Jay Rosen | Page 23

Prestige Volvo is like family - how amazing is that? I purchased my first XC90 at Prestige 13 years ago. I never thought for even a second of going to another dealer when it was time to get my new car. I purchased my first XC90 at Prestige 13 years ago. I never thought for even a second of going to another dealer when it was time to get my new car. Having had my XC90 serviced there for over a decade, I know everyone there -- and have come to appreciate their honesty, quality of work, and generosity in working with me whenever I came in for service. They truly are like family. (Shout out to Patricia Sommerville, Bob Knott and Jay Rosen!) So when it came time to purchase my new XC90, I went straight to Prestige knowing I would get the best service and the best representation; people working with me to get me the car of my dreams at the best price. Lindsey Mastroianni, my sales rep, went beyond the call of duty to get me the car I wanted in the time frame I sought at the price point I wanted. She spent hours educating me on the vehicle. Her knowledge of every facet of the car is amazing. I highly recommend her to anyone in the market for a new car. Overall, I expect to be with Prestige another 12 plus years and recommend them to everyone out there looking for a car dealership that will treat you like family. More

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Best of The Best--Thanks Prestige and Stacey! Hi Readers! So, I am not one to write, as many reviews as I read; however, I felt Prestige earned this review--by all means. I worked with Stacey; Hi Readers! So, I am not one to write, as many reviews as I read; however, I felt Prestige earned this review--by all means. I worked with Stacey; who was very kind, patient, and knowledgeable. When he said, he had a specific car--he did. When we needed some time to think it over and check other vehicles--he did NOT bombard us with calls. A very respectable and professional individual. Stacey, actually made the buying process fun and enjoyable. I am truly grateful, for many things, finding Prestige and meeting Stacey--are some of those things. I want to Thank the entire Prestige Team and Stacey--for such a beautiful and finely crafted vehicle. This relationship stemmed from a simple tire fix--another dealer did not seem interested in fixing. The service manager (Jay at Prestige) told me to stop down when I get a chance and he will take care of it--Jay did just that and in a professional time. I know sometimes things are not always quick and easy; however, knowing the ENTIRE Prestige Volvo Team cares about you, your family, and your vehicle--makes everything easier! I would definitely recommend them! Hope this review helps--I hope all is well. Again, thank you Prestige Team and special thanks to Stacey! You are the best in my book! Sincerely, Jason Clifford More

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Thank You Thank You Thank you! My experience was above truly Exceptional! Deena in the Service center was knowledgeable and very pleasant to work with. My car was serviced in the ti My experience was above truly Exceptional! Deena in the Service center was knowledgeable and very pleasant to work with. My car was serviced in the time that was originally stated and promised. I had an issue with a flat tire on the S60 that didn't come with a spare and I wasn't happy with that (not Prestige Volvo issue this is more of an industry wide issue). Jay Rosen the Service Manager overheard my displeasure and out of nowhere provided me with a new spare! This was not expected and in the interest of customer service the Prestige team really stepped up. This is an experience that I have already shared with numerous friends and colleagues over the past 24 hours! I ran into my sales guy PJ Lee and he is always a pleasure to speak with and a person that goes above and beyond when it comes to taking care of his customers. More

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"Truly Exceptional" The service I received from Prestige Volvo in East Hanover has been "truly exceptional! In dealing with Deena and other staff members, I would like t The service I received from Prestige Volvo in East Hanover has been "truly exceptional! In dealing with Deena and other staff members, I would like to say THANK YOU! More

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Shopping with Best! Rating this Experience a Perfect 5 was simple. Tina and the Prestige Team went out of their way to make this a PERFECT experience! Thanks Rating this Experience a Perfect 5 was simple. Tina and the Prestige Team went out of their way to make this a PERFECT experience! Thanks More

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Excellent service Jay Rosen went above and beyond to service my car and provide a great customer service experience. He also detailed the car and it looks fantastic. I Jay Rosen went above and beyond to service my car and provide a great customer service experience. He also detailed the car and it looks fantastic. I will return to Prestige Volvo. More

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Great service and great people. Very friendly and helpful. Did a very good job on my car. Came a long way for good price and service and great people. Very friendly and helpful. Did a very good job on my car. Came a long way for good price and service More

