Jay Shin

My mother and I had an outstanding experience working with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the sto with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the stock of the used car as well as an appointment time. From the moment we arrived, Enrique was very welcoming and was able to show us the car right away. (We've gone to 3 other Lexus dealerships and have always had to wait 30+ minutes only to find out the car was unavailable.) He patiently explained all the features and answered all our questions. My mom was still unsure and wanted my brother-in-law to look at the car to get his opinion. My brother-in-law didn't have much time to look at it as it was during the work day so Enrique was able to drive the car with my mom to his house (10 min) to look at the car. My mom still felt unsure so we passed on the car. A week later, we found another used car that my mom was interested in. We were thrilled that it was at South Bay Lexus so we could work with Enrique again. Again, he never rushed us and made sure we fully understood the features and options before making a decision. We bought a Lexus NX300 that day. His professionalism, care and patience made the entire process smooth and stress-free. We truly felt that Enrique was focused on helping us find the best car for my mom's needs, rather than just making a sale. Thank you, Enrique! Jay Shin from finance explained all of the paperwork thoroughly before my mom signed anything. The process was seamless. Thank you, Jay! I would highly recommend South Bay Lexus. More

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We had a smooth, hassle-free and actually pleasant car buying experience thanks to Timothy Miller, Internet Sales Manager at South Bay Lexus. He was pleasant throughout, fully knowledgeable about the ve buying experience thanks to Timothy Miller, Internet Sales Manager at South Bay Lexus. He was pleasant throughout, fully knowledgeable about the vehicle’s equipment and features and very supportive about explaining the controls and software to us. He gave us no upsell pressure during the initial part of our discussion. The F&I department likewise did not pressure us to accept extended warrantees or other products. Classy behavior all the way. Timothy Miller is an outstanding representative of an excellent organization. More

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I appreciated that the interaction I had felt real and not just a face being put on or a business interaction. not just a face being put on or a business interaction. More

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Good and excellent. Explains well about procedures, features in car, went beyond to help me out Explains well about procedures, features in car, went beyond to help me out More

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Great experience purchasing a car from South Bay Lexus! Tim Miller made the process easy and Jay from finance was wonderful too. Tim was so patient answering all our questions, explaining everything, and w Tim Miller made the process easy and Jay from finance was wonderful too. Tim was so patient answering all our questions, explaining everything, and walking us through the features of the car. More

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I am very happy with my new car and people there are very nice and welcoming. nice and welcoming. More

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I was looking for a reliable and inexpensive used car. Found it here, Tim was courteous, professional and didn't pressure me. Thanks South Bay Lexus and Timothy Miller. I appreciate it. Found it here, Tim was courteous, professional and didn't pressure me. Thanks South Bay Lexus and Timothy Miller. I appreciate it. More

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Timothy was great. He was very knowledgeable and professional. He answered all our questions. I would highly recommend him. He was very knowledgeable and professional. He answered all our questions. I would highly recommend him. More

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“I had a great experience with Enrique at South Bay Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enri Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enrique for several years now. I have always received the best service, he’s so knowledgeable and patient. I was so worried about the whole process but he made me feel at ease. He always walks me through every step, makes everything clear and easy. The process was quick, He’s so quick to reply with any questions or concerns, and within two days he helped me find the best Lexus Rx 350. Everything I needed at the perfect price. I have no doubt that I will come back again. Highly recommend." He’s the only one I trust.” More

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Nice salesman. Helped me get the car I wanted. Tim ensured that I was happy with my NX. Thank you! Helped me get the car I wanted. Tim ensured that I was happy with my NX. Thank you! More

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