Jeff Defonseka | Page 6

Bridgewater BMW has been my service provider for the last 3 years. I trust Jeff Defonseka and his service team to service all of my vehicles needs. They always schedule my repairs and service when it’s most 3 years. I trust Jeff Defonseka and his service team to service all of my vehicles needs. They always schedule my repairs and service when it’s most convenient for me. They send me a video of the services preformed every time and provide clear explanations of the services that they are performing. The polite, honest, clean and timeliness is the reason I continue to uses this dealership. I have only had positive interactions every time I have taken my car in. Bryan 640 M Sport Grand Coupe More

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Stay away from this dealership. Darrel and, Jeff the service manager, are unprofessional. My daughter took her BMW to the dealership for some basic work. Here's the scam at this dealership ; they will service manager, are unprofessional. My daughter took her BMW to the dealership for some basic work. Here's the scam at this dealership ; they will refuse to do something unless you agree to other unnecessary service. Example: they refused to rotate the tires on the car unless a $300 alignment was done. This after being told the alignment was fine. I guess business is off with the pandemic but Darrel and Jeff are blatantly offensive. I hope they can learn to not disrespect young women. More

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It was easy to make my appointment. Nick ensured all my requests and warranty was performed. Great car wash and car was ready on time. requests and warranty was performed. Great car wash and car was ready on time. More

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The team here was super helpful and professional as I got my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. More

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I've been a customer here for 5 years. Had a 2014 328xi, a 2015 335xi, and now a2018 m550i. Came in for my regular scheduled maintenance oil change. The service advisor told me they couldn't do it because t a 2015 335xi, and now a2018 m550i. Came in for my regular scheduled maintenance oil change. The service advisor told me they couldn't do it because the trip computer said it wasnt due. Mind you, 5000 miles ago I paid for a oil change at this dealership to have my prevententive maintenance oil change done. They denied my oil change because the tech has reset scheduled maintenance light on the trip computer. Now Im stuck paying for two oil change ($200 ea)!!!! Nobody tried to apologized or try to fix the mistake. BMW of Bridgewater will never service my BMWs EVER again. More

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Poor service. Lazy Extremely rude customer service. They didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right didn’t want to honor my warranty. Managers are the worst. Don’t go there! Not right More

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Great people who really helped me in a tough situation! Alex was so patient, understanding, and really worked to get me at the price and car I wanted. You could tell he was very genuine and not just tryin Alex was so patient, understanding, and really worked to get me at the price and car I wanted. You could tell he was very genuine and not just trying to sell me a car. He fought to create a situation that worked for me, go see him at BMW! Also, the service manager Jeff, really helped me out as well in getting my car fixed with an unfortunate situation. Check them out!!! More

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Always very professional and attentive to my automotive issues. Service is generally very quick. Parts not available were immediately ordered and often the repair was completed on the same day. issues. Service is generally very quick. Parts not available were immediately ordered and often the repair was completed on the same day. More

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The dealership has always went above . Always explain the work that there doing I always get my car back clean you have a good grew work that there doing I always get my car back clean you have a good grew More

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To start off, like most people, I dislike going to dealerships. To me, it is equivalent to going to a dentist (an uncomfortable experience from beginning to end). When I brought my I3 to Bridgewater f dealerships. To me, it is equivalent to going to a dentist (an uncomfortable experience from beginning to end). When I brought my I3 to Bridgewater for a check on tires and alignment, I was expecting the worst, until I spoke with Jeff. Jeff Defonseka, (Service Manager), eased my worries and truly changed my opinion on dealerships. He truly cared about my concerns and calmly explained every single detail. He even took me to the back to show me exactly what was wrong with the car. He makes the dealership great and the experience even greater. Thank you for everything, Jeff. My family thanks you. More

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