Jeff Richard
Jeff Richard at Silko Volkswagen
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Jeff Richard

Service Advisor

Silko Volkswagen

122 Liberty St
Brockton, MA 02301

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4.7
226 Reviews

Dealership Experience

3 yrs, 2 mos

4.7

226 Reviews

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226 Reviews of Jeff Richard

November 14, 2024

Dealership Rating
Employee Rating

The service department has a homey feel. The staff is polite. One can see into the service area and follow the maintenance work to a degree. That’s comforting to me. More

by lenb027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Dryden

Nov 18, 2024

Silko Volkswagen responded

We're so glad to hear that you felt comfortable and welcomed in our service department. We strive to create a friendly, transparent atmosphere, and it’s great to know that you appreciated being able to see the work being done. Our team works hard to provide a positive experience, and your feedback means a lot to us. Looking forward to seeing you at our new location in South Easton soon enough!

November 09, 2024

Dealership Rating
Employee Rating

I will recommend this dealership because they are very knowledgeable and professional, very clean and organized More

by EMILIO.SILVA0
Service Price Transparency
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Recommend Dealer
Yes
Nov 18, 2024

Silko Volkswagen responded

Hi Emilio, Thank you so much for your wonderful feedback! We’re so happy to hear that you had a positive experience with our team and found our dealership to be knowledgeable, professional, and well-organized. Your kind words mean a lot to us, and we truly appreciate your recommendation. Thanks for choosing Silko!

November 09, 2024

Dealership Rating
Employee Rating

Customer Service was very helpful. They answered all my questions and which I appreciated very much. More

by terrisannie
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Dryden

Nov 18, 2024

Silko Volkswagen responded

We're delighted to hear that our customer service team was able to assist you and provide the answers you were looking for. We truly appreciate your kind words, and we're always here to help with anything you need. Please don’t hesitate to reach out if you have any more questions in the future or would like to discuss anything additional —we're happy to assist! My direct contact info is joanne.moniz@silkoautogroup.com Thanks, Joanne Moniz

November 07, 2024

Dealership Rating
Employee Rating

Silko serviced my vehicle expertly, gave a precise estimate of the work to be done and completed that work flawlessly! More

by MONGOJERY2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nick Dryden

Nov 18, 2024

Silko Volkswagen responded

Thank you for the wonderful feedback! We're so glad to hear that your vehicle was serviced expertly and that we were able to provide an accurate estimate and flawless work. Our team takes pride in delivering quality service, and it’s great to know we met your expectations. We appreciate your loyalty!

November 01, 2024

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Employee Rating

Great staff at all levels. Can’t wait to be serviced at the new Silko VW home. More

by Ap32144
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 18, 2024

Silko Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We’re also excited for you to experience our new Silko VW home—it’s designed with your comfort and convenience in mind! We look forward to seeing you there and continuing to provide top-notch service. We appreciate you!

October 31, 2024

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Employee Rating

Service was very good and felt I was kept up to date on status of service / repairs. More

by DONHIGGINS25
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Dryden

Nov 18, 2024

Silko Volkswagen responded

Hi Don, Thank you for taking the time to share your experience with us! We're so glad to hear that you felt well-informed and satisfied with the service and updates throughout your repair process. Providing transparent and reliable service is always our goal, and we’re happy we could meet your expectations. If you have anything additional to share, please email me directly at joanne.moniz@silkoautogroup.com. Thanks, Joanne Moniz

October 29, 2024

Dealership Rating
Employee Rating

Always a warm welcome, fast and efficient service, and I have confidence in the work done. More

by cookiesmom
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Abby Silverleib, Nick Dryden

Oct 30, 2024

Silko Volkswagen responded

Thank you for your fantastic review! We're so glad to hear that you always feel welcomed and that our service is both fast and efficient here at Silko VW. It means a lot to us that you have confidence in the work we do. Appreciate you.

October 28, 2024

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Employee Rating

Everyone was friendly. Low pressure. Very easy to work with. Accommodating to our changing schedule More

by lorraine.lefever
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Clegg, Ray Teixeira

Oct 30, 2024

Silko Volkswagen responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team here at Silko VW. Our goal is to create a friendly and low-pressure environment, so it's great to know we met that for you. We appreciate your kind words and are glad we could accommodate your schedule. If you need anything else, just let us know! Enjoy your new ride! 🚗✨

October 28, 2024

Dealership Rating
Employee Rating

The folks and the service I get at Silko service keeps me coming back. I just wish that the surveys weren’t necessary. More

by devinestyler
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Sim, Nick Dryden

Oct 30, 2024

Silko Volkswagen responded

Thank you for your loyalty and for sharing your feedback! We're delighted to hear that our team and service keep you coming back. We understand your feelings about the surveys and appreciate your input. They help us continually improve and provide the best experience possible. If there’s anything else we can do for you, please let us know! Thank you for choosing Silko VW.

October 25, 2024

Dealership Rating
Employee Rating

Wonderful service! ! Jeff Richards was great getting me an appointment in a timely manner. My recall was completed and I was done in a quick turnaround. Silko Volkswagen More

by KKUBEL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2024

Silko Volkswagen responded

Thank you for your wonderful review! We're thrilled to hear that Jeff Richards provided you with timely assistance and that your recall was handled quickly. We take pride in offering the best service to our customers, and your feedback means a lot to us. We look forward to seeing you again at Silko Volkswagen!

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