Jeff McLawhorn

Communication was lacking. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. Booked online for repairs. Showed up on time as scheduled, to be told no one could look at until Monday (2 days). Fine. Monday 2 pm still nothing. I called twice, no answer. Emailed and got an AI (I hope) response from Sales. I replied asking about my truck to receive a phone call from a guy that didn't know why he was calling me. Extremely frustrating. Service didn't call me to tell me my truck was ready, they then dodged me completely and called an alternate and left a message with my husband that it was ready the following day. All the irritation stemmed from employees lack of communication and a xxxxxxxx AI email. All of that can be fixed. I won't recommend until I have a better experience. Money comes from people, you need clients. More

by jencopeland2013 Verified Customer Verified Customer

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Great experience! They found us the perfect truck at a very comfortable price. Totally transparent..no xx!! They found us the perfect truck at a very comfortable price. Totally transparent..no xx!! More

by NAVYDANIEL2 Verified Customer Verified Customer

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They were very professional! I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Car I had an issue with a “rattling noise” after I picked my jeep up. I went right back. The service technician offered to have someone ride with me. Carson came along and to my absolute embarrassment he noticed it was because my passenger visor was not clipped. He calmed my embarrassment and tells me it’s okay happens all the time. He was very kind about it as well. Even when I felt so embarrassed. More

by Brittany H Verified Customer Verified Customer

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Have worked with Jeff a few times. Great sales guy, not pushy or overbearing. He actually listens to what I’m looking for. Great sales guy, not pushy or overbearing. He actually listens to what I’m looking for. More

by naibc01 Verified Customer Verified Customer

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Best customer service ever! I had to return my lease due to going overseas. Everyone was very accommodating! I had to return my lease due to going overseas. Everyone was very accommodating! More

by m.fifer2009 Verified Customer Verified Customer

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Please write at least 15 words about this dealership. Everyone is nice & have been helpful. Everyone is nice & have been helpful. More

by Jtrotman Verified Customer Verified Customer

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Wonderful employees! The service department has worked me in on necessary repairs as I travel a lot. The service department has worked me in on necessary repairs as I travel a lot. More

by Ms2Kats Verified Customer Verified Customer

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Great experience buying my car from you and be helped by the people at the dealer the people at the dealer More

by guerragustavo496 Verified Customer Verified Customer

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Recently purchased my second vehicle with Southern. The Greenbrier VW location lacks professionalism and character. As far as my recent experience with Southern Churchland, it has been a bleeping heada The Greenbrier VW location lacks professionalism and character. As far as my recent experience with Southern Churchland, it has been a bleeping headache!!!! First service was a tire plug, all that was serviced was that one tire and it wasn’t pumped to the correct PSI, the remaining tire pressures were still reading low. ( I had to personally service my vehicle) Secondly, Scheduled service wasn’t able to be performed on Monday due to no loaner vehicle available ( I was told there was a loaner vehicle over the phone, scheduled a week and half prior) Was told loaner vehicle was at another location and would receive call when ready… it is now Three days later still no call! I’ve called and left messages, got the run around! Next I will contact Corporate More

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Found what I needed, easy to work with, & were thinking ahead to make it go smoothly. ahead to make it go smoothly. More

by JATROTMAN Verified Customer Verified Customer

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