Jeff Russ
Jeff Russ at Crestmont Hyundai
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Jeff Russ

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Crestmont Hyundai

2961 Center Road
Brunswick, OH 44212

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4.5
25 Reviews

Dealership Experience

1 yr, 7 mos

4.5

25 Reviews

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25 Reviews of Jeff Russ

January 31, 2025

Dealership Rating
Employee Rating

Everyone is very nice, they were very quick with my oil change. Very happy with my service. More

by rachelnarthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Crestmont Hyundai responded

I'm happy to hear you had a quick service turnaround and a good experience at Crestmont Hyundai. Nancy Crestmont Hyundai

January 31, 2025

Dealership Rating
Employee Rating

The manager was caring about my needs. Joe Yun my salesman was the best. Fourth vehicle I bought from him More

by 3jencos
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Crestmont Hyundai responded

I just wanted to say thank you for the review and I'm happy to hear that the manager was caring and Joe was the best, as always. Thank you for buying a forth car from Crestmont Hyundai and buying it from Joe. Joe is a very important member of our team and we appreciate his sales knowledge and skill. Thanks again for your review and thanks for being a valued customer! Nancy Crestmont Hyundai

January 27, 2025

Dealership Rating
Employee Rating

Car oil change was done timely and Jeff was good to clarify our extra key fob programming. More

by jmporl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Crestmont Hyundai responded

Thank you so much for the positive review. We are so grateful that you took the time to share it. Your business means a lot to us. Nancy Crestmont Hyundai

January 25, 2025

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Employee Rating

Went for oil change. Fast service and friendly staff. The waiting area was clean and offered free coffee. More

by fdfocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

Crestmont Hyundai responded

Thank you so much for your kind words! I'm glad that your service experience was quick and easy. And yes, our coffee machine is the best! It makes espresso, coffee, lattes, and more. Don't forget to schedule your next service visit!

January 16, 2025

Dealership Rating
Employee Rating

I had a great experience recently at Crestmont Hyundai, as usual! They took extraordinary measures to help with a change in my schedule. When I picked up the car it had been cleaned as well. I am definitel More

by mark_crow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Crestmont Hyundai responded

Thank you so much!

January 10, 2025

Dealership Rating
Employee Rating

Took 3 hours to do an oil change on my car! Sat in the waiting room the whole time! More

by Johnny1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2025

Crestmont Hyundai responded

I am sorry that your oil change took longer than expected. I don't have enough information to dive into why, but am happy to do so if you would contact me directly. nancym@crestomontautogroup.com Nancy Crestmont Hyundai

January 10, 2025

Dealership Rating
Employee Rating

Crestmont is a great dealer. From sales to service, I have never had any problems. Everyone I have dealt with is friendly and knowledgeable. I would definitely recommend Crestmon More

by dlb5252
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Crestmont Hyundai responded

Thank you for choosing Crestmont Hyundai. We appreciate your business and your kind words. We look forward to serving you in the future. Nancy Crestmont Hyundai

January 02, 2025

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Employee Rating

Everyone I have worked with at this dealership is always so professional and helpful. They always give all the information needed. More

by maya.brooks08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Crestmont Hyundai responded

Thank you for your review! We are happy to hear that you had a great experience with us. We look forward to being your dealership for all your vehicle needs! Nancy Crestmont Hyundai

January 02, 2025

Dealership Rating
Employee Rating

Service was fine, but it took over a month to get my car back. They couldn’t offer a loaner while I wait for my parts and repairs. More

by Pedesario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Crestmont Hyundai responded

I apologize that we did not have a loaner available for you when you needed it. Unfortunately, we have a limited number of loaners available. Sometimes we have all the parts we need to do a repair, and sometimes they are not available immediately. Today's vehicles have so many parts that they are not all kept in stock, and we do our best to get them for you. Please accept our apology for the inconvenience. Nancy Crestmont Hyundai

January 01, 2025

Dealership Rating
Employee Rating

I was having a problem with my navigation system. Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt More

by gtalon43
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brendan Flynn

Jan 25, 2025

Crestmont Hyundai responded

I sent you a private message and never heard from you? If you have any additional concerns please contact us and ask to speak to a manager. Nancy Crestmont Hyundai

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