Jeff McMahan

I honestly do not even know where to begin with this place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto mall to purchase a 2013 ford f150. I do not have the best of credit so I needed a co sign for the truck loan. My fiancé willingly co signed for the truck. Meanwhile halfway through signing all of the paper work I caught them in their first act that they had switched her to main buyer and myself to the co buyer. They said we could not undo what we had already started to sign and they’d just have to fix the paper work. They promised our paper work right away but we never recieved any paper work for months. Prior to recieving the paper work we had got a phone call saying we needed to pay the title transfer fee. Which was a complete lie as that is all handled the day of the closing. Fast forward to February 13 2025, my truck motor blew up on me. I took the truck to a local reputable dealership here in Erie pa. Come to find out prestige had withheld carfax info about the truck there is magically 1 whole page of information of work being done to the truck that is missing. Also come to find out they sold me the truck with a bad cylinder head to begin with. I did purchase their integrity silver extended warranty. They sent an adjuster and the adjuster agreed this problem needed to be fixed and covered. A couple of days go by and the shotty warranty company comes back stating one of the parts, that is completely internal and can’t be seen, isn’t on the warranty so they denied the claim. It is all part of the internally lubricated motor and should rightfully be covered. I have spoke with several warranty companies and ford dealerships and they ALL would have taken care of the issue no questions asked especially with the purchase of the extended warranty. Crooked dealership selling Jenky warranties. Prestige or their fake warranties do not stand by their word at all. This is prestige last chance to do what’s right befor legal action is taken. More

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made a deal, paid over phone, w good faith they would do all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, n all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, no one would work w us to remedy it. I had proof from email what we agreed upon and no manager would call us back after they would say they’d look into it and get back with us. Do not buy without things being done first. THEY JUST LIE OVER AND OVER, ALL OF THEM - sales guy and several managers. More

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This place has caused me nothing but problems and headaches! I would not recommend! Purchased a vehicle and the vehicle was taken back to their service dept 3x and the problem still wasn’t fixed. The headaches! I would not recommend! Purchased a vehicle and the vehicle was taken back to their service dept 3x and the problem still wasn’t fixed. Then I was told I would have to pay out of pocket for repairs that was already agreed to be fixed prior! Also they screen calls( Jeff, Spence) and will instruct employees (Emily) not to speak with customers regarding past promised repairs! Read their yelp reviews. Also they have a track record of lying on recorded lines. More

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Need to be zero. . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other m . I recently Visit Prestige Auto Mall and was thoroughly unimpressed with the service I received. The salesperson Jemar and manager Tyler and other manager seemed more interested in pushing me to agree to a number than in showing me the car underneath when we ask or addressing my concerns. When I asked to see the car's under, I was met with resistance and told that we have to agree with number in order for him to show us the car underneath when we asked. . The salesperson didn't even bother to accompany me on the test drive, which left me feeling ignored and unvalued. Prestige hit the worst cold sales and manager experience, Do Not go to dealership , I told the manager that we need to see the car underneath and he response was the only has 5 bay and I told him he could just had a jack and have one of his mechanic to lift the car up but oh course he want to run our credit first . I am so disappointed with this dealership. To make matters worse, the manager was rude and dismissive when I expressed my dissatisfaction. It's clear that this dealership prioritizes making a sale over providing good customer service. I would not recommend Prestige Auto Mall to anyone. There are plenty of other dealerships that will treat you with respect and honesty. Customer comes first … Now I see why they have bad reviews . Do not come here please .Do not waste your time time More

