Jeff Russ

Service was fine, but it took over a month to get my car back. They couldn’t offer a loaner while I wait for my parts and repairs. back. They couldn’t offer a loaner while I wait for my parts and repairs. More

by Pedesario Verified Customer Verified Customer

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Everyone I have worked with at this dealership is always so professional and helpful. They always give all the information needed. so professional and helpful. They always give all the information needed. More

by maya.brooks08 Verified Customer Verified Customer

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I was having a problem with my navigation system. Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt. for the next week. mr flynn says a loaner would be available for me then. the date of my appt, I was waited on by Jeff Russ. mr russ says there wasn't a loaner available. mr russ arranged for to be taken home, and when my car was ready I would be picked up.i wasn't home an hour when valet knocked on my door and says my car was ready. when I get to cresmont I was told the update wasn't needed because it had updated automatically in October.im trying to get some clarity of why I was told I needed update in the first place. mr flynn was now at the service desk along with mr russ, so I know he has a full scope of the whole situation.but instead of he and mr russ saying their were errors made they tried to give a snow job.mr Flynn never explained what happened to the car that was to be loaned. mr russ never explained why he didn't check my software before he said I needed and up date. mr russ tells me well basically you bought a $100,000 spaceship their will be problems, I hope he doesn't think that placate me.all either one of them had to say was mistakes were made. I still would have been perturbed, but that is better than the xx . More

by gtalon43 Verified Customer Verified Customer

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I always have great service when I bring in my car. The employees are very helpful and courteous. The employees are very helpful and courteous. More

by olenaapos Verified Customer Verified Customer

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Please listen carefully to what your customer is saying to you. Details are important so the customer doesn't have to return to have a repair finished. Otherwise your good. to you. Details are important so the customer doesn't have to return to have a repair finished. Otherwise your good. More

by Laura Lambert Verified Customer Verified Customer

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Prompt and friendly service! Always willing to help! Appointments are always as described and punctual. Always willing to help! Appointments are always as described and punctual. More

by cathyandzeke90 Verified Customer Verified Customer

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They were on time when I got there & they completed the job faster than expected. job faster than expected. More

by cb0448 Verified Customer Verified Customer

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Jeff has been very helpful in finding the issue and scheduling my Genius for repair. Crestmont Dealership is professional. I’m confident that my car will be fixed correctly the first time. scheduling my Genius for repair. Crestmont Dealership is professional. I’m confident that my car will be fixed correctly the first time. More

by REBAMILLA Verified Customer Verified Customer

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It took a long time to get the parts in. However, once the parts were in the service department did everything they could to finish the job quickly and smoothly. However, once the parts were in the service department did everything they could to finish the job quickly and smoothly. More

by New Owner Verified Customer Verified Customer

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Too many text messages Timely service while I waited courteous service when I got rides back and forth courteous service when I got rides back and forth More

by DWORIOLD Verified Customer Verified Customer

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