Dealership Experience
12 yrs, 9 mos
Industry Experience
28 yrs
199 Reviews
Write a Review199 Reviews of Jayson Mirabella
July 15, 2023
Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More
Other Employees Tagged: Mike Campobasso, John Wagner, John Mesich, Dominick Skirp , Service department manager and staff
July 02, 2023
Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More
Other Employees Tagged: Jimmy Kociuba, John Wagner, John Mesich, Frank Guerra, Dominick Skirp , Austin
May 28, 2023
Excellent service for years at this dealership. Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service. Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service. More
Other Employees Tagged: John Wagner, Dominick Skirp
May 18, 2023
Always customer friendly service. They explain additional service suggestions and provide pricing. The work is done in a timely manner. Always provide coffee, drinks and snacks for They explain additional service suggestions and provide pricing. The work is done in a timely manner. Always provide coffee, drinks and snacks for customers convenience. More
February 17, 2023
With help from John Wagner, I was able to get my car in for a recall before the end of February. Jayson (service) was even able to move my appointment time up a few hours to accommodate a change in my sch for a recall before the end of February. Jayson (service) was even able to move my appointment time up a few hours to accommodate a change in my schedule. Service was done within the estimated time. Thanks guys! More
Other Employees Tagged: John Wagner
February 12, 2023
Very courteous employees. They did a thorough job and explained everything.Did not have a long wait. They did a thorough job and explained everything.Did not have a long wait. More
Other Employees Tagged: Dominick Skirp
January 27, 2023
We were very satisfied. All the people we dealt with were friendly. The waiting room was comfortable and clean. All the people we dealt with were friendly. The waiting room was comfortable and clean. More
Other Employees Tagged: John Mesich