Jeff DuVall
Jeff DuVall at Interstate Ford
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Jeff DuVall

Service Manager

Interstate Ford

120 Laura Court
DACONO, CO 80514

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4.8
187 Reviews

Industry Experience

12 yrs

4.8

187 Reviews

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187 Reviews of Jeff DuVall

October 09, 2024

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Employee Rating

I’m extremely dissatisfied with the service at Interstate Ford. I picked up my truck two weeks after dropping it off, only to be told the issues were resolved, but I’m still experiencing the same problems. T More

by adis-culesker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Velasquez, Art Flores

Oct 09, 2024

Interstate Ford responded

Your truck is a lifted truck with oversized tires. The vibration we felt was caused by tires which the company who lifted the truck paid for. The tires were rubbing due to the lift kit, and we trimmed them for you also. You hopped a curb and turned the wheels when you left to make sure it was good. Your vehicle is not going to drive like a normal F150 like I explained to you. When dealing with the aftermarket lift kits and tires it does take extra time to get these issues resolved because we are not going through the manufacture but through the company who installed these items. (I explained all this to you). I offered to bring the vehicle back in and have a technician test drive the vehicle with you. The vehicle is modified and will never drive like a normal F150. Yes, you can take the vehicle to other dealerships to get fixed, if they are choosing not to deal with the company who lifted the vehicle that is their decision to make, and I can't change that there are other dealership who sale them and fix them. Your vehicle will ride and drive like a lifted truck which is what you purchased.

Oct 09, 2024

Interstate Ford responded

I never said that there was nothing wrong, we did find an issue and resolved it with the company that lifted the truck. I don't know if there is anything wrong as of right now when the vehicle left it was fine and the issues we found were resolved. I am just saying it will not drive like a normal truck and somethings maybe considered normal due to the lift and oversized tires.

Oct 09, 2024

adis-culesker responded

If the truck was driving as it’s supposed to, you wouldn’t have had to modify it further or replace the tires. Your response only confirms my concern that you’re frustrated with the issue, and perhaps a bit more effort could be put into resolving it. This experience is exactly why I wouldn’t recommend anyone buy a lifted truck from your dealership.

Oct 09, 2024

adis-culesker responded

If the truck was driving as it’s supposed to, you wouldn’t have had to modify it further or replace the tires. Your response only confirms my concern that you’re frustrated with the issue, and perhaps a bit more effort could be put into resolving it. This experience is exactly why I wouldn’t recommend anyone buy a lifted truck from your dealership.

Oct 09, 2024

adis-culesker responded

The issue was not resolved. The same issue still exists and thus the frustration. The truck was also clean when I dropped it off with you and filthy when I picked it up.

October 04, 2024

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Aaron Baca and the service team went above and beyond to ensure I left satisfied. Will 100 percent be buying my next vehicle from them! More

by bloodwalker1892
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Ververs , Aaron Baca

Oct 05, 2024

Interstate Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

October 01, 2024

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We recently had our Bronco in for service. We worked with Jenna Varela. She is always helpful to make sure the work is done on time. The techs do a great job as well! More

by Cher
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2024

Interstate Ford responded

Cher, it's great to hear that Jenna was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Interstate Ford! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

October 01, 2024

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They went above and beyond for me. Thank you so much for everything! Very happy customer! More

by bloodwalker1892
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Ververs , Aaron Baca

Oct 01, 2024

Interstate Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Interstate Ford, we look forward to having you as a valued customer for many years to come! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

August 14, 2024

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The greatest experience I’ve had at a dealership, Ryan and Michael were personable, kind, very prompt and all around amazing to work with! You guys made it happen for me in a whiplash! Finally got the Br More

by azariashawnte
Sales Price Transparency
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Recommend Dealer
Yes
Aug 14, 2024

Interstate Ford responded

We are so glad that we had the opportunity to work with you, and that Ryan and Michael could make this a top-notch experience. We look forward to continuing to serve you in the future! Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com

August 01, 2024

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I recommend interstate ford to all my friends, everyone is so helpful and nice. the only place i take my vehicle More

by JCOOK50
Service Price Transparency
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Recommend Dealer
Yes
Aug 02, 2024

Interstate Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our team, and we look forward to working with you again. Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

July 15, 2024

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I just want to say thanks to Jeff DuVall, Gavin Saint George, and John Cook. I believe actions speak louder than words, and their actions have demonstrated to me that they care about their customers. It More

by 04lbwkew
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Cook , Gavin Saint George

Jul 15, 2024

Interstate Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Interstate Ford. Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

June 07, 2024

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I always get the best service and customer service at Interstate Ford. I always tell people I know to use this dealership. More

by JCOOK50
Service Price Transparency
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Recommend Dealer
Yes
Jun 07, 2024

Interstate Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Interstate Ford! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

May 19, 2024

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Very knowledgeable sales people, the service department is great, and I have had very good experiences at this dealership. I have now purchased two vehicles from them and they have taken very good care of More

by rampopp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2024

Interstate Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com

April 24, 2024

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They are very friendly and efficient. Jenna was great. Kept me well informed of the progress. More

by robobuff
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Robison

Apr 24, 2024

Interstate Ford responded

Thank you for taking the time to share your thoughts on working with Jenna and our team. We're glad to hear we delivered such a great experience! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com

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