Jeff Wessels
Jeff Wessels at Mall of Georgia Ford

Jeff Wessels | Page 9

General Manager

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

4.3
166 Reviews
4.3

166 Reviews

Write a Review

166 Reviews of Jeff Wessels

September 06, 2024

Dealership Rating
Employee Rating

no communication you were texting me form someone that was on vacation so noone saw my request. every time i book it they never see my service plan and try and charge me. i paid for the top detail package More

by gary.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 13, 2024

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the communication issues, confusion regarding your service plan, and the overall quality of the detail service you received. This falls short of the exceptional service we strive to provide. To address these concerns directly and ensure a more positive outcome, we would like to connect you with David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your understanding.

September 02, 2024

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Employee Rating

Great service. They were one step ahead of me the entire way. Will purchase again. And again. More

by MATT.PRUITT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James King

Sep 09, 2024

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're delighted to hear that our team was able to stay ahead of your needs and provide great service. We look forward to assisting you with your next purchase. Thanks again for your continued support!

August 07, 2024

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Employee Rating

Service was great, easy and simple. I enjoy my time to be there service advisor was very professional. We talk about on recall they said that they ordered the parts and I have to come b More

by kalmakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 01, 2024

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Employee Rating

Had a very good experience at my recent visit to the Mall of Georgia Ford. Would recommend to others. More

by RONWALLACE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 28, 2024

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Employee Rating

Very friendly and easy to deal with will check with them when I’m ready for another ford More

by MSSMITTY2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 01, 2024

Mall of Georgia Ford responded

We're thrilled to hear that you had a positive experience at Mall of Georgia Ford! We appreciate you taking the time to share your kind words. It's our pleasure to make the car-buying process as easy and enjoyable as possible.

July 19, 2024

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Employee Rating

Hi Brian was very kind and very well , the pick up service and drop off was amazing help to me, I’m disabled now and someone call me to offer free pick up service and work perfect to me . Tks More

by leonardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2024

Mall of Georgia Ford responded

Thank you so much for your kind review! We strive to make every experience convenient and accommodating, especially for our customers with specific needs. Your feedback is greatly appreciated, and we're here to assist you anytime you need. Thank you for choosing Mall of Georgia Ford!

July 14, 2024

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Good service, nice people, super helpful and answer all your questions in a easy to understand way More

by danialahmed13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Mall of Georgia Ford responded

Thank you for sharing your positive experience with Mall of Georgia Ford! Providing clear communication and helpful assistance is key to ensuring a positive customer experience, and we're glad to hear they delivered on that for you. We appreciate your feedback and look forward to serving you again in the future!

July 14, 2024

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Employee Rating

Vert professional. Vehicle was ready when promised. No issues with the service advisor. They did what they said they would do. More

by JAYP4160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Mall of Georgia Ford responded

Thank you for sharing your experience with Mall of Georgia Ford! It's great to hear that you found them very professional and that your vehicle was ready as promised without any issues with the service advisor. We appreciate your feedback and look forward to serving you again in the future!

July 05, 2024

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Employee Rating

Service manager was knowledgeable and returned all my texts in a timely manner. I wish I could keep him for future visits. More

by BESTTRUCK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2024

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our service manager provided knowledgeable assistance and was responsive to your needs. We understand your sentiment about wanting to keep him for future visits! We strive to provide consistent and reliable service, and we're here to assist you whenever you need us. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again at Mall of Georgia Ford!

June 26, 2024

Dealership Rating
Employee Rating

Good overall experience except some paperwork was lost and I had to come back up and resign the papers, but was offered a full detail whenever i need one when doing so it made up for it More

by SERENITYBRYANA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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