Ciocca Subaru of Flemington

NOV. 29 2024: My first and last service visit at Ciocca Subaru of Flemington was on Nov. 14, 2024. My experience with them was so bad that I now questi 29 2024: My first and last service visit at Ciocca Subaru of Flemington was on Nov. 14, 2024. My experience with them was so bad that I now question whether the Subaru brand is reliable and trustworthy if this place is permitted to operate as it does. They added costly “extra services” to my invoice, without my prior approval. After I left the garage, my Service Advisor and her Service Manager were unresponsive to my initial telephone messages and text messages. I had to persist to get their responses and they were not at all helpful. Finally, a “Customer Relations Manager for Ciocca Automotive” told me that my original paperwork and approval was moved to an off-site storage facility and was not available. Subaru broadly claims that their technicians are factory trained and certified. Ciocca Subaru did not even warn me that they employ “apprentices” — I learned this only after I left their facility. Whoever worked on my Subaru Legacy could not even figure out why a yellow warning light for low tire pressure would appear even though I had the correct pressures in my tires. This suggests that he did not even know how to use (or perhaps did not even have) Subaru’s diagnostic tools and technology. This is substandard and unacceptable service. I had to go to another Subaru dealership to get the simple repair. There is something terribly wrong with this place. I have never experienced such treatment at any other Subaru service center, anywhere in the USA. More

Evan was wonderful and extremely patient and never stopped helping. I’d recommend Evan and flemington Subaru to anyone thinking about buying a Subaru stopped helping. I’d recommend Evan and flemington Subaru to anyone thinking about buying a Subaru More

Attentive sales personnel. Matt is great. He made the entire process smooth, personal, and accommodating. Great doing business with Ciocca Subaru in Flemington. Matt is great. He made the entire process smooth, personal, and accommodating. Great doing business with Ciocca Subaru in Flemington. More

I recently had the pleasure of working with Evan at Subaru of Flemington, and I can't recommend him highly enough! From the moment I walked in, Evan made the entire car-buying experience smooth, stress Subaru of Flemington, and I can't recommend him highly enough! From the moment I walked in, Evan made the entire car-buying experience smooth, stress-free, and enjoyable. His professionalism and knowledge about vehicles were impressive, and he took the time to understand my needs and preferences. Evan was patient and never made me feel pressured at any point in the process. He explained every detail thoroughly, ensuring I was comfortable with my decision. His friendly demeanor and genuine passion for helping customers shine through every step of the way. Thanks to Evan, I drove away in a car I absolutely love, feeling confident that I made the right choice. If you're in the market for a new or used vehicle, do yourself a favor and ask for Evan at Subaru of Flemington. You won’t be disappointed! More

Excellent service, never disappointed. Matthew Olivo provided updates while I waited which I appreciated. Although this time I did not meet the staff who performed the auto maintenance, se Matthew Olivo provided updates while I waited which I appreciated. Although this time I did not meet the staff who performed the auto maintenance, service is always top-notch. Definitely impressed with the staff at this dealership. More

I really want to like this dealership but we have had a problem with 3 out of the last 4 service visits. We have complained, wrote negative reviews but nothing ever changes. I really don't know what to s problem with 3 out of the last 4 service visits. We have complained, wrote negative reviews but nothing ever changes. I really don't know what to say or do any longer. If I could get my money back on the prepaid oil changes and move on, I would. More

Took my WRX for a 30k service. I was moved to 'waiting' status, offered a loaner, and given a ride instead to and from a coffee shop. When I scheduled the service, I'd been tol I was moved to 'waiting' status, offered a loaner, and given a ride instead to and from a coffee shop. When I scheduled the service, I'd been told the only available appointment was drop-off. Got moved up in priority. (Ciocca did not have Saturday shuttle service for my previous services, requiring a hike in some bad weather.) A very positive experience. Thanks! More

It was a friendly, helpful and an overall pleasant experience from the staff at this location. experience from the staff at this location. More

Curtious, very helpful wanting to match you with exactly what you are looking for. Would go there again or refer them what you are looking for. Would go there again or refer them More

Very caring and thoughtful professional support. our family thanks you for the fine work 🙏. we are feeling the love!! our family thanks you for the fine work 🙏. we are feeling the love!! More