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Jeff Huang
Jeff Huang at Honolulu GMC Cadillac
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Jeff Huang

Service Advisor

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.5
145 Reviews

Old fashion, raised by my grandparents. Taught to be straight forward and take people concern seriously. Their life can be effected by my judgement and recommendations. If you want someone to give you straight forward answer without sugarcoating it. I am the person you talk to.

Dealership Experience

7 yrs, 2 mos

Industry Experience

30 yrs, 5 mos

Specialties & Trainings

Getting things DONE.

4.5

145 Reviews

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145 Reviews of Jeff Huang

January 10, 2025

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Employee Rating

Appreciate the professionalism that was given. The staff was very welcoming and helped get my vehicle in and out in a timely manner. More

by KRAIG.ANDREWS
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us at Honolulu Buick GMC Cadillac! We're delighted to hear that our team provided professional and efficient service. We look forward to assisting you again in the future!

January 10, 2025

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Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family More

by Ranger2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr., Kalai Mukawa, Jeff Lee, Theresa Karas , Akira

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Jan 10, 2025

Honolulu GMC Cadillac responded

We're delighted to hear that our team at Honolulu Buick GMC Cadillac made your buying experience a memorable one for you and your family. Thank you for the kind words, and we hope you're enjoying your new vehicle!

Jan 11, 2025

Ranger2017 responded

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family!! Mahalo!!

December 31, 2024

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Employee Rating

Service was great except that the service department did not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am. More

by COMING
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Recommend Dealer
Yes
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Dec 31, 2024

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. We're glad to hear the service was great, but we apologize for any inconvenience caused by the delayed opening at Honolulu Buick GMC Cadillac. We'll look into this matter and ensure it doesn't happen again in the future!

December 27, 2024

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Employee Rating

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. More

by IMATEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa, Theresa Karas, Andrew Morey

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Dec 31, 2024

Honolulu GMC Cadillac responded

I regret to hear about the lack of communication and extended service time you've experienced. This is not the level of service we strive for, and I apologize for any frustration caused. Please reach out at your earliest convenience so we can address this situation promptly. Thank you, Justen Chilcoat - General Manager

November 27, 2024

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Employee Rating

Service took longer than I anticipated. Cost of changing battery in key gob seemed ratger excessive. More

by MARTYANDELSIE
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Recommend Dealer
Yes
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Nov 29, 2024

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 23, 2024

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Employee Rating

Kathryn was friendly and very patient. She's very knowledgeable of the vehicle features as well as the available incentives for each vehicle. More

by ENRIQUE.EE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr. , Kathryn Benson-Keehn

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Nov 25, 2024

Honolulu GMC Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Kathryn provided friendly and knowledgeable service at Honolulu Buick GMC Cadillac. We appreciate your feedback and hope you're enjoying the new ride!

November 14, 2024

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Service was excellent and staff was good . They were open on Saturday so that's a 👍 More

by gmanuwa
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Recommend Dealer
Yes
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Nov 15, 2024

Honolulu GMC Cadillac responded

Thank you for stopping by to leave Honolulu Buick GMC Cadillac a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

November 08, 2024

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Employee Rating

Great customer service and good quality product management. Great refreshments available for customers. Love the place More

by jennifer.mayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Honolulu GMC Cadillac responded

Thank you for your review, Jennifer. We appreciate your business here at Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 05, 2024

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Employee Rating

The issue with my car has not been resolved despite $1,100.. Please schedule me for additional analysis. More

by RALPHFOULGER
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juanita Ocampo

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Nov 06, 2024

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 29, 2024

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Employee Rating

Service department did a Outstanding job and went above and beyond my expectations. Virgi the service dept. driver also went above and beyond doing a OUTSTANDING JOB !!!!! More

by HAWAII KAI BARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Honolulu GMC Cadillac responded

Barry, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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