Jeffery Tolsma

I had a really good experience buying my 2024 Yukon Denali, sales staff was friendly and answered al my questions, finance was extremely careful explaining all the charges and there was no push trying Denali, sales staff was friendly and answered al my questions, finance was extremely careful explaining all the charges and there was no push trying to up sell me warrantys or accessories, I am really happy with the deal, they have a really good team. More

by Patojito79 Verified Customer Verified Customer

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I recently purchased a new truck from Northwest Chevrolet, and my experience has been nothing short of a nightmare. From the outset, the transaction was riddled with issues, including incomplete an Chevrolet, and my experience has been nothing short of a nightmare. From the outset, the transaction was riddled with issues, including incomplete and incorrect contracts, missing we-owe items, and multiple finance errors that have caused significant inconvenience and stress. Here’s a brief timeline of what I endured: On 11/18, I finalized the deal with Jake Stappart, and a we-owe was issued for fender flares. By 11/20, the truck arrived, but additional we-owe items were added for missing bed post caps, 5th wheel caps, and a 2" hitch sleeve. I exchanged emails with Jake regarding these items. On 11/25, I followed up with Jake about the we-owe items, and he responded that they were on order with no estimated arrival time. On 11/30, Jeff Tolsma contacted me about a missing GMC form. After spending 90 minutes on the phone with GMC to rectify the issue, I sent the required documents back to Jeff. However, there were no updates on the we-owe items. On 12/2, I received a call from Jeff Roquet explaining that the finance team made separate mistakes in the finance documents, necessitating a new contract. By 12/8, updated finance documents arrived with new payment amounts and dates, which I signed and returned via UPS the same day. On 12/9, I sent a follow-up email to Jake requesting the we-owe items and a copy of the new contract, but received no response. On 12/10, Jeff Roquet called again, requesting address verification and informing me that they needed to unlock my credit because they attempted another hard credit pull without notifying me. This unauthorized hard pull negatively impacted my credit score. Later that day, I emailed Jeff Tolsma with this timeline to date but received no response. On 12/11, Jake called to explain that the parts hadn’t been ordered because the finance deal wasn’t closed, which seems inaccurate. Orders were supposedly placed. Finally, on 12/19, I received the flares and 5th wheel cover. However, the hitch sleeve was incorrect—a Ford-branded 3"→2.5" sleeve instead of the GMC 2.5"→2" for the Sierra. The bed stake covers are still missing. I emailed Jake with an update but received no response. The lack of communication has been unbearable. Both Jeff and Jake have consistently failed to respond or provide meaningful updates, leaving me feeling ignored and frustrated. Despite numerous promises, several we-owe items were either missing or incorrect upon delivery. Additionally, your team attempted to run a hard credit pull without my knowledge or consent, which is a serious breach of trust and has adversely affected my credit score. The repeated mistakes in the finance documents have only added to the unnecessary complications and delays. The level of unprofessionalism and incompetence displayed by Northwest Chevrolet is appalling. My trust in this dealership has been completely shattered, and I strongly advise potential buyers to look elsewhere. Due to the dealership’s negligence, I will be purchasing the remaining parts from my local dealer and sharing this negative experience to prevent others from enduring similar frustrations. Customer service should be a priority for any business, especially in such significant transactions. Unfortunately, Northwest Chevrolet has failed miserably on every front. Save yourself the hassle and choose a dealership that values and respects its customers. More

by JB Verified Customer Verified Customer

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I've never had a bad experience here. One mishap in the service department that was remedied quickly. Overall very happy with this dealer. One mishap in the service department that was remedied quickly. Overall very happy with this dealer. More

by k.schmidt59 Verified Customer Verified Customer

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Very straight forward approach. We had a very good experience with this dealership and sales person in Morgen. We had a very good experience with this dealership and sales person in Morgen. More

by tm1919 Verified Customer Verified Customer

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Purchase a vehicle from Bellingham Chevy only have to have the service department question maintenance that was needed on the vehicle only waiting for okay for manager. It was an inch and a half of water have the service department question maintenance that was needed on the vehicle only waiting for okay for manager. It was an inch and a half of water in my trunk when I purchased my car and the car still smells like mold I'm in the process of legal action stay away from Bellingham Chevy More

by Jayson Verified Customer Verified Customer

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Service was amazing. But that young attractive salesman named Jake was the best part of my experience. But that young attractive salesman named Jake was the best part of my experience. More

by jakestappart Verified Customer Verified Customer

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Josh did a great job showing me vehicles that fit into my needs and I now have the perfect car that was within my budget and was able to even get my boyfriend into a new vehicle as well! needs and I now have the perfect car that was within my budget and was able to even get my boyfriend into a new vehicle as well! More

by stephanie670 Verified Customer Verified Customer

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Very pleased with truck. Jeff let me test drive truck with my trailer. Sells department is professional and kind. Overall great experience. Jeff let me test drive truck with my trailer. Sells department is professional and kind. Overall great experience. More

by mcg52 Verified Customer Verified Customer

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Overall the work was completed,but I thought it took way too much time to complete.The service advisor was very helpful and respectful to me too much time to complete.The service advisor was very helpful and respectful to me More

by Tropic Al Verified Customer Verified Customer

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Darryl and Morgen are outstanding sales associates and the financing department are miracle workers. I have purchased 3 vehicles from this company and will always point people here if they want a kind and the financing department are miracle workers. I have purchased 3 vehicles from this company and will always point people here if they want a kind and straightforward buying process from genuinely good people. More

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