Jeff Wilder

My Service Agent Cynthia Kraner has been very nice and helpful over time, including over multiple visits to Parks in WC in 2023 and 2024. She goes the extra mile to satisfy her customer's asks as well as helpful over time, including over multiple visits to Parks in WC in 2023 and 2024. She goes the extra mile to satisfy her customer's asks as well as the vehicle's needs. She is a good listener and is adept at handling various scenarios for her customers inclusive of management of service appointments, parts needs, and organizing customer conveniences(i.e. rides, late pickups, last-minute asks) while also being great at follow-up. I also wound up meeting with manager Destin Laquerre in light of my rather complex car 'system failure' situation (AC in this case had intermittent issues that presented several challenges given the condition of components ~ ! think both electrical and mechanical ! ~ which ultimately were overcome given findings by Parks techs who dug in!). Destin is super as he's level-headed and has what I'd call an almost innate understanding concerning customer's real needs/perspectives in association with their vehicle troubles needing to be put to bed! My significant other and I appreciated how he truly listened to his customer's side of things and then proceeded to bring in needed expertise to get our Taurus' ongoing issue worked to an end. I also met Jeff Wilder from the Parts group. This was thanks to my dropping a luckily discovered part breakage concern (not down to Parks) onto agent Cynthia, and, she dispatched Jeff right to me. He was very quick to help and determine both what the true part needed was and what it would cost. He nicely worked with the agent to organize getting that item in timely fashion including getting its installation dovetailed into an already in-progress work job (AC system work as mentioned above). Effort appreciated! A level of patience is needed when it comes to auto work ~ we ALL need to continue to practice that especially these days ~ but to end here I'd like to say all in all the experience at Parks was particularly good. I mean the team works very well together at Parks Ford and we sense there truly is a solid focus on customer care at this shop. And, they've certainly got the right people in place to ensure that... vehicles are working right and rolling nicely out there because of that -- believe it! Mark J and for Anita J-M More

Report | Print

Exceptional Service at Parks Ford of Wesley Chapel! On June 30th 2023, I purchased a Ford F250 to tow a 37’ RV camper. My wife and I decided to live full-time in the RV camper and the F250 truck was c On June 30th 2023, I purchased a Ford F250 to tow a 37’ RV camper. My wife and I decided to live full-time in the RV camper and the F250 truck was critical to handle the towing requirement safely. Shortly after completing the purchase, we were devastated to learn Ford issued a recall in August for the left rear axle of the truck. Initially, Ford stated the parts would not be available until 1Q24 which would prevent us from living our dream. We are so grateful to the Parks Ford of Wesley Chapel team who stepped in to coordinate with Ford Corporation and get the parts expedited much sooner than was stated. A special thanks goes to: Ellis Adam - Parts and Service Director, Jeff Wilder - Parts Manager, Destin Laquerre – Service Manager, David Hoff – Shop Foreman, Tara Dyal – Service Advisor, and Tanner Bianchi – Product Consultant. We were very impressed with the level of personal commitment and service we received at Parks Ford. From the moment I called to explain our concerns and how the recall impacted our life plans, every staff member was friendly, helpful, and showed a dedicated commitment uncommon in most dealerships to solve our dilemma. When I brought my vehicle in for the repair, I was greeted promptly by EVERY TEAM member at 7:30 AM in the morning. The team assured me special care would be provided including oversight of the repair by David the Shop Foreman. Overall, we were extremely impressed with the special care we received at Parks Ford. The staff was friendly, helpful, and efficient. They made the recall process easy and stress-free. Anyone looking to purchase a Ford product or have their vehicle serviced would do well to contact Parks Ford for their needs. I strongly recommend Parks Ford to anyone looking for a reliable and trustworthy auto dealership… be sure to ask for Tanner Bianch on the Sales team or Destin Laquerre in Service to get the special care you deserve! Sincerely, Dale Gordon More

Report | Print

Get the vehicle you want at an affordable price. Efficient and very people oriented - Super 👋👍😊🐶🇺🇸 Efficient and very people oriented - Super 👋👍😊🐶🇺🇸 More

