Jaylan Clark

Used a bait and switch tactic to lure us an hour away only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew w only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew we were new parents that desperately need to get a bigger car and she knew my car was dangerous to drive because they test drove it for trade-in. We spent 4-5 hours just to be able to get to the dealership because we have a newborn, another 2 hours at the dealership and when it came time one for paperwork, Laurie jumped in and refused to honor the price. She claimed it wasn’t approved when my wife had called and verified before we drove an hour away and made sure they had all the info they needed for that price when we got there. Laurie tried to hard sell me a few days before that when I had said from the beginning I had to come back with my wife because the car is for her. She was rude to me that day, and then right from the moment she sat down once my wife was there, she immediately was rude to her too and hostile towards me because I didn’t buy the car Saturday. Once she started lying about some of the fees in what they contained (government fees include dealer fees, I know that…but my wife asked what the fee consisted of and Laurie wouldn’t admit to the fact there’s added on fees). Laurie claimed it was for the title, plate and registration in Illinois when we have a standard fee no matter what the car for title and plates, it’s $316. Laurie was claiming it’s &488 and even when I proved her wrong, she again just talked down to me and said she lives in Illinois too so she knows. Had she just said that it’s paperwork fee or something, I would have still bought the car. But the fact that she wouldn’t admit it and lied to my face about it even when I proved her wrong, made me not want to do business with a dealer that would put such a rude and slimy salesman in charge. There’s so much more but the way this place handles business is disturbing. Laurie preyed on our struggle as new parents to try and force us to pay $1,000 more. We ultimately walked. Had Laurie just been transparent and most of all, not be so insanely rude to us the entire time…I still would have bought the car. But I have never had someone be that nasty to me and especially my wife for absolutely no reason other than trying to pressure sell us. So disclaimer, this dealership has many hidden fees they’ll wait to tell you about until after you’ve spent hours with the them, they are: ALL cars have Brake Plus installed on them and it cost $1000, if you push them, it goes to &499 and they won’t budge on it that. The brake plus part cost &56 and takes less than 5 minutes to install. It’s simply a profit generator for them Document fees are charged and then more are charged hidden into your government fees If you aren’t financing with them, their demeanor changes and they don’t want you to buy the car there More

Report | Print

Quality service. Did okay with time frame. Everyone treated me with respect and completed the work necessary. Did okay with time frame. Everyone treated me with respect and completed the work necessary. More

by mjwcnw Verified Customer Verified Customer

Report | Print

They were very informative, willing to work with you, knew their cars, and were most cordial. knew their cars, and were most cordial. More

by lorraine_ackerman Verified Customer Verified Customer

Report | Print

Pleasant staff and calm atmosphere. highly knowledgeable and very professional staff , help me through out my car buying process, recommended for business. highly knowledgeable and very professional staff , help me through out my car buying process, recommended for business. More

by nayeem.azeez Verified Customer Verified Customer

Report | Print

From start to finish the process for leasing a car was pleasant and very easy. Great customer service! pleasant and very easy. Great customer service! More

by pgwendell Verified Customer Verified Customer

Report | Print