Jeff Batta

Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there before this little gem sold. When we finally arrived for a test drive, Daughter made mention of a warning light and Mark, thankfully, waived off her absurd female concerns and assured her it would be fine. So we purchased the car, because BNI members take an oath to deal honestly and fairly. We go through the paperwork with the business manager, very exciting. We also note the warning light and again we are assured these silly concerns would all be taken care of, then, we go to take delivery. Daughter drives off the lot and a mile in the same waring light came back on?!? Shocked I was, as I was assured by two honest, competent professionals that this minor thing would be addressed, clearly, it was not, and then... It turns out Mark never sent the paperwork to my insurance company so Daughter was driving an unregistered and uninsured vehicle, so I had to park her and get a rental. Now, Mark will tell you he sent it twice by fax and three times by email, maybe. I will say I have had multiple dealers send info to my agent and never once has one been missed until this one. I called, texted and emailed Mark and all his management on this issues and I was surprised when not one have the intestinal fortitude to return my call. Mark did have a very valid excuse he "usually doesn't deal with insurance". Fine, we get that taken care of, and then... Inspection time. So this wasn't exactly what we expected. Much to my chagrin, the car failed inspection. Shocked, I called the dealer and I was dismayed when no one answered or called me back. The service manager said "This car should have never left the lot" There was water in the taillight and a new assembly would need to be ordered. Now after being uninsured and unregistered, we now have no sticker, and the dealer refused to provide a loaner. Oh, still haven't seen nor heard from Mark. Fine, more money out of my pocket. So we schedule the repair that was supposed to have been done before we picked up the car as well as the taillight and sticker, and then... We walk into the service department, after both having to take time out of work, at out appointed time, and sonofagun, they don't have the taillight or the sensor for the other part but "they'll try". Eventually, AMD got a call and the service department told her they could get the sticker done but "she can't say the warning light was on during the test drive". Fine, whatever, get the sticker. Anyway, we brought it back Monday for the sensor, yea turns out there was another electrical issue, they would need to keep it another day. As of now, the car has been driven home from the dealer and no more lights have come on but Daughter is away for work so the car hasn't moved since we brought it home. Marlboro Nissan = 0 stars would not recommend Please tell your friends More

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Great experience My salesmen Gregg was very helpful from the first call to the end of the sale. He was very knowledgeable about everything I asked and understood my si My salesmen Gregg was very helpful from the first call to the end of the sale. He was very knowledgeable about everything I asked and understood my situation and still made something work for me. The other few gentleman that I dealt with were also very nice and helpful. More

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Top notch experience! If you are looking for excellent staff, upfront pricing, a knowledgeable sales rep, quick financing, and a service department that is responsive and k If you are looking for excellent staff, upfront pricing, a knowledgeable sales rep, quick financing, and a service department that is responsive and knowledgeable, look no further. I just purchased my second Nissan Rogue from Marlborough Nissan. I have checked out their competition, but keep coming back to both the sales and the service department (even though there is another dealership that is much closer to both my home and my work). They can't be beat. They stand behind their products and their service. You won't be disappointed. More

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Was 2nd Customer of Marlboro Nissan in 1996. After having had a bit of a misunderstanding with the Honda dealer on Rte. 9, I decided to pull into what was essentially a brand new dealership not f After having had a bit of a misunderstanding with the Honda dealer on Rte. 9, I decided to pull into what was essentially a brand new dealership not five minutes from my house. I liked the way I was treated right off the bat; met Mark Woodbury who was doing double duyt as painter and salesperson when I came in that afternoon. After all was said and done, I ended up buying 8 or so cars over 18 years; give or take. To make a this quick, they had the right car, a better car (Altima instead of Civic,) lower payments, and free excise tax for the life of the lease. Had a few niggles as to what the car I was presented with in the brochure and what actually arrived; turns out I had gotten a 1997.5 Altima GLE which was essentially a decontented 1997 w/out auto climate control or CD player. While there wasn't anything that could be done about the auto climate control, I was shown the 10 changer CD unit in the trunk, added as no extra charge with no word from me. As they were a brand new dealership, there were some teething problems, but all was worked out well, and everyone got a "10" on the survey. Since that 1st Altima in 1996, have had a 2 Maxima's, a Quest, another Altima, an early 2007 Versa, a 2012 Sentra in Traffic Court Red and finally (for now) a 2015 Nissan Note (if you ask me it was a big mistake to call it a Versa Note, as there seem to be some preconceived quality issues with the Versa. Why not just call it a Nissan Note and 'B' done with it. One less hurdle. Actually, when you look at the specs, it's 300 pounds lighter, the CVT has been massaged, and the whole thing rides and handles completely differently. I have become great friends with the owner Jeff Batta, and he had bent over backwards to make happen what I need happen. Naturally couldn't go without mentioning my great aide de camp Mr. Jim McCall, Sven, Mark Stoller, the one, the great, the Penn to Rich's Teller the Great Daniel Hedin. Everyone is a great team and wonderful to work with. Dumalick doesn't look a day over the age of 22.5 when I first met him. Naturally, none of this would be possible without the great team and great abilities shown by their fearless leader Jeff Batta. Chris Hall is my go to guy in service, but even when he's out or on vacation, I', still treated like a prodigal son who drove a Datsun, then decided. I know, Datsun shows my age, but you guys are awesome, and thank you all so very much for making the past 18 years a true pleasure. I've done it all, service, bought car, parts, scheduled service, enjoyed massage chairs and donuts. Even the repair bills weren't awful. More

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The Best - Exceptional Customer Service Around The entire Team from Prep to Sales to Finance to Mgmt are straight up honest, very professional, and great to work with. We have leased Nissan's for The entire Team from Prep to Sales to Finance to Mgmt are straight up honest, very professional, and great to work with. We have leased Nissan's for over 20 years...hands down this was the best seamless lease experience we've ever had. We will highly recommend this dealership. Great inventory selection...or they'll find you what you want...The Sales Manager will even take and personally answer calls and questions. Very courteous and personalized service provided! A very satisfied NH buyer. More

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Marlboro Nissan Experience I would recommend Brian Rogers to all customers. He is an intelligent salesman who knows his products and takes time to LISTEN to the client's needs. I would recommend Brian Rogers to all customers. He is an intelligent salesman who knows his products and takes time to LISTEN to the client's needs. His professionalism and good nature d approach is not something I could say I have experienced at other dealerships in the past. I appreciate all your help Brian and making the process an enjoyable one! More

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Great Experiennce during buying a new Rogue Worked with Mark, Brian from sales and Mike from finance. Great team to work with. Excellent customer service. Recommend to anyone who wants to get a Worked with Mark, Brian from sales and Mike from finance. Great team to work with. Excellent customer service. Recommend to anyone who wants to get a Nissan in the area. More

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