Report | Print

The salesperson was very friendly and everyone was very nice i would recommend parks ford to any one this is the second truck that i have purchased here nice i would recommend parks ford to any one this is the second truck that i have purchased here More

Report | Print

First Visit to Parks Ford I visited Parks Ford of Wesley Chapel this week (Tuesday, June 26, 2018). I originally called on the phone and spoke with Donna Grenke and Jeff Wilde I visited Parks Ford of Wesley Chapel this week (Tuesday, June 26, 2018). I originally called on the phone and spoke with Donna Grenke and Jeff Wilder. Donna was so wonderful and very pleasant. She transferred me to Jeff Wilder who greatly assisted me. During my visit to get a key made and general check-up for my 2005 Ford 500 (oil check, fluids, tire pressure, etc.), the crew I spoke and worked with could not have been more helpful. I worked with David Sanchez, Joe Bolin and Byron (don't remember last name). These guys were so nice and really took the time to explain what was going on and just being informative on my car and other issues I had questions about. I was thoroughly impressed with David Sanchez, Joe Bolin, Jeff Wilder, Byron and especially Donna Grenke. Great crew. They made my visit to Parks Ford very pleasant. Jeff Wilder made sure I got a VA discount. I certainly appreciated that. I have a new car dealer now! Thank you again everyone for everything and the time you spent with me. Jeff Rosiek More

Report | Print

Outstanding Team This team is the GOLD Standard for service. Trustworthy, courteous, personable and willing to go the extra mile for the customers. The prices are rea This team is the GOLD Standard for service. Trustworthy, courteous, personable and willing to go the extra mile for the customers. The prices are reasonable. The parts prices beat the local after market stores and with better warranties. Positive attitudes are a reflection of the entire organization and that is a major reason why I use Parks Ford of Wesley Chapel. Thanks Joe, Jeff, Dr., and TJ. Terry you must be proud of your TEAM. More

Report | Print

3rd time charm This is the 3rd time I have had my F250 in for minor service and they have taken care of me top notch. I would recommend them very highly. Their ser This is the 3rd time I have had my F250 in for minor service and they have taken care of me top notch. I would recommend them very highly. Their service was great from Donna on the desk, Jeff in parts and the service tech were fantastic. Good employees and great service. Mac Stubbs More

Report | Print

Outstanding Service George, Frank, Paul, and Jeff Wilder were outstanding in assisting me in the purchase of 2016 Ford Mustang Convertable.. I have been buying cars fro George, Frank, Paul, and Jeff Wilder were outstanding in assisting me in the purchase of 2016 Ford Mustang Convertable.. I have been buying cars from Parks (Heritage) for 20 years. I used to dread buying a car and since I started buying , from Parks ,it has been a pleasure, George and Frank made the buying process easy . Paul was great to work with in the financial area and Jeff , I have delt with on parts for my previous parks cars. And one of the main reasons I buy from PARKs. Thank you Parks Ford for a wonderful experience . John Hern More

Report | Print

Good Service I WOULD LIKE TO RECOMMENT TO ALL MY FRIEND OR TO THE PEOPLE TO BUY FORD PRODUCT FROM PARKS WESLEY CHAPEL PEOPLE IS VERY HELPFUL. THE PRODUCT IS GOOD I WOULD LIKE TO RECOMMENT TO ALL MY FRIEND OR TO THE PEOPLE TO BUY FORD PRODUCT FROM PARKS WESLEY CHAPEL PEOPLE IS VERY HELPFUL. THE PRODUCT IS GOOD QUALITY AND THEY SERVISE IS VERY SATISFACTION. More

Report | Print

I stopped in for an oil change on a Friday afternoon. (no appointment). It was brought to my attention my rear brakes were shot, and needed to be replaced. Alan took great care, as well as the tech who sta appointment). It was brought to my attention my rear brakes were shot, and needed to be replaced. Alan took great care, as well as the tech who stayed late to get me on the road. Great Service!! Thanks Guys!!! Steve V. More

Report | Print