Jeff Arthur

The curtesy is great and is clean but the service I did not like because I went because the radiator reserve tank is leaking and they said no but they refuel the tank with cooler after the day before I did not like because I went because the radiator reserve tank is leaking and they said no but they refuel the tank with cooler after the day before I did it. The lady explain to me like I was dome but is logic if I put water two days before and they put water that meet leak, but she said that the car had a leak from the oil filter and is going to cost me I said no and took it back where I change the oil, they check everything including the video (Video don't show noting about the oil filter) the problem was the bottom of the motor was leaking he told to take the car back to you company but because I was upset with the service I paid for the repair, something that I know is cover with the warrantee. I ask you employee that the car sound like old and she said that that car sound like that I check that car from the same year and it not sound like that. In other worlds not because I am a women that mean I don't know and I am not stupid. Thanks More

by awilda1990 Verified Customer Verified Customer

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Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why the Active Blind Spot Monitor was not activating in the car. I left messages for the Service Department and received no response. I emailed Jeff Arthur, General Sales Manager of Lakeland VW, and received no response. ON January 16, 11 days after purchasing the car I got a text that the Active Blind Spot Monitor was not installed in the car due to covid issues. Since then I've called Lakeland VW multiple times and left a message for Jeff Arthur but still get no response. As a result, I have emailed VW of America's Chief Marketing Officer, Rachael Zaluzec, who is in charge of Customer Experience and I am awaiting her response. Do not trust Lakeland VW. Do not buy from Lakeland VW. More

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Great job by the staff at Lakeland Volkswagen. Straight shooting. No shenanigans or add-ons like all the other dealers. Straight shooting. No shenanigans or add-ons like all the other dealers. More

by Manny G Verified Customer Verified Customer

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Easy to work with. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. More

by Winnsb Verified Customer Verified Customer

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Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! Everyone made it easy and enjoyable to purchase a car! More

by Swede Verified Customer Verified Customer

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Excellent servicio, profesional, atención excelente. Lo recomiendo a todo el que busque servicio y calidad, gracias Lo recomiendo a todo el que busque servicio y calidad, gracias More

by JOSERAFYGONZALEZ Verified Customer Verified Customer

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Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder how many others have to pay out of pocket after they are told at time of purchase bumper to bumper cover and is not a real deal!! Last truck I will buy from this place. More

by fgiovanetty Verified Customer Verified Customer

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The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. More

by dragustinovis1 Verified Customer Verified Customer

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Jarime was very easy to work with. No pressure, answered all questions promptly & tool great care of me during my transaction. Will definitely be back next time. Highly recommend! No pressure, answered all questions promptly & tool great care of me during my transaction. Will definitely be back next time. Highly recommend! More

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I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80 Verified Customer Verified Customer

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