260 Reviews
Write a Review260 Reviews of Jean Jajou
May 19, 2024
Service advisor nice. Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of their profit. More
May 04, 2024
Henry is my go to service advisor. He is very good at his job and is excellent to work with He is very good at his job and is excellent to work with More
Other Employees Tagged: Henry Smith, Jake Friedberg, Ken Ashby, Robert Wolf, Chad Helmer
September 19, 2020
I purchased a Chevy Impala just over a month ago the check engine light was on a 2 days ago my son took the car to service dept and a purge valve needed to be replaced a part that cost 27.99 and takes 2 check engine light was on a 2 days ago my son took the car to service dept and a purge valve needed to be replaced a part that cost 27.99 and takes 2 minutes to put on they charged 281.00 they were told not to touch the car and not remove any parts from it lying sack of trash did it anyway and threw the old part away I hope it was worth it.....I need another car you wont get my business I'll be going to Carvana kiss it More
Other Employees Tagged: Henry Smith, Jake Friedberg, Ken Ashby, Robert Wolf , Victor Morales, Bryan Gendrich
November 14, 2019
Worst. Experience. Ever. Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I fina Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I finally got it in to the shop. It’s been over a month and we still don’t have our new car back yet!!!! They said it was ready, we went there to pick it up, it looked worse than before. Their Glendale collision shop did a horrible job and I cannot believe they were going to give me the car back to me like that. I’ve had 5 different managers apologize, say they will follow up, call me on this day, send me emails. Nothing! Going directly to GM to try and find answers. More
Other Employees Tagged: David Gonzales, Erwin Dacanay, Henry Smith, Jake Friedberg, Ken Ashby, Robert Wolf , Victor Morales, Bryan Gendrich, Chris Griffith
January 20, 2019
bullied i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kep i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kept on you need this you need that and new i was in a hurry to go to lunch with my granddaughter she just kept telling me i needed so much i did agree to the alignment but not the balance so i just moved to wickenburg and this was my closest dealership will not come here again More
March 28, 2018
Not completely honest Had my car in 3 times in a month for same issue. Said could not find anything wrong until the check engine light came on. By the time 3rd visit price Had my car in 3 times in a month for same issue. Said could not find anything wrong until the check engine light came on. By the time 3rd visit price tag was up to almost 4500.00 for new transmission. Which I feel could have been avoided after the 1st. Car is still doing some of the same things after replaced transmission. I called Sevier and they said I had to wait 1 to 2 thousand miles to get to go away. Hmm after 4500 dollars I would think it would work fine. I am going to get second opinion. I just find it funny when given a price quote starting at 2000 to 4000 dollars the repair cost the highest quote. Never go there again. FYI if say the codes came up on machine you should make sure that it is on work order. More
Other Employees Tagged: Mike jajou
March 08, 2018
Attentive and caring Jean always is amazing in customer service. We have moved and still drive over here for the service from her 45 min drive. Will come again Jean always is amazing in customer service. We have moved and still drive over here for the service from her 45 min drive. Will come again More
March 06, 2018
awesome service and very timely Service person was very nice and personable. the called me promtly and was able to meet my needs and that's what I look for in a service department Service person was very nice and personable. the called me promtly and was able to meet my needs and that's what I look for in a service department More
March 01, 2018
Great Service Team Sands service department is a team effort. Jean is the quarterback; as service advisor, she worked to get me the appointment time I needed, setup a m Sands service department is a team effort. Jean is the quarterback; as service advisor, she worked to get me the appointment time I needed, setup a meeting with the service tech to answer all my questions, provide a detailed cost estimate and obtain a loaner vehicle. Other "lineman" handled cashier and loaner vehicle details. All were friendly, very helpful, and attentive. More