Jeff 'Stewart' Cantrell

Excellent Service. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. More

by rslknv Verified Customer Verified Customer

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Great Service and people. They really work hard to take care of you. I appreciate the car wash also. They really work hard to take care of you. I appreciate the car wash also. More

by raytingler Verified Customer Verified Customer

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Service was excellent. I had several things done and I anticipated my wait would be longer than it was. I was pleasantly surprised the work was finished earlier and I was I had several things done and I anticipated my wait would be longer than it was. I was pleasantly surprised the work was finished earlier and I was out of there. Everyone I worked with was professional and courteous. More

by sheetsjrrobert Verified Customer Verified Customer

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This is my second vehicle from Jim Norton, and I have been completely impressed from my first visit to the facility. I did not repurchase from my hometown due to the lack of service and it was a great de been completely impressed from my first visit to the facility. I did not repurchase from my hometown due to the lack of service and it was a great decision to seek out the Jim Norton team... And the added incentive of Toyota Bucks for competitive fishing, simply put it over the top! More

by ILEYBAS Verified Customer Verified Customer

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Order to do work done quickly. Very courteous. Work done in reasonable time frame. No problems. Good job as usual. Very courteous. Work done in reasonable time frame. No problems. Good job as usual. More

by CHARDAN36 Verified Customer Verified Customer

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I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned. More

by Olympic12 Verified Customer Verified Customer

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Professional and courteous staff. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. More

by ukstout Verified Customer Verified Customer

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Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More

by kwfields12 Verified Customer Verified Customer

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Work was done timely. Cost of work was what I was told it would be. Service writer was friendly and helpful Cost of work was what I was told it would be. Service writer was friendly and helpful More

by lastlap43 Verified Customer Verified Customer

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Mr.Cantrell was very helpful to show me how to set my GPS using voice! Thank you! Service well performed, too. using voice! Thank you! Service well performed, too. More

by bcail52345 Verified Customer Verified Customer

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