Jaydan Kelsch

I recently purchased a vehicle from Strong Volkswagen and the experience proved to be unethical and disrespectful to their customer base. The process started with a test drive facilitated by a salesman wh the experience proved to be unethical and disrespectful to their customer base. The process started with a test drive facilitated by a salesman who was professional but unable to complete the sale that day because the keys to the car I was most interested in weren’t available. I was asked to return a couple of days later when the dealership reopened. Upon my return, I learned the original salesman quit and I was passed to a second salesperson, Christian Coughlin. When I explained my interest in the specific vehicle, it became evident there was confusion within the dealership about whether the car was even for sale. After some back-and-forth with the general manager, they decided to sell the car, and I was finally able to test drive it. During negotiations, I discovered that Strong Volkswagen automatically adds $1600 for two services (EcoCare and Clear Guard) and a flat accessory fee to every vehicle they sell. Since the accessory fee didn’t apply to the used vehicle, he agreed to remove that cost. The remain two services were non-negotiable and not optional for buyers, which I felt was unethical. When I asked for these fees to be removed, Christian consulted management, who outright refused. Despite my concerns, they insisted the charges had to remain. Eventually, Christian offered to “help me find” $300 in savings to close the deal. However, the math he presented didn’t add up. He refused to reprint the payment breakdown sheet after my credit score of 857 was verified, which could have clarified the discrepancies. He also presented a hand-written agreement for a $799 monthly payment, which I declined to sign. The only noticeable change in pricing came from removing the $800 accessory fee, but this should have been removed from the start. I discussed this issue with their management, Jayden, and I was told that they didn’t even make $300 on the car so all they could offer was a $25 credit for the parts department, which felt like an insult given the circumstances. It seemed surprising to me that a successful dealership would price a vehicle so they make no money. One of the mandatory services included a $300 Clear Guard, which was already failing on the vehicle I purchased. I had to return to the dealership to get it fixed. This experience left me feeling frustrated and undervalued as a customer. The dealership’s lack of transparency, forced fees, and refusal to honor verbal agreements demonstrate poor ethics and customer service. While Christian made efforts to keep the sale, the overall handling of the situation felt disingenuous and dismissive. I cannot recommend Strong Volkswagen to others and would advise potential buyers to approach this dealership with caution. More

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Recomiendo strong volkswagen, muy buena atención al cliente me trataron muy bien, volveré a comprar un auto con ellos en un futuro cliente me trataron muy bien, volveré a comprar un auto con ellos en un futuro More

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I have had an excellent experience here at Strong vw and Christian has been amazing to work with Christian has been amazing to work with More

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Very easy to work with. Wanted to take a day or two to think it over and discuss our options. They had no problems with it where some dealerships have pressured and Coerced Wanted to take a day or two to think it over and discuss our options. They had no problems with it where some dealerships have pressured and Coerced us in having to purchase right then or else. Strong was very laid back with no pressure. Explained our options and worked together to come to a conclusion that would work best for us. Thanks Jaydan! More

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Had a great experience at Strong Volkswagen, friendly staff and great deals. Definitely would recommend. staff and great deals. Definitely would recommend. More

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What a great experience. Professional and friendly! They took a long process and we sailed right through it! I recommend you go try them out! Professional and friendly! They took a long process and we sailed right through it! I recommend you go try them out! More

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I felt the staff here was very helpful and cordial I have been a strong customer for 7 years and I am very pleased have been a strong customer for 7 years and I am very pleased More

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Jayden was very helpful through the whole process helping us find the right car. No pressure at all which was great us find the right car. No pressure at all which was great More

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Had a wonderful experience. Haven’t purchased a car in almost 20 years. The staff were friendly, informative, and never pushy. They were happy to answer questions, and provide o Haven’t purchased a car in almost 20 years. The staff were friendly, informative, and never pushy. They were happy to answer questions, and provide options to meet my needs. More

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Was a very easy and very pleasant experience. Dealership has a great warranty and amazing service. Dealership has a great warranty and amazing service. More

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