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Jeff Huang
Jeff Huang at Honolulu GMC Cadillac
Refer Me

Jeff Huang

Service Advisor

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.3
160 Reviews

Old fashion, raised by my grandparents. Taught to be straight forward and take people concern seriously. Their life can be effected by my judgement and recommendations. If you want someone to give you straight forward answer without sugarcoating it. I am the person you talk to.

Dealership Experience

7 yrs, 5 mos

Industry Experience

30 yrs, 8 mos

Specialties & Trainings

Getting things DONE.

4.3

160 Reviews

Write a Review

160 Reviews of Jeff Huang

April 13, 2025

Dealership Rating
Employee Rating

Great in person service; terrible phone answering and NO call back after 4 days of attempts More

by HOKU1980
Recommend Dealer
Yes

Other Employees Tagged: Sarah from Arkansas is the only one I dealt with; she was Top Notch!

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Apr 13, 2025

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 06, 2025

Dealership Rating
Employee Rating

Pros. Super friendly. Great coffee nice waiting room and bathroom. Inconsistent communications. Innacurate estimates of time required. Overall I’d return f More

by ROBERTNOBLEARCHITECT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny was very nice. Good experience for me. Ladies who answered phones…very nice. Good representative of the business.

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Apr 06, 2025

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 30, 2025

Dealership Rating
Employee Rating

Horrible service , horrible service, horrible service, horrible service, horrible service, Class action report. Can’t believe people spend that much money for a poor service center More

by kinimaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 01, 2025

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 14, 2025

Dealership Rating
Employee Rating

I would only take my Cadillac here! 10/10 trust them. Thank you for the great service! More

by JENNIFERTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Honolulu GMC Cadillac responded

We're delighted to hear that your routine maintenance experience was smooth and easy at Honolulu Buick GMC Cadillac. Thank you for recommending us, and we look forward to assisting you again in the future!

March 02, 2025

Dealership Rating
Employee Rating

Very accommodating and helpful, communication was excellent and they keep me updated as it progressed. More

by Ranger2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr., Kalai Mukawa, Jeff Lee, Theresa Karas, Jenn Turner, Dante Jovenal, Nick Nakama, Andrew Morey , Service Department

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Mar 03, 2025

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 02, 2025

Dealership Rating
Employee Rating

They never returned our calls for an open service ticket for over a month. It was very frustrating trying to get an appointment. We’ve owned a Buick/Cadillac for over 60 years. You might’ve just lost your More

by TESSIE.AMERIO
Service Time
Service Communication
Recommend Dealer
No
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Mar 06, 2025

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 18, 2025

Dealership Rating
Employee Rating

I really appreciated the help I got getting the recall on my GMC Yucons airbags done in a quick timely manner. Just as they promised. More

by Codyp220
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Female that checked my vehicle in promised to get my vehicle done in no more than 2 hrs.

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Feb 18, 2025

Honolulu GMC Cadillac responded

Thank you, Cody! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 16, 2025

Dealership Rating
Employee Rating

Great customer service by Johnny Henson. The other two service representatives need customer service training for letting customers standing for 5 minutes or more and not saying anything. More

by FVDURANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 17, 2025

Honolulu GMC Cadillac responded

Thank you for the honest review for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 15, 2025

Dealership Rating
Employee Rating

Took to long for a simple recall. Took 3 hrs. Poor communication.unsatisfactory. This place sucks. More

by buttermochi65
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 20, 2025

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 04, 2025

Dealership Rating
Employee Rating

Awesome job. Did not get the color we asked for. We settled for what was available. Other than that, all good. More

by LINAMATAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 05, 2025

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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