Jay Sweis | Page 6

I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K.  I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with.  While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious.  The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan.  The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well.  In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.  More

Report | Print

Super friendly and efficient, took the stress out of a stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be. stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be. More

by SARAHEMARRS Verified Customer Verified Customer

Report | Print

Everyone in the service department is very knowledgeable and helpful. They always find you the best price and I wouldn’t trust my car with anyone else! and helpful. They always find you the best price and I wouldn’t trust my car with anyone else! More

by Jenna25 Verified Customer Verified Customer

Report | Print

Very friendly easy to deal with professional people. Joe Venditti was extreme helpful. Wii’s always go back to him for future Buys. Very clean dealership. Venditti was extreme helpful. Wii’s always go back to him for future Buys. Very clean dealership. More

by MONGOOSE1969 Verified Customer Verified Customer

Report | Print

Nicholas and Jay and the whole team at Hawk Oak Lawn were such a pleasure to deal with. It was a no hassle experience. Thank you. such a pleasure to deal with. It was a no hassle experience. Thank you. More

by SMG Verified Customer Verified Customer

Report | Print

my experience with Hawk Ford of Oak Lawn was very good to excellent with Joe in Finance and Tony Garcia in sales, were great all around people to deal with. excellent with Joe in Finance and Tony Garcia in sales, were great all around people to deal with. More

by richardsmith1940 Verified Customer Verified Customer

Report | Print

We purchased an Explorer ST and since we lived in Minnesota, J Sweis was extremely helpful and made everything so easy! Her sales manager Nick Ristich was also helpful and easy to work with. We lov Minnesota, J Sweis was extremely helpful and made everything so easy! Her sales manager Nick Ristich was also helpful and easy to work with. We love our Explorer ST! There wasn't one to be found in Minnesota. Thank you Hawk Ford! More

by LBOLIN Verified Customer Verified Customer

Report | Print

The woman on the phone was fantastic. I believe her name was Erin. I would let her service me anytime. She performed in a very professional manner and answered all of my questions. Very efficient. was Erin. I would let her service me anytime. She performed in a very professional manner and answered all of my questions. Very efficient. More

by Blowiesrgood Verified Customer Verified Customer

Report | Print

I had an excellent experience coming to this dealer. They had great service starting from the sales people to the costumer service. Of course I would recommend this dealer to any one who asked. had great service starting from the sales people to the costumer service. Of course I would recommend this dealer to any one who asked. More

by RAMZI.A.ALQUAM Verified Customer Verified Customer

Report | Print

We had a great experience. Our sales rep was extremely helpful. He made sure we got the vehicle we wanted and more. I highly recommend hawk Ford! helpful. He made sure we got the vehicle we wanted and more. I highly recommend hawk Ford! More

Report | Print