Jecson "JP" Perez

I am writing a review of my service experience at East Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife sa Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife said, your back early was everything ok. I said this is the best way to describe my experience. Your best friend owns a high end service center. You walk into the service center area, are greeted warmly and in minutes your information is on an iPad and the simplicity starts there. You tell them your needs, concerns and pleasantly your information is entered and the process begins. You’re invited to the waiting area and there is a full barista coffee bar, real snacks, bottled water and two wide screen television. Comfortable chairs and a pleasant atmosphere make the waiting experience ok. You’re informed it will be an hour and halfway through your advisor comes out to update you. You’re adjacent to the new car showroom which is inviting as it’s the biggest candy store of cars in a state of the art showroom. An hour passes your advisor comes out and informs you all is well everything was taken care of and enjoy your day. That’s the service experience with Elliot the service advisor and the Service Manager, Rafael who are just first class men. Six months ago my Wrangler had a service issue that left me stranded on the Expressway. It was a day before leaving for a vacation and a harrowing experience. I call roadside that set up a tow and the Jeep was taken to East Hills Jeep. I called in and was informed it would be impossible to get my Jeep back the next day. So I called Rafael. My Wrangler had a coolant issue with a faulty part that required replacement and it was also on a recall campaign. We were supposed to leave for vacation in the morning. So I spoke to him explaining my issue and he said, ‘RELAX I WILL MAKE SURE YOUR JEEP IS FIXED AND YOU WILL ENJOY YOUR VACATION TO VERMONT’ Thank you all. Without question one of the finest dealerships on Long Island. Richard CIRAMI More

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Very organized. Excellent service. Everyone I worked with was attentive, helpful, and accommodating. A problem with a faulty radio was ordered and fixed quickly. Jecson Perez (JP) first assessed the issue an was attentive, helpful, and accommodating. A problem with a faulty radio was ordered and fixed quickly. Jecson Perez (JP) first assessed the issue and ordered a new radio right away. Marc Seigel kindly expedited the replacement and also noted a tear in a wiper blade. Of which when I asked to get fixed, he got a very nice serviceman to do it right away. The gentleman in the parts department was also friendly and accomodating. I would highly recommend East Hills Chrysler Jeep Dodge Ram Service Center. I am giving everyone in the service department 5 stars since they all seemed to work in a team effort. More

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So this has to be 9 years now that I have leased a car with the help, expertise and knowledge of Curtis Rose. I am a repeat customer because of the excellent service I have received. So happy with my next with the help, expertise and knowledge of Curtis Rose. I am a repeat customer because of the excellent service I have received. So happy with my next ride! More

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Great great great! The service was fantastic and the employees are amazing. Wonderful team and wonderful service! The service was fast and kept me updated. employees are amazing. Wonderful team and wonderful service! The service was fast and kept me updated. More

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Michael Casey, Marc Siegel, Rafael Campos, and Jecson Perez always helped me with kindness when I needed service and information on my car, as well as always tried hard for important repairs to be covere Perez always helped me with kindness when I needed service and information on my car, as well as always tried hard for important repairs to be covered on Chrysler Warranty. Thank You East Hills for the best service team!!! More

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Rafael was very professional and helpful I would recommend your dealership to all my friends and family. very efficient . took care of my emergency immediately !! recommend your dealership to all my friends and family. very efficient . took care of my emergency immediately !! More

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The service department at East Hills Chrysler Jeep are always very accommodating. The staff are friendly, professional and helpful. It’s a pleasure to come in for service. always very accommodating. The staff are friendly, professional and helpful. It’s a pleasure to come in for service. More

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My family and I always have a great experience with the service department at East Hills. Jon Piansky is terrific, as is all of the service department. They are knowledgeable and always professional and co service department at East Hills. Jon Piansky is terrific, as is all of the service department. They are knowledgeable and always professional and courteous. More

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Best dealership to do business with and Service our vehicle. I'm highly satisfied with this location. My jeep is always serviced promptly and I never have any mechanical issues with my Grand Cherokee. Most of al I'm highly satisfied with this location. My jeep is always serviced promptly and I never have any mechanical issues with my Grand Cherokee. Most of all, I'm very pleased with the staff that works here especially with Rafael Campos the express lube supervisor. He’s very accurate and thorough with all of my vehicle’s needs. Everyone is always very friendly when we service our vechicle at East Hills Chrysler Jeep. I give this place a 10 and I highly recommend to friends. More

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Best service advisor I came in for a NYS inspection and recall and I was instnatly helped with need for service. It was fast and efficient and there were no complaints. I came in for a NYS inspection and recall and I was instnatly helped with need for service. It was fast and efficient and there were no complaints. More

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