Jeff Maciel

1 star is 1 more than Elk Grove Acura deserves. The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work ord The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work orders place false information as to the work completed. The service manager is a complete mess, refusing to do warranty work and recommending customers contact American Honda directly for help. I brought my vehicle in for warranty repairs and they barely touched the vehicle in the nearly 2 weeks they had the vehicle in the shop. I went to pick up the vehicle and the work order stated my vehicle was observed overnight. Come to find out, there is no one on site to perform this task. The service manager, Jeff M, asked who told me this was done. Sadly the work order/receipt is where I found the information. It makes me doubt anything was ever done that is printed on the final work order. One repair has already failed and the same problem has reappeared within a few weeks of getting my vehicle returned. Another example of the Elk Grove Acura Service dept failure is the suggestion by a service advisor Will, to shut off the brake function of the collision avoidance system, instead of attempting to repair the brakes locking up when the sensors see a ghost, when all there thhat is there is a light rain.​ Be wary if Elk Grove Acura is charging for repairs and not warranty work covered by American Honda. Hard to believe the customer service is so subpar at Elk Grove Acura. If you are looking to receive adequate service, this is not the place to go. Latest email from Jeff Maciel, service manager: Thank you for choosing us for your vehicle service needs. At this time, we regret to inform you that we're unable to continue assisting with your repairs. Given the nature of the issues, we believe you'd be better served by seeking support from another dealership or service provider that may be better equipped to meet your current needs. We appreciate your understanding and wish you the best moving forward. Thank you Jeff Maciel Elk Grove Acura Service & Parts Manager 916-405-2628 jmaciel@elkgroveacura.com More

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Dave was friendly and very efficient at his job. He’s a real pleasure to deal with He’s a real pleasure to deal with More

by tripletmama95 Verified Customer Verified Customer

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They always helpful and honest. Very informative. I love their attitude. They always test drive friendly. Very informative. I love their attitude. They always test drive friendly. More

by JOHNNIE.POWELL Verified Customer Verified Customer

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The staff here at Elk Grove Acura always make me feel like family every time I walk into the dealership. They are super friendly and always honest, which isn’t so common to find these days. The facilit like family every time I walk into the dealership. They are super friendly and always honest, which isn’t so common to find these days. The facility is always well maintained and very clean. The complimentary shuttle service is a huge plus as well. More

by Rene P. Verified Customer Verified Customer

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Clean and professional business environment. Fast service and reasonably priced. Employees are very friendly and helpful. Fast service and reasonably priced. Employees are very friendly and helpful. More

by ddamschen Verified Customer Verified Customer

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Service was amazing! Thanks Dave! Definitely will be back! Great store and great atmosphere! Thanks Thanks Dave! Definitely will be back! Great store and great atmosphere! Thanks More

by STEF_LEANNA Verified Customer Verified Customer

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Fast, friendly, efficient service! Always reliable and car is nice and clean. Knowledgeable staff and nice waiting area. Always reliable and car is nice and clean. Knowledgeable staff and nice waiting area. More

by pjmayo850 Verified Customer Verified Customer

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They have a great staff, they do fantastic work and the price is competitive. We’ve been having our cars serviced here for 20+ years. David is our service advisor and he is fantastic! He always knows wh price is competitive. We’ve been having our cars serviced here for 20+ years. David is our service advisor and he is fantastic! He always knows what’s going on with the cars and when they are being serviced, he keeps us well-informed. So many people no longer care about customer service, but this service department does! David provides exceptional customer service and knowledge when it comes to caring for our cars! More

by ferrifam4 Verified Customer Verified Customer

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A TEAM of Excellence Dear Mr. Ahern, General Manager: The Acura make of vehicles is outstanding comparatively and can be purchased/serviced anywhere in our region; howe Dear Mr. Ahern, General Manager: The Acura make of vehicles is outstanding comparatively and can be purchased/serviced anywhere in our region; however, we continue to give our business to Elk Grove Acura given the consistent outstanding customer service ALL AROUND for the past 11 years. We’d like to begin by thanking and acknowledging Chad Kurtz and David Broussau, the phenomenal service advisors and all of the brilliant service technicians behind the scenes for always providing us with first-class service. In 2006, we purchased our first MDX and I (Anne) remember feeling nervous when working with the service department without my husband present; however, in no time, that self-derived intimidation disappeared. A majority of the time, Mr. Kurtz or Mr. Broussau always welcome us at the service driveway asking how they may help. These gentlemen are very patient with us, given our limited proficiency in vehicle maintenance. Recently, we met a new service advisor (new to us), Jose Rosales, whom is just as helpful, knowledgeable and patient. Eric Jones and his team in the Parts Department are all competent, have given us great recommendations on accessories and we have enjoyed working with them as well. Two MDXs, one RDX and 11 years later with Elk Grove Acura, we received an email from Gloria Kang and late evening March 30th, we purchased our fourth vehicle, a 2017 RDX with only 11 miles – wow! Mrs. Kang is the most knowledgeable sales advisor we have met. Her Acura models history, advanced expertise and options proposed to us were absolutely impressive! Robert Eason, Mrs. Kang and Yusuf Stewart made this purchase another excellent experience. This was a great team to work with and we sincerely appreciate the long hours they spent with us. It should be mentioned that Mr. Stewart sold us our second Acura, an RDX years ago, when he was a sales advisor and that too was an outstanding experience. His first-rate service has continued in the Finance Department; he laid-out smart options for us that we could not refuse. Thank you, the folks mentioned above and the whole team at the Lasher Auto Group. We appreciate this team of experts, whom consistently portray a can-do attitude, are patient and very polite. We hope you share this with the Lasher brothers, as we want them to know how great Elk Grove Acura is in our community. We recommend they give Elk Grove Acura a pizza party. :-) Warmest Regards, James & Anne Nicholls More

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Best customer service elk grove Acura has always been a professional dealership. Doug Heibel has always provided us with professional service, as well as the other sales re elk grove Acura has always been a professional dealership. Doug Heibel has always provided us with professional service, as well as the other sales representatives for the past 9 years. One of the best dealerships in town. Thanks for the continued excellence. David Gonzales More

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