Jay Mendoza

They failed to fix my car after two visits, ignoring photo/video proof of a safety-relevant malfunction. Second visit, they accused me of causing an unrelated problem (which I proved they caused on the photo/video proof of a safety-relevant malfunction. Second visit, they accused me of causing an unrelated problem (which I proved they caused on the previous visit). Different staff gave me contradictory data on how to reserve a loaner, resulting in me not getting one when they had some to spare. They don’t answer the phone before 9am, according to one employee. Oddly, I’ve had 27 unanswered calls before 9am, but one 8:33am conversation. I left a message with the manager and there wasn’t any followup. If I hurt myself in an accident in my near-new vehicle because they didn’t honor the warranty for the safety equipment- I’m obviously going to sue them. More

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I find this dealership to be very professional courteous & friendly. Best car buying experience I’ve ever encountered. I really appreciated the maintenance video of my car being serviced. & friendly. Best car buying experience I’ve ever encountered. I really appreciated the maintenance video of my car being serviced. More

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