Jay Sweis | Page 5

Customer service was outstanding they made buying this car, the most simplest and easiest decision ever car, the most simplest and easiest decision ever More

by DSCHULLO Verified Customer Verified Customer

Report | Print

Great customer service very nice staff shop dud a great job oil change took thirty minutes it was fast job oil change took thirty minutes it was fast More

by aseelalzebak Verified Customer Verified Customer

Report | Print

I have purchased six vehicles from hawk ford over the years, wonderful dealership and wonderful service and people like joe vendetti and Amber make the car experience beautiful. years, wonderful dealership and wonderful service and people like joe vendetti and Amber make the car experience beautiful. More

by SEETHELIGHTFOREVER Verified Customer Verified Customer

Report | Print

It took them 5 hours to do a simple repair for a part that cost 65 bucks and they charge me 580 for the job that cost 65 bucks and they charge me 580 for the job More

by lindsey_demetrice Verified Customer Verified Customer

Report | Print

The sales reps are very helpful. The service department's very Honest. Hawk Ford does go out of their way .to help a customer out. The service department's very Honest. Hawk Ford does go out of their way .to help a customer out. More

by LOMAN4444 Verified Customer Verified Customer

Report | Print

We are so excited about our new truck. Nick went above and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were interested in. We made the trip the next day to purchase the perfect truck. Once we arrived we could not have asked to be treated any better by Nick and others at Hawk Ford. By the time we left we knew we would definitely be back to do business with Nick. Thank you Nick for your outstanding customer service, you’re awesome!!! More

Report | Print

Amber at Quicklane was so kind and helpful, she definitely went the extra mile to turn my vehicle maintenance visit into a very pleasant experience! definitely went the extra mile to turn my vehicle maintenance visit into a very pleasant experience! More

by Couviere Verified Customer Verified Customer

Report | Print

The best dealership in Illinois, management always go above and beyond to satisfy and service is always taking care of my needs even with a strike happening. above and beyond to satisfy and service is always taking care of my needs even with a strike happening. More

by gonzo.66 Verified Customer Verified Customer

Report | Print

I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K.  I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with.  While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious.  The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan.  The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well.  In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.  More

Report | Print

Super friendly and efficient, took the stress out of a stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be. stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be. More

by SARAHEMARRS Verified Customer Verified Customer

Report | Print