Frustrated with Misdiagnosis and Extra CostsReview:“My
wife and I had a frustrating experience with this Honda dealership. The battery light on our vehicle kept coming on and off while she was driving. We
wife and I had a frustrating experience with this Honda dealership. The battery light on our vehicle kept coming on and off while she was driving. We took it in, and they ran a diagnostic, saying they weren’t sure if it was the alternator but found oil leaking onto it. They claimed the alternator was fine but suggested the belt tensioner might be slipping, causing the issue. After spending $2,500 on repairs, I got the car back, and the battery light came on again—then went off. To test it, I had my wife turn on all accessories (seat heaters, AC on high), and the light came back on. When she turned everything off, it went off again—clearly a sign of a failing charging system, likely the alternator.
I’m upset Honda didn’t properly troubleshoot this the first time. We had to bring it back, costing another $1,000 to finally fix what should’ve been caught initially. Their ‘guess and check’ approach wasted my time and money—$3,500 total when it could’ve been less if they’d diagnosed the bad alternator from the start. The service was polite, but the technical expertise fell short. I expected better from Honda.”
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by Susan
Service Price Transparency
Mar 26, 2025 -
Space Coast Honda responded
Susan, I'm sorry to hear about the challenges you faced with your vehicle's diagnosis and repairs. We always do our best to save the alternator if possible but also need to address other concerns that we are faced with. If the oil leak was not resolved it would have affected the new alternator we would have installed. I do apologize if your service advisor did not thoroughly explain the possibilities of this happening. If you'd like to discuss this further or if there's anything else we can do to assist, please feel free to reach out. Thank you, John DeMasso - Service Director - 321-459-3344
Mar 26, 2025 -
Susan responded
Dear Service Manager,
I’m writing to let you know I’m not satisfied with the service I received when I brought my Honda in recently. I told your team the battery light was coming on, but your technicians misdiagnosed the problem because they didn’t troubleshoot it properly. If they had put an electrical load on the alternator and taken the time to test it like I asked, they would’ve seen the issue was the alternator—not the other stuff you upsold me on. Instead, they told me the alternator was fine, and I had to bring the car back to get it replaced after all. The problem here is that your team didn’t test the alternator when I specifically pointed out the battery light, and that’s why it was missed. I’m frustrated I had to deal with this twice when a proper test would’ve caught it the first time. I expect better from your shop.
Great customer service, friendly, clean waiting room and
restrooms. Love that my vehicle is washed and vac'd upon completion of service. Love the next service suggestions and costs so no surprises.
restrooms. Love that my vehicle is washed and vac'd upon completion of service. Love the next service suggestions and costs so no surprises.
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by amydixon1959
Service Price Transparency
Other Employees Tagged:
Lauren - Service Rep 5 stars. Did not have Jeff.
Mar 27, 2025 -
Space Coast Honda responded
We're delighted to hear you enjoyed the service experience at Space Coast Honda! It's great that our team could provide a clean and welcoming environment, along with helpful next service suggestions. We look forward to seeing you again for your future visits!
John DeMasso - Service Director
The gentlemen that greeted me when I pulled up and to
when I left FIVE STARS!!
when I left FIVE STARS!!
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by Jay A
Service Price Transparency
Mar 10, 2025 -
Space Coast Honda responded
Jay, We love hearing this—thank you for the five stars! The Space Coast Honda team will see you next time!
John DeMasso - Service Director
Excellent visit.
Quick service on a major task. Very knowledgeable service rep. Treated with respect and dignity.
Quick service on a major task. Very knowledgeable service rep. Treated with respect and dignity.
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by MountainMan
Service Price Transparency
Other Employees Tagged:
Andrew Gensler
Feb 28, 2025 -
Space Coast Honda responded
We're delighted to hear that your visit was excellent and efficient at Space Coast Honda! Our team takes pride in providing knowledgeable service with respect, so thank you for sharing this feedback.
John DeMasso - Service Director
Love.
My dealer. He goes out of his way to help. Always Takes care of my needs
My dealer. He goes out of his way to help. Always Takes care of my needs
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by ledora.tighe
Feb 14, 2025 -
Space Coast Honda responded
Thank you for the kind review! We're honored to have you as a Space Coast Honda customer and look forward to continuing to serve you in the future! Best, Chad Reed - Sales Manager - 321-459-3344 x121
The service is excellent.
It always is very efficient and courteous.. Gregory, who is my Associate with Honda is excellent and always helpful and with explanations, I highly
It always is very efficient and courteous.. Gregory, who is my Associate with Honda is excellent and always helpful and with explanations, I highly recommend Honda i& their service
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by rnearla1
Service Price Transparency
Feb 03, 2025 -
Space Coast Honda responded
Thank you for the glowing review! We're delighted to hear that Gregory and our Space Coast Honda team consistently provide excellent service. We appreciate your recommendation and look forward to serving you again!
John DeMasso - Service Director
Best service.
Engaging with the guest. Clean surfaces. Would recommend to all friends. Keep up the good work.
Engaging with the guest. Clean surfaces. Would recommend to all friends. Keep up the good work.
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by olivia_mcgrier
Service Price Transparency
Dec 23, 2024 -
Space Coast Honda responded
Thank you for the fantastic feedback! We're delighted to hear that our team at Space Coast Honda provided engaging service and a clean environment. We appreciate your recommendation and look forward to seeing you again! Safe travels!
John DeMasso - Service Director - 321-459-3344
Vehicle was bought at Space Coast in 2020.
Has always been taken back there for service.
They are the best!
Has always been taken back there for service.
They are the best!
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by Sbwbassman
Service Price Transparency
Nov 15, 2024 -
Space Coast Honda responded
Thank you for your continued trust in Space Coast Honda! We're delighted to hear that our service team has consistently met your expectations. We look forward to serving you again next time! Best, John DeMasso - Service Director - 321-459-3344
ALWAYS, honest, knowledgeable, friendly, wouldn’t take my
car anywhere else, even without notice they are the best!
car anywhere else, even without notice they are the best!
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by Car
Service Price Transparency
Other Employees Tagged:
Ahmad excellent
Sep 23, 2024 -
Space Coast Honda responded
Thank you for the glowing review! We're delighted to hear that our team at Space Coast Honda consistently provides honest and friendly service. We appreciate your loyalty and look forward to serving you again!
John DeMasso - Service Director - 321-459-3344
Brian was very helpful, and so was every one else.
Jake helped a lot and Jeff, and Brian showed me every feature of my car and went above and beyond to make sure I was happy with it. While Jake and Je
Jake helped a lot and Jeff, and Brian showed me every feature of my car and went above and beyond to make sure I was happy with it. While Jake and Jeff both helped me make sure the car was what I wanted with the payments I wanted. I couldn’t recommend this dealership enough for other customers. Especially with how kind and caring they were. They treat you like family and make sure you’re happy and knowledgeable on your purchase.
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by phoebecowett12
Aug 30, 2024 -
Space Coast Honda responded
Thank you for sharing your experience! We're delighted to hear that Brian, Jake, and Jeff made sure you felt like family at Space Coast Honda. Your recommendation means a lot to us—enjoy your new car!
Chad Reed - Sales Manager