Jeff Dougherty | Page 2

Rock County Honda responded

Hi DISARGENT, Thank you for the kind words. At Rock County Honda, we will always go above and beyond for you! Thanks for the amazing review!

Rock County Honda responded

Hi BHD, Glad we could make the car buying experience easy for you. At Rock County Honda, we strive to make buying a car as smooth as possible. Thanks for the amazing review.

Rock County Honda responded

Hi BEAM2K14, Happy to hear that we could make the experience exceptional! At Rock County Honda, we take the stress and confusion out of the car buying process. We take pride in providing an honest and informative sales experience. Thank you for the amazing review!

Rock County Honda responded

Hi KAREN5174, So glad to hear that we could accommodate all your needs. At Rock County Honda, we will always take care of you no matter how short the notice may be. Thanks for the amazing review! Enjoy the new car!

Rock County Honda responded

Hi RIM_1300, At Rock County Honda, we never use pressure to sell our cars like other dealers, instead we work with you to find the perfect car with your wants and needs. Enjoy the new car! 💖

Rock County Honda responded

Hi BRBMOLITOR, At Rock County Honda, we strive to make every experience an experience worth remembering. Happy to hear we could go the extra mile for you. Enjoy the new vehicle! :)

Rock County Honda responded

Hi OUI_ITSME, Glad we could make the car buying experience smooth, stress-free, and low pressure for you. At Rock County Honda, our sales team will always take care of you and answer any questions you may have. Enjoy the new vehicle! :)

Rock County Honda responded

Hi Dave, At Rock County Honda, we will always take care of you! We pride ourselves in providing fast and efficient services to you. Thanks for the great review. :)

Rock County Honda responded

Hi Gail, Thanks for the great review! Glad you love your new car! Looking forward to future visits. :)

Rock County Honda responded

Hello DBQGUTT!! We appreciate all feedback but we also understand everyone has their own perspective on things. As you point out, I had a one-of-a-kind used car and it was priced under market value. When you came over to make a deal, I took a few hundred more off to make the deal work for you. As you left, you questioned my integrity loud enough for all to hear and after you left, several customers acknowledged how well I handled the situation. As I'm sure you recall, the certified check from your bank hit a snag at Fedex, so on Christmas eve I personally left a busy showroom and drove to Fedex to track down the package so you didn't have to. Fedex stopped what they were doing to track down the package so you didn't have to go home without your car, and make another trip back to see us. I feel like we went above and beyond to make this work for you, but again, I understand we all have our perspectives. I apologize for the car not being washed but with how busy we were on Christmas eve, and then me having to spend 45 minutes running to Fedex, it got lost in the shuffle and I'm sorry for that. As for showing you features on the car, when you initially looked at it you weren't even comfortable with my sales person pulling the car over for you to drive...so he assumed that you weren't going to be comfortable with him sitting in there next to you to show the features. I'm sorry you have this perspective on the whole transaction but after our interactions I'm not surprised by our 1 star rating at all. Read through our numerous positive reviews on Dealer Rater and you will see this feedback is not the norm. Please reach out to me personally if you have any other questions, comments or concerns!! I hope you're enjoying your new-to-you Honda!! Tim Thompson Sales Manager