quality of the work. I know my truck is in good hands. I always tell peo More

by T. Warren
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 03, 2024

Jerry's Toyota responded

Thank you so much for your kind words, T. Warren! We're thrilled to hear that you're so satisfied with the work we do at Jerry's Toyota. Your trust and loyalty mean a lot to us. We're committed to providing the highest quality service and peace of mind to all of our customers. Thank you again for choosing Jerry's Toyota!

September 17, 2024

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Scheduled my service with ease and at time I requested. The gentleman checking my car in was polite and professional. Jeffrey checked me in and confirmed service and gave estimated quote for service. I More

by JMSN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 19, 2024

Jerry's Toyota responded

We are thrilled to hear that you had a positive experience during your recent service visit. Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. We appreciate your kind words about the ease of scheduling, the professionalism of our staff, and the timely service. Our goal is to provide a convenient and efficient experience for all our customers. Thank you for choosing our dealership for your car maintenance needs. We look forward to serving you again in the future.

July 25, 2024

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They took there sweet xxx time to complete the work that had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer More

by Bmoresportsfan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jennifer Standish, Yolanda Daughtry, Dora Sullivan, Joe Kramer, Stacye Giallousis, Ryan Carroll , Ellen Boyd, Tammy Farley, Mary Lee, The entire service department

Jul 26, 2024

Jerry's Toyota responded

Thank you for providing your feedback, we are sad to hear that you had an unpleasant experience with Jerry's Toyota. We will provide this review to management. If you would like to discuss this issue further please do not hesitate to contact mattb@jerrysautogroup.com.

July 25, 2024

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Amanda is knowledgeable and takes time in explaining to the customer what is going on with their car. She is very pleasant, patient and understanding with a smile. More

by Maima
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Recommend Dealer
Yes

Other Employees Tagged: Yolanda Daughtry

Jul 26, 2024

Jerry's Toyota responded

Thank you for the 5-star review! We love to hear that you had a positive time with Jerry's Toyota. We will pass along your kind words to Amanda and we look forward to your next visit!

May 25, 2024

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Employee Rating

They do a wonderful job. The advisor Jeffrey L was great. I like it that it does not take a long time to check in. More

by pat112000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 30, 2024

Jerry's Toyota responded

It's our pleasure to serve you. Thank you for providing a wonderful review of your experience with us!

May 16, 2024

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Employee Rating

They used to be much better before now not that great they even don’t give me my free car wash after the service and I did bought the car from this dealer and I should get free car wash with each service More

by safi95
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 17, 2024

Jerry's Toyota responded

We are sorry to read your review, if you have any questions regarding service or car washes please email or call our GM, mattb@jerrystoyota.com

April 02, 2024

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Employee Rating

I complained about something rattling in the front of my car. Jeff Morton's mechanic found the cause. Worn out anti-swaybar joints. Replaced and fixed in 1 day. A video of the worn out parts and checking my More

by Vaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hope Turner, Joe Kramer

Apr 08, 2024

Jerry's Toyota responded

It’s our pleasure to serve you! Thank you for choosing Jerry’s and providing a wonderful review of your experience with us!

March 07, 2024

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This dealership service department is very professional in assessing the problems thoroughly and fixing them. More

by cmorris1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively!

March 06, 2024

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Employee Rating

Lengthy unnecessary wait. Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob w More

by None
Recommend Dealer
No
Mar 11, 2024

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter. If you want to discuss your experience further, please call our Service Director Jessica Montoya at 410-661-5700.

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