Jay Rau

Working with Jay and Susan in service has been a very good and pleasurable experience. Their over the top customer service is exceptional. Both show the best professionalism and kindness one can expect. good and pleasurable experience. Their over the top customer service is exceptional. Both show the best professionalism and kindness one can expect. Thank you for the great service. More

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Took my mom’s car in. Told me it was fixed. Wasn’t. Had to tow it back. Said they fixed it again. Module dragging on ground. Leaking fluid. Said he would pay for the tow. Told me it was fixed. Wasn’t. Had to tow it back. Said they fixed it again. Module dragging on ground. Leaking fluid. Said he would pay for the tow. Didn’t. Called and asked for service receipts. Charged me a lot for cheap tires. Won’t return my calls. Terrible service!!! More

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Went in for service the manager by the name of Ryan Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care of me because he had messed up with the price, I go to Ryan's office blows me away and tells me to talk to another manager that he passed on my services to him very rude disrespectful one of the reasons why I am not going back and sad to say it's my 3rd truck that I buy the last one being a 2500 HD denali off the show room when it first got their. It sucks how u walk in to buy a vehicle and everybody is all over you but when something is wrong with the vehicle totally ignored. Very poor service on Ryan's behalf. More

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The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

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I took my 2020 GMC AT4 to this dealership on May 3 for a couple of warranty items. One was a whistling or chirping sound that comes from the motor. It happens every time the vehicle is started and sporadica couple of warranty items. One was a whistling or chirping sound that comes from the motor. It happens every time the vehicle is started and sporadically when it is being driven. The noise is very annoying and sounds like a fan belt slipping but at a higher pitch. My service person is Jay. After a couple of days Jay says that the noise is coming from the GM installed cold air intake. Since the vehicle is still under the bumper-to-bumper and the drivetrain warranty, I request that the intake be either replaced or repaired so that the noise goes away. They acknowledge that the noise is there but refuse to fix it because a new GM intake "will eventually make the same noise." Jay gives me the number to GM Customer Service. The Customer Service person spends a couple of weeks telling me they will fix the intake problem as soon as she can contact the service person. After pushing a little harder following two weeks of no results, she basically parroted the works of Jay the service person. After another week or so she said her supervisor would call. Still have not heard back after about 5 weeks. Called Customer Service again on June 5 and they assigned me a new case. Was supposed to hear back on June 7 but I didn't. I called again June 8 and left a message. Heard nothing. Called on June 9 and notes on the new case say she called and left message on June 8. She didn't. Left another message June 9. Still waiting for a call. More

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The service drive personnel here are a top notch group. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. More

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I would like to thank Scott Abbott for assisting us with the purchase of our new truck. He made sure that we were happy with our purchase. This would be the fourth vehicle that we have purchased from Royal the purchase of our new truck. He made sure that we were happy with our purchase. This would be the fourth vehicle that we have purchased from Royal Buick. Thank you again, Scott. More

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