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Excellent Customer Service I purchased a new XC90 in May. There were a couple of small issues and I know I drove Jay in service crazy!! However, he was very patient with me and I purchased a new XC90 in May. There were a couple of small issues and I know I drove Jay in service crazy!! However, he was very patient with me and my issues were quickly resolved. Ron Landstrom was absolutely the BEST salesman I have ever dealt with. His knowledge of the car and his attention to every detail was outstanding. We have bought Volvo cars for 30 years and although other dealerships were fine, Ron and everyone at Prestige far surpass all the other dealers we purchased from. Finally, Matt (the owner) also was great to deal with along with Pat in the financial department. More

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great work, pleasant to deal with We own 2 Volvos-a 2003 Wagon and and a 2006 compact. Bob, Pat, and Jay have been friendly and easy to work with. They diagnose and fix it. Highly recc We own 2 Volvos-a 2003 Wagon and and a 2006 compact. Bob, Pat, and Jay have been friendly and easy to work with. They diagnose and fix it. Highly reccomend them. More

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Buyer Beware Unfortunately, I had to give 1 star because there wasn't an option for 0 stars. Let me start by saying, I had worked at a large auto dealer in NJ Unfortunately, I had to give 1 star because there wasn't an option for 0 stars. Let me start by saying, I had worked at a large auto dealer in NJ for about 4 years (left about 9 months ago to pursue a new career). The age old saying, you shop at the beginning of the month and buy at the end of the month holds true. A dealer is always looking to move metal off the lot and you can get your sweetest deal then. I had been shopping for a new vehicle, or in this case a 1 year old vehicle when I saw on Autotrader a 2015 Subaru WRX with 22,000 miles at "Prestige" Volvo. It was August 1, and knowing that a dealer will steal the 1st of the month and report sales for the previous month, I knew I might have a pretty good shot at getting a good deal on the vehicle, so I went down to view the car. Sales guy worked with me pretty well, and I got an okay value for my trade and was able to negotiate what I thought was a good value for the 2015 Subaru; this isn't where I had any problem. Upon taking the car (same day), I was a mile down the road when a light popped on the dash- I read the manual when I got home and it was a windshield washer fluid level light. I popped the hood, and it was bone dry; thought it to be pretty odd and knowing that, and have worked at a car dealer ALL USED vehicles still under factory warranty have to go through service. The service department of all wants to look at the vehicle to try and up-sell the sales team on prepping the vehicle whether it needs brakes, tires, windshield wipers, oil change, etc. or nothing at all because they will pack it into the price of the vehicle and pass it on to the consumer who in turn buys it. It's a win-win for the dealer... the service department gets paid and so does the sales department. So it got me thinking, if they didn't fill the washer fluid (which took an entire gallon jug of it when i bought it from autozone), did this vehicle go through the service inspection? I proceeding to check the oil... It was Black, I mean BLACK. I called the dealer and spoke to the sales person, and they said bring it in and we will service it. I asked them to produce the R/O (repair order) that was originally opened on the vehicle... they danced around the question and never produced it. Frustrated, I just had them change the oil and left. About 2 1/2 weeks later, I had a Certified Subaru Dealer look at the vehicle.... turns out the vehicle needed a brand new clutch.... Now i was upset, because I went back into my paperwork I signed at "prestige" Volvo I bought the vehicle from, and no where on the paperwork is there a mention about remaining factory warranty or any warranty from the selling dealer. (The Subaru Manufacture warranty is 3/36,000) Again, having worked at a dealer in the state of NJ, all vehicles in the state must be sold with a "buyer's guide" and MUST be signed by the purchasing party of the said vehicle which reflects the warranty on the vehicle being sold; whether it is an "as-is", "balance of factory", or warranty provided by the "dealer." This may have been naive by me not noticing the buyer's guide in my paperwork, but it is still the job of the finance department to produce it for you to sign when sitting down in the box with them... Needless to say, I attempted multiple times to contact the dealer General Manager, the sales person, or the service department at Prestige Volvo... I have hear nothing back since doing so. So my goal is to provide consumers like my self the awareness of Prestige' lack of... I guess you can say customer "serviceability?" Perhaps this will get their attention/response back to me as I post on GOOGLE, YELP, and every other social media platform... P.S. I hope this post was helpful for those looking at buying a vehicle from "prestige' Volvo. More

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