Jaylan Jackson

I wanted to share some feedback regarding my recent experience at Jim Ellis. My vehicle was in service for a pending repair of approximately $1,800, coming only six months after I had already completed experience at Jim Ellis. My vehicle was in service for a pending repair of approximately $1,800, coming only six months after I had already completed a major turbo repair. Because of the circumstances, I made the decision to trade the vehicle and purchase another one from your dealership. The experience started off very positively. The initial greeting and interaction were welcoming and professional. However, at some point during the process, the experience shifted and became much less positive. One unexpected issue was the discussion surrounding the diagnostic fee. Since I was purchasing a vehicle from the same dealership where my vehicle was being serviced, the handling of that charge felt like a curveball and left me disappointed. Additionally, the vehicle I purchased came with only one key, despite being a one-owner lease vehicle. Within days of purchase, I also had to replace the battery in the key fob because the car hesitated to recognize the key fob. The finance process itself was acceptable, but the overall transaction took nearly four hours. My overall impression was that because I was purchasing a lower-priced vehicle, the level of service and attention may have been to lower standards. Whether that was the case or not, it was how the experience felt from my perspective. My recommendation would be to treat every customer and every transaction as important. You never know who you are serving, what their future purchasing may be, or how many people they may influence through their personal and professional More

by Ayshatreadwell Verified Customer Verified Customer

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This was best experience ever had purchasing a car. Everyone work with me and gave me best welcoming service. They all explain to me and made sure I was satisfied. It was fast and superior service. I c Everyone work with me and gave me best welcoming service. They all explain to me and made sure I was satisfied. It was fast and superior service. I can’t even say how much happy I am . I even referred them to other people who looking for a car More

by GQUARIKA Verified Customer Verified Customer

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I have purchased several vehicles from Jim Ellis and they are always amazing to work with. This was my first time buying one from Jim Ellis Buick GMC but they kept up with the exceedingly high standards of t are always amazing to work with. This was my first time buying one from Jim Ellis Buick GMC but they kept up with the exceedingly high standards of their sister dealerships. Jaylen and Richard in sales were extremely nice and helpful and not high pressure at all. Joe in finance helped with warranty options and was also very nice. Highly recommend to anyone looking for a great place to buy a car! More

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Working with the dealership was great. Everyone was attentive and professional. Jaylan was on top of all aspects of the vehicle and the services being offered. Michael Johnson on the finan Everyone was attentive and professional. Jaylan was on top of all aspects of the vehicle and the services being offered. Michael Johnson on the finance team was extremely helpful with different warranty options. Curtis the sales manager was also there just in case there were any questions or concerns. Great experience! More

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Drove from Charleston, South Carolina, to buy our new 2025 Sierra 2500, and would highly recommend to all my friends and family that they make the drive if looking for a New Vehicle. 2025 Sierra 2500, and would highly recommend to all my friends and family that they make the drive if looking for a New Vehicle. More

by cleandllc Verified Customer Verified Customer

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Jaylan Jackson is the man! Very helpful getting my wife into a Tahoe on budget in a quick turnaround. Thanks again for a great experience! Very helpful getting my wife into a Tahoe on budget in a quick turnaround. Thanks again for a great experience! More

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Worked with Jaylan recently to purchase a new car. Very happy with the how things worked out. Jaylan was very patient and took his time to answer all of our questions and find the right car. Very happy with the how things worked out. Jaylan was very patient and took his time to answer all of our questions and find the right car. More

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JAYLAN WAS AWESOME TO WORK HE GOT ME IN MY DREAM TRUCK WAS AN AMAZING GUY WOULD MOST DEFINITELY PURCHASE FROM HIM AGAIN THANK YOU SO MUCH JAYLAN !!! WAS AN AMAZING GUY WOULD MOST DEFINITELY PURCHASE FROM HIM AGAIN THANK YOU SO MUCH JAYLAN !!! More

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My experience at Jim Ellis Buick GMC Atlanta was great! Upon my arrival I was quickly greeted with smiles & good vibes by my salesman, Jaylan, & my 5 star experience took off from there! I felt welcomed Upon my arrival I was quickly greeted with smiles & good vibes by my salesman, Jaylan, & my 5 star experience took off from there! I felt welcomed & well taken care of. All key factors that led towards my purchase. More

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The team was extremely helpful in the selection process of our vehicle. They were easy to work worth and professional. of our vehicle. They were easy to work worth and professional. More

by NEEL4052 Verified Customer Verified Customer

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