Jeffrey Krasner | Page 14

Best all around, thank you Mark Hoenig and Jeff Krasner I just took possession of my 2nd Avalon from Herb Chambers working with Jeff Krasner and Marque Hoenig. They certainly know how to run a business and I just took possession of my 2nd Avalon from Herb Chambers working with Jeff Krasner and Marque Hoenig. They certainly know how to run a business and get the job done with the customer top of mind. They also service our 2006 Avalon and have is humming like it is brand new, and my husband's Jeep Grand Cherokee. There is no reason to ever venture elsewhere. No hassle deals or trying o get you to do extra repair work, straight forward the whole way. Excited to hear that they are expanding the service area that Jeff Krasner leads. They are so good that they need to expand for customers know it is the place to go no matter how far away, and we are 30 minutes from there! Just Great! More

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Did not stand behind a Toyota Product 2015 Toyota Highlander XLE 4,500 mi. Blue tooth has failed and dealer and MFC. say its my problem. After 12 service calls and visits. ?? 2015 Toyota Highlander XLE 4,500 mi. Blue tooth has failed and dealer and MFC. say its my problem. After 12 service calls and visits. ?? More

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Very satisfied We have had a wonderful experience with sales and service. We have purchased 2 vehicles through sales person Marque Hoenig and highly recommend him. We have had a wonderful experience with sales and service. We have purchased 2 vehicles through sales person Marque Hoenig and highly recommend him. Service has been excellent as well. More

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Toyota Repair My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from y My family has purchased over the years 5 + cars from Herb Chambers Toyota ( Auburn,Ma.) Ive also referred many of my friends to purchase Toyota from you. I just had a situation with a Toyota Highlander that I purchased. They as a team went above and beyond my expectations To help my family out. Mr Eldean new I currently lost my job which moved out of state. They did a great job Fixing my vehicle. With Xmas around the corner this was a financial obstacle we couldn't afford. thank you to the team that made the repair happen. sincerely yours Edward Maryyanek More

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Great Experience Everyone that I came into contact at Herb Chambers Toyota was very professional and courteous. They all extended themselves and went out of their wa Everyone that I came into contact at Herb Chambers Toyota was very professional and courteous. They all extended themselves and went out of their way to make my experience a pleasure. More

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Exceptional Service We have a 2012 Highlander and there were some minor issues with the Compass and Bluetooth. I got in touch with the sales manager, Jeff, to discuss th We have a 2012 Highlander and there were some minor issues with the Compass and Bluetooth. I got in touch with the sales manager, Jeff, to discuss the issues via email. Unbeknownst to me, Jeff was on vacation but still coordinated my service appointment with Doug back at the office. Doug had us come in the very next morning to fix the issues himself. We feel very lucky to have worked with Jeff and Doug. These guys are truly professionals and are highly customer-focused. They went way above and beyond our expectations. I do not normally write reviews, but when you have service this great, I have to share. I will certainly buy my next truck at Herb Chambers Toyota of Auburn thanks to them. More

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11 year customer of this dealership I have been an 11 year customer of this dealership. They have always gone overboard to give me a quality experience whether working with sales or serv I have been an 11 year customer of this dealership. They have always gone overboard to give me a quality experience whether working with sales or service. This is the second car I have bought from Monte. Both Monte and Mike made the deal happen for me with 0 hype and 0 runaround. Other salesmen were very quick to help out at ALL times through the entire experience. A fine and cohesive team indeed! And a special thanks to the service team and director Jeff Krasner who have always delivered servic levels WAY above and beyond my expectations. This si a quality organization across all levels. More

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Excellent Service Experiences I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotati I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotations to new tires and brakes. Each time I have visited the service I have received has been top quality, competitively priced and performed with the the time frame that was promised. I'd highly recommend the service department. More

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Extended warranty visit After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Aubu After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Auburn, I did my own homework and called Chambers this spring. Jeff, the service manager was very helpful, when I took the car in, Chan was professional, helpful, and courteous and "all's well that ends well." This service trip was a very good experience. PH for MH Sturbridge, MA More

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We were at Herb Chambers picking up my husband's truck from service and I was looking around the show room when the 2013 Rav 4 caught my eye. Wayne Brodsky approached me and I was impressed how kno truck from service and I was looking around the show room when the 2013 Rav 4 caught my eye. Wayne Brodsky approached me and I was impressed how knowledgeable he was about this vehicle. I was short on time and when I had to leave, he handed me a brochure and his parting words were that "he would be available whenever I wanted to visit the dealership and take one for a test drive". I was currently driving a 2007 FJ Cruiser and had not been planning to change vehicles at this time. I looked at the brochure many times over the next month or so and when I decided to go test drive one, I went back to Herb Chambers to find Wayne. He again took the time to tell me all about the Rav 4, then we took it for a test drive and then we discussed what options I wanted. The team there was very accommodating, taking the time to offer the best trade for the FJ and obtain the vehicle and options I was looking for. However, I was just not ready to sign on the dotted line. I was not an easy sell and had it in my head I was going to shop around. After that visit, Wayne touched base with me but did not pressure me. I had to know I was getting the best deal. Within the next week or so, I visited 2 other Toyota dealers looking to get a better trade in deal. Neither of the other Toyota dealers offered such attentive, knowledgeable, patient sales people like Wayne nor could they compare to Herb Chambers trade in deal. After all comparisons were done, Herb Chambers won hands down with high marks going to Wayne Brodsky as the best salesman. I revisited with Wayne, he answered all my remaining questions, he made sure all bases were covered and we closed the deal. Within days, Herb Chambers obtained the exact vehicle I wanted. Wayne you are the best! Also kudos to Mr. Bortuloussi, General Manager for personally thanking me for my purchase. Also kudos to Mr. Jeffrey Krasner who took the time to explain Herb Chambers Service Department. Also kudos to finance for finalizing paperwork so quickly. Oh yeah, love my 2013 RAV 4! More

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