Jean Jajou
Jean Jajou at Sands Chevrolet - Surprise
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Jean Jajou

Service Writer

Sands Chevrolet - Surprise

16991 W Waddell Rd
Surprise, AZ 85388

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260 Reviews
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260 Reviews

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260 Reviews of Jean Jajou

May 19, 2024

Dealership Rating
Employee Rating

Service advisor nice. Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of More

by Pnhenning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2024

Sands Chevrolet - Surprise responded

Thank you for sharing your feedback with us. Please contact me so I can address your concerns and ensure your complete satisfaction. I value your trust and I am committed to upholding high standards in our service. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

May 04, 2024

Dealership Rating
Employee Rating

Henry is my go to service advisor. He is very good at his job and is excellent to work with More

by Bevandkeith2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Sands Chevrolet - Surprise responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Henry as he will be happy to hear it! I look forward to working with you again in the future! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

February 01, 2024

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Employee Rating

The staff are very accommodating and friendly. We are loyal customers. Their service dept is the best. More

by coravet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: julissa

September 19, 2020

Dealership Rating
Employee Rating

I purchased a Chevy Impala just over a month ago the check engine light was on a 2 days ago my son took the car to service dept and a purge valve needed to be replaced a part that cost 27.99 and takes 2 More

by Donnahart67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Henry Smith, Jake Friedberg, Ken Ashby, Robert Wolf , Victor Morales, Bryan Gendrich

November 14, 2019

Dealership Rating

Worst. Experience. Ever. Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I fina More

by Luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: David Gonzales, Erwin Dacanay, Henry Smith, Jake Friedberg, Ken Ashby, Robert Wolf , Victor Morales, Bryan Gendrich, Chris Griffith

January 20, 2019

Dealership Rating
Employee Rating

bullied i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kep More

by dbsteeby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

March 28, 2018

Dealership Rating
Employee Rating

Not completely honest Had my car in 3 times in a month for same issue. Said could not find anything wrong until the check engine light came on. By the time 3rd visit price More

by WILSONLAROC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mike jajou

March 08, 2018

Dealership Rating
Employee Rating

Attentive and caring Jean always is amazing in customer service. We have moved and still drive over here for the service from her 45 min drive. Will come again More

by FIFTY5RAGTOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 06, 2018

Dealership Rating
Employee Rating

awesome service and very timely Service person was very nice and personable. the called me promtly and was able to meet my needs and that's what I look for in a service department More

by SCOTTRL1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 01, 2018

Dealership Rating
Employee Rating

Great Service Team Sands service department is a team effort. Jean is the quarterback; as service advisor, she worked to get me the appointment time I needed, setup a m More

by DESERTVIEW2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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