Jeff Cullingford | Page 11

As most of us know, buying a car can be pretty stressful…. However, this was quite honestly the smoothest experience I’ve ever had. We reserved a vehicle in December since I wanted a couple of op stressful…. However, this was quite honestly the smoothest experience I’ve ever had. We reserved a vehicle in December since I wanted a couple of options that were not available on anything in stock. We had expectations that we wouldn’t see a matching vehicle planned to be built by Lexus for at least a couple of months or more at the earliest. Jesse was very professional, forthcoming with all information and honest about the process. To my surprise, Jesse called to let me know they found one with just a couple weeks later! It was early enough in the process to be able to add or remove some options before the build process, so we made our choices. Little did I know that by end of January, my vehicle would be built, shipped and arrived at the dealership! Neither Jesse nor Jeff (financing) was pushy or tried to get us to add packages we weren’t interested in - just needed to make us aware of all options available. When we came in to sign paperwork and pick up my new RX350, there was no stress, no haggling, no crazy negotiations to deal with. It was smooth and not at all stressful. We were not rushed in and out, Jesse took the time to make sure we understood everything that we may need to know about the bells and whistles on the vehicle…. And made sure we had all of our questions answered before heading out with our purchase :) I would absolutely purchase from Northside Lexus again without question or concern. They are top notch! Highly recommend! More

by KDolfi Verified Customer Verified Customer

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Everyone at North Side Lexus is always so knowledgeable, helpful and friendly. They really make me feel valued. helpful and friendly. They really make me feel valued. More

by nelliebelle301 Verified Customer Verified Customer

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The place is very nice and clean, people are very professional, it is excellent shopping experience! professional, it is excellent shopping experience! More

by Li Verified Customer Verified Customer

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This dealership is like my home. Very welcoming and knowledgeable. I have been buying my cars from Northside Lexus for since 2016 and have bee very pleased. Very welcoming and knowledgeable. I have been buying my cars from Northside Lexus for since 2016 and have bee very pleased. More

by ccooper99 Verified Customer Verified Customer

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We’ve purchased 3 vehicles from Ashley and she has never ever disappointed. Professional, kind and very knowledgeable in all aspects. She had to take care of some other business on the day we bought a vehic ever disappointed. Professional, kind and very knowledgeable in all aspects. She had to take care of some other business on the day we bought a vehicle and she still made sure to keep in touch with us and answer all the questions we had. I highly recommend! More

by YL Verified Customer Verified Customer

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The staff are attentive, knowledgeable, trustworthy, and professional. I have used the Service Department for the past four years and have experienced very good service every time they worked on my car. It professional. I have used the Service Department for the past four years and have experienced very good service every time they worked on my car. It made sense to purchase my new car from this dealership. More

by K. Cherie Jones Verified Customer Verified Customer

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Most sophisticated car dealership I’ve ever been to, from start to finish, the customer service was incredible. Even after I’ve bought my car, they answer all my questions within minutes and always help me o start to finish, the customer service was incredible. Even after I’ve bought my car, they answer all my questions within minutes and always help me out. More

by Nicolas Engel Verified Customer Verified Customer

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I was extremely dissatisfied with the service I received at Northside Lexus when I purchased my 2019 Land Rover Discovery! What I have to write will go well over the 15 word Minimum so I will forward my co at Northside Lexus when I purchased my 2019 Land Rover Discovery! What I have to write will go well over the 15 word Minimum so I will forward my complaint to corporate. More

by sherryl0 Verified Customer Verified Customer

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'The personnel were very courteous and helpful. The dealership was very clean, and pleasing to the eye. After reviewing my needs and desires, Donnie brought a 2023 Lexus for review and a test dri The dealership was very clean, and pleasing to the eye. After reviewing my needs and desires, Donnie brought a 2023 Lexus for review and a test drive. We purchased the car that afternoon with our questions answered and the car we were looking for when we visited the dealership. More

by TECCLC Verified Customer Verified Customer

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I very much appreciate working with Nathan Makrakis as I purchased my new GX. He was very very prompt in reaching out to me, responding to my emails, texts, and voice messages. He carefully explained situat purchased my new GX. He was very very prompt in reaching out to me, responding to my emails, texts, and voice messages. He carefully explained situations, carefully and completely answered my questions, worked to make a solid connection with me, asked his manager various questions to make sure he was giving me the proper information, etc. Nathan did not do a "hard sales press" on me and I very much appreciate that. He seems to be a good man, doing the best job he can for both his employer and his customer. I was very impressed with how he responded to me and worked with me. I believe that if/when I have concerns or questions or need help, Nathan will do what he can on my behalf. I have always appreciated the primary focus of Lexus on customer satisfaction and Nathan's work with me reflects well on himself and on Lexus. I am very glad to have worked with him. More

by K. Cherie Jones Verified Customer Verified Customer

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