Jeff Russ
Jeff Russ at Crestmont Hyundai
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Jeff Russ

Service Writerr

Crestmont Hyundai

2961 Center Road
Brunswick, OH 44212

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4.8
12 Reviews

Dealership Experience

1 yr, 5 mos

4.8

12 Reviews

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13 Reviews of Jeff Russ

December 31, 2024

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Employee Rating

I always have great service when I bring in my car. The employees are very helpful and courteous. More

by olenaapos
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Recommend Dealer
Yes

December 25, 2024

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They were on time when I got there & they completed the job faster than expected. More

by cb0448
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Recommend Dealer
Yes
Dec 28, 2024

Crestmont Hyundai responded

Thank you for choosing Crestmont for your vehicle service. We appreciate your business and are always happy to hear that our service was faster than expected. We hope you have a happy new year! Nancy Crestmont Hyundai

December 24, 2024

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Jeff has been very helpful in finding the issue and scheduling my Genius for repair. Crestmont Dealership is professional. I’m confident that my car will be fixed correctly the first time. More

by REBAMILLA
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Mulligan, Mike Aslan, Brendan Flynn , Emily very genuine and helpful.

Dec 28, 2024

Crestmont Hyundai responded

Thank you for taking the time to write a nice review. We really appreciate your business and that you chose our dealership. We want to be here for you for all your vehicle needs. Nancy Crestmont Hyundai

December 22, 2024

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It took a long time to get the parts in. However, once the parts were in the service department did everything they could to finish the job quickly and smoothly. More

by New Owner
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Recommend Dealer
Yes

Other Employees Tagged: Brendan Flynn, Ron Jewett

Dec 23, 2024

Crestmont Hyundai responded

Thank you for your review! I understand that you could be annoyed when we couldn't get the parts for your car right away. We appreciate your patience and understanding. Rest assured that we do everything we can to get the parts as soon as possible. Have a wonderful holiday season, thank you again for choosing Crestmont. Nancy Crestmont Hyundai

December 17, 2024

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Too many text messages Timely service while I waited courteous service when I got rides back and forth More

by DWORIOLD
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Recommend Dealer
Yes
Dec 17, 2024

Crestmont Hyundai responded

I agree that too many text messages are sent to customers. However, it is the way manufacturers want us to keep customers informed. Some people love getting text messages, but personally, I am with you! Thank you for the nice review, and I am glad that we were able to give you timely, courteous service and even some rides! Nancy Crestmont Hyundai

December 16, 2024

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The staff was very friendly and accommodating. I realized when I reached there that my appointment was next month on the same date. But they still accommodated me in their schedule. More

by SAIF_TAIMUR_1970
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Recommend Dealer
Yes
Dec 16, 2024

Crestmont Hyundai responded

We do our best to accommodate and I am glad we were able to work it out for you! Thank you for taking the time to write the nice review and also, for making the appointment! Even though the appointment did not pan out as intended, you did make one and we appreciate it!! Have a Great Holiday Nancy Finance Manager Crestmont Hyundai

December 14, 2024

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Always find dealership customer friendly as well as ready to answer your questions when your car is in for service. More

by Claire
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Recommend Dealer
Yes
Dec 16, 2024

Crestmont Hyundai responded

Claire, Thank you for the Great review! It's wonderful to hear that our Team is able to answer your questions in a friendly manner! Vehicles are so complicated today, we understand that you may have questions! Happy Holidays Nancy Crestmont Hyundai

December 14, 2024

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Everything was explained and done well…. also forgot to mention I had a coupon and Jeff had to redo the invoice and did so with pleasure….. great service! More

by KARENZABUK
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Recommend Dealer
Yes
Dec 16, 2024

Crestmont Hyundai responded

Thank you for taking the time to write a nice review! It sounds like Jeff was accommodating, which is always good to hear! Great service is what we strive for! Thank you again. Nancy Crestmont Hyundai

December 13, 2024

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These guys are great! They presented themselves very professional and caring. God bless you all More

by Krisvallery
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Recommend Dealer
Yes
Dec 16, 2024

Crestmont Hyundai responded

Thank you Chris for your kind review! We appreciate that you took the time to write it and give us all those stars! It's good to hear that we acted in a professional and caring way. Have a great Holiday! Nancy Crestmont Hyundai

December 13, 2024

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Employee Rating

Not sure if it was Jeff as I dealt with 2 service counter guys... the one was pretty good and deserves a 5 while the other was pathetic and deserves a 1. Had my car in for 2nd time for the same problem... an More

by gofish0721
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Recommend Dealer
No
Dec 16, 2024

Crestmont Hyundai responded

I'm sorry to hear that you were not happy with your experience at Crestmont Hyundai. We strive to provide excellent customer service, and it appears that we fell short of that goal in your case. We will take your feedback seriously and work to improve our processes. Nancy Crestmont Hyundai

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