Jeff Arthur
Jeff Arthur at Lakeland Volkswagen

Jeff Arthur

General Sales Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

Contact Me
4.3
136 Reviews

Dealership Experience

13 yrs, 9 mos

Industry Experience

30 yrs, 5 mos

Languages Spoken

English English

4.3

136 Reviews

Write a Review

136 Reviews of Jeff Arthur

September 30, 2025

Dealership Rating
Employee Rating

Sells faulty cars, says they fix them but they just destroy your vehicle while it’s being repaired! Got my BRAND NEW Atlas back from them filthy, moldy and with over 30 chips of paint all down the driv More

by kristinvann22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jared Diveley

Sep 30, 2025

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 19, 2025

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Employee Rating

Always upfront. Easy to deal with and keep me updated frequently. Friendly staff, good amenities. More

by vwghia1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle, Michelle Barnett

Sep 20, 2025

Lakeland Volkswagen responded

Thank you for your kind words! We are glad to hear our team at Lakeland Volkswagen keeps you informed and makes the process easy. It is great to know you enjoy our friendly staff and amenities, and we look forward to seeing you again.

September 08, 2025

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Employee Rating

Good(could be better) sales department, poor service department. Easy problem(bad key flob one day after buying the car and under warranty) turn into unnecessary paperwork. More

by Erm
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry Riddle, Codi McDowell

Sep 11, 2025

Lakeland Volkswagen responded

Hi, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with your key fob and the service process. We want to better understand what happened and see how we can improve your experience. Please reach out to our Service Manager, Jared Diveley, at jared@lakelandvw.com so we can assist you directly.

September 01, 2025

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Employee Rating

Codi and Lakeland VW have been great. Larry sneaking add on in that were not in the original out the door numbers was not, and his explanations were not satisfactory More

by Audra0729
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Sep 02, 2025

Lakeland Volkswagen responded

Thank you for your feedback. We’re glad Codi and the team at Lakeland Volkswagen were able to assist you. We apologize for any confusion regarding the additional charges and the explanations provided. Please reach out to our General Manager, Jared Diveley, at jared@lakelandvw.com so we can address your concerns and ensure everything is clarified to your satisfaction.

September 01, 2025

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I had a standard VW recall and it was handled swiftly! The service staff at Lakeland VW are top notch. More

by Dan T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Lakeland Volkswagen responded

Thank you Dan! We’re glad to hear your recall was handled quickly and that our service team at Lakeland Volkswagen provided top-notch care. We appreciate your feedback and look forward to serving you again.

August 26, 2025

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Friendly and helpful staff. Nice atmosphere for customers. Haven’t had any issues with my new car but the shop did an excellent job on my last vehicle and in a timely manner. More

by alice_diveley
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Lakeland Volkswagen responded

Thank you, Alice! We’re happy to hear our team made you feel welcome and that both your past service experience and your new car have been going so well. We appreciate your kind words and look forward to being here for you whenever you need us!

August 17, 2025

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Great quick professional service good accommodations. Take the shuttle in the new buzz you won’t regret it More

by HBXL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Lakeland Volkswagen responded

We’re happy to hear you had a great experience with our fast and professional service! Glad you enjoyed the shuttle in the new Buzz at Lakeland Volkswagen.

July 30, 2025

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Employee Rating

Danny and Dominic and the managers were great … they went beyond expectations … while Tristan was a deception … he ignored us Hispanic that were in the show room for more than 15 minutes and choose q white f More

by estrelli_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2025

Lakeland Volkswagen responded

Thank you for sharing your experience. We're so glad to hear that Danny, Dominic, and the management team provided you with such great service and went above and beyond. We truly appreciate your business and your trust in purchasing not just one, but two vehicles with us. Your feedback is important, and we’ll be sure to share it with the team to ensure every guest feels equally welcomed and valued.

June 24, 2025

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Employee Rating

I took my car to replace water pump I was charged 2,300 super expensive plus I got the car back super dirty inside and outside with mud everywhere More

by miguelrivera7746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 02, 2025

Lakeland Volkswagen responded

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Jul 01, 2025

Lakeland Volkswagen responded

Hello Miguel, thank you for sharing your experience. We’re sorry to hear about the condition of your car after service and the charges you mentioned. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and work toward a solution.

June 20, 2025

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Employee Rating

Larry, Danny and Jeffery were all helpful in the car buying process. Thank you for all you've done to help me thru the process and look forward to doing business in the future. Mark Phillip Wall More

by Gesus@33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper

Jun 21, 2025

Lakeland Volkswagen responded

Hi Mark, thank you for the thoughtful feedback! We're glad Larry, Danny, and Jeffery were all helpful throughout your car buying process. We appreciate your kind words and look forward to working with you again in the future.

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