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I purchased a 2016 Lincoln MKZ from prestige auto mall on 6 - 22 - 24 . I was told that the car had a 6 month, 6k mile power train warranty . I had the car for 29 days and put less than 800 miles on it and t 6 - 22 - 24 . I was told that the car had a 6 month, 6k mile power train warranty . I had the car for 29 days and put less than 800 miles on it and the block cracked . I called the dealership that day, and they never returned my call, so I went there the following day, which was a Friday. They told me that they would send a tow truck to get the car on Monday. Monday rolled around and no tow truck showed up, and they didn't return my calls. So I went to the dealership again the following Friday, and it was the same thing, they told me that they would send a tow truck on Monday . This crap went on for 4 weeks in a row, tow truck promised , doesn't show up , no returns on my calls . Finally they told me that the warranty only covers internal lubricated parts, and doesn't cover cracked blocks or cylinder heads. I had to have the engine replaced at an independent garage and it cost me almost $ 5,600.00 after taxes. Since the car only ran for 29 days before the engine died the least they could have done was give me some of my money back . The fact that they left a 62 year old man with a heart condition hanging shows just what type of people they are . More

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Absolutely honest and transparent. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. More

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Patient accommodating and friendly. Jeff Scott and Peter were a pleasure to work with from my experience. Jeff Scott and Peter were a pleasure to work with from my experience. More

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I wouldn’t give them a star if I was required to. Purchased a car and two weeks later blew an engine they did nothing to help me out and sold me a crappy warranty that wouldn’t cover crap Purchased a car and two weeks later blew an engine they did nothing to help me out and sold me a crappy warranty that wouldn’t cover crap More

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Let me start by saying that my car buying experience at Prestige Auto Mall was made truly remarkable, thanks to the exceptional assistance of Jesse Bauer. From the moment I stepped foot into the dealership Prestige Auto Mall was made truly remarkable, thanks to the exceptional assistance of Jesse Bauer. From the moment I stepped foot into the dealership until the day I drove off in my new car, Jesse's professionalism, attentiveness, and overall greatness exceeded my expectations. Jesse not only helped me find the perfect car, but he also made sure I felt comfortable throughout the entire process. His friendly demeanor and genuine enthusiasm for helping customers were evident from our first interaction. He took the time to understand my needs and preferences, patiently addressing all my concerns and providing valuable insights. What impressed me the most about Jesse was his extensive knowledge of the vehicles available at Prestige Auto Mall. He guided me through the vast inventory, highlighting the features and specifications of each car we explored. His expertise helped me make an informed decision, ensuring that I found a vehicle that perfectly matched my requirements. Throughout the entire process, Jesse was incredibly transparent and honest. He provided me with all the necessary information about the cars I was interested in, including their history, maintenance records, and any potential concerns. I never felt rushed or pressured into making a purchase, as Jesse genuinely wanted me to be satisfied with my choice. When it came time to finalize the purchase, Jesse made the entire process smooth and effortless. He took care of all the paperwork, ensuring that everything was in order and that I understood each step along the way. His attention to detail and organizational skills made the transaction hassle-free and enjoyable. I cannot express enough gratitude for Jesse's exceptional customer service. He truly went above and beyond to make my car buying experience memorable. Thanks to his expertise and dedication, I am now the proud owner of a car that exceeds my expectations. If you are in search of a salesperson who will make your car buying experience comfortable, enjoyable, and stress-free, I wholeheartedly recommend Jesse Bauer at Prestige Auto Mall. He is a true professional who genuinely cares about his customers' satisfaction. Thank you, Jesse, for your outstanding assistance and for making my car buying experience truly great. You have earned my highest recommendation, and I will definitely be referring my friends and family to you in the future. More

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Not honest, once he got your money they don't know you, missing Parts, Don't buy a warranty from them, they tell you full coverage and is not the tag an additional warranty without asking you and rushing missing Parts, Don't buy a warranty from them, they tell you full coverage and is not the tag an additional warranty without asking you and rushing you to sign the papers. I rejected the additional Auto warranty and they are pocketing my refund. this is theft. I got my JEEP A MONTH AFTER I PAID FOR IT AND IS MISSING THE TRUNK HARD COVERm they won't give me another, whereas theJEEP ran me 23k Don't trust them More

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