Jay Johnson | Page 2

We could not have asked for a better experience! Jim followed up on our internet inquiry to let us know he had another interested buyer before the van we were looking at was sold. We came in that evenin followed up on our internet inquiry to let us know he had another interested buyer before the van we were looking at was sold. We came in that evening and Ashwin and Jay were also amazing and accomodating! Everyone we encountered before, during, and after our sale was there to make it easy for us, our young kids and busy schedules. There was no doubt they went above and beyond for us to ensure we were completely satisfied with our purchase and experience. We would recommend Webster Groves Subaru to anyone and will definitely be going there first for our future purchases! More

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Best Dealership in St. Louis I worked with Lisa and Jay and they were absolutely top notch. I traded in my 2018 Crosstrek and purchased a 2019 Crosstrek. The same car, just a year I worked with Lisa and Jay and they were absolutely top notch. I traded in my 2018 Crosstrek and purchased a 2019 Crosstrek. The same car, just a year newer. Lisa, who is a new Subaru owner herself, was so down to earth; and hearing about her positive experiences with both the dealership and her own Subaru Crosstrek made me feel like part of the family. She ensured that I was aware of everything related to the purchase; the vehicle, the warranties, and all of the extras (Subaru StarLink, auto dimming mirrors, etc). It was clear she knew a lot about Subaru and her confidence in the product she was selling made me even more confident that I was in the right place. Adam in finance was incredibly helpful when explaining the financial legalities. He relieved a great deal of anxiety by going over all paperwork and simplifying a lot of the documents. He was friendly, relatable, and it was obvious he took pride in his job. The entire team was professional, polite, and from start to finish, it was evident this was a one of a kind dealership. They treated me like I was the only customer in the dealership and even while we waited for finance to get back to me, they provided prompt updates and offered me refreshments while I waited. More

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Shay was super nice and knowledgeable. Also, Patty at the front desk was super nice; she even remembered my name. Really enjoyed talking to the managers as well. front desk was super nice; she even remembered my name. Really enjoyed talking to the managers as well. More

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GREAT SERVICE! The entire experience was awesome. We had been working with a Mazda dealership to locate the model /color/features we were interested in. However, the The entire experience was awesome. We had been working with a Mazda dealership to locate the model /color/features we were interested in. However, they never got back with us, so we started looking at other brands. When I contacted Stephanie Stinebaker through the Subaru online chat, she instantly replied and started searching for a vehicle that met all of our requirements. She went out of her way to make us happy. When we arrived at the dealership, she connected us with a Sales Rep (Shay Hodzic) that helped finalize the process. A few days before visiting the showroom my wife’s car experienced some major maintenance issues, so Stephanie and Shay actually helped find TWO cars! They did a great job giving us a good deal on both cars and gave us exactly what we asked for on the trade ins. We’ve had the cars for about 2 weeks now and the dealership has continued to be helpful and friendly. I would HIGHLY recommend Subaru’s and the Webster Grove Subaru dealership. The cars have great reviews on Consumer Reports and the dealership customer service is outstanding. More

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Incredibly Disappointing I bought my first car from this dealership (a used Subaru Legacy). I was disappointed with the lack of respect, honesty, and transparency. During nego I bought my first car from this dealership (a used Subaru Legacy). I was disappointed with the lack of respect, honesty, and transparency. During negotiations, I was told that they never allow a car to leave the lot if any required maintenance or parts are below 50% remaining lifespan. Their own inspection showed the front and rear brake pads to be at 4mm and 3mm respectively. I am not very car savvy but my boyfriend was with me and said that seemed low to him. They assured us that this was normal and wouldn’t be a problem. After signing for the car, we called the Webster Groves dealership’s service department and were told that new brake pads measure 11-12 mm in the front (10 at the smallest) and 8-9mm in the rear. Additionally, their online service page recommended pads be changed when they reach 3mm to avoid severe corrosion of the rotors. After multiple unreturned phone calls and voicemails, I finally reached someone who agreed to replace only the rear brakes “out of good will,” stating that both sets of brakes passed inspection because MO only requires them to be greater than 1mm. However, in my opinion, and based on information found on their own website, both sets of brake pads were significantly below 50% of their usable lifetime, and should have been replaced per their policy no questions asked. I do not recommend a business that does not honor their word and encourage you to buy a used car elsewhere. If you do come to this dealership to buy a used car, always be suspicious of the promises and claims they make. More

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A Subaru Adventure My agent, Mandy Bell, was energetic and answered all my endless questions. When she didn't have the answer, she checked it out and responded quickly. My agent, Mandy Bell, was energetic and answered all my endless questions. When she didn't have the answer, she checked it out and responded quickly. There are many videos online about the car, but it was the personal attention and care from Webster Groves Subaru that gave me the confidence to make the purchase. Looking forward to many adventures in my Subaru Crosstrek. More

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Best car buying experience ever! I had so many issues trying to get the car I wanted until I walked into Webster Groves Subaru. I was immediately greeted and welcomed in, they listene I had so many issues trying to get the car I wanted until I walked into Webster Groves Subaru. I was immediately greeted and welcomed in, they listened to what I had been through and even stayed past closing on a Friday night to show me and help me set up all the features in my new car. Sean, Blake and Jay have a customer for life and I would recommend them to everyone!! More

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Amazing This was the most pleasant car purchase I’ve ever had. The dealership didn’t waste my time, they had the paperwork ready to go, and were attentive and This was the most pleasant car purchase I’ve ever had. The dealership didn’t waste my time, they had the paperwork ready to go, and were attentive and friendly. CJ didn’t try to upsell me. I got exactly the car I wanted and highly recommend Webster Groves Subaru! More

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Best Ever This dealership was great my salesman Jason was the best car salesman I've ever had. No pressure at all he didn't even ask for my phone number but gav This dealership was great my salesman Jason was the best car salesman I've ever had. No pressure at all he didn't even ask for my phone number but gave me his card if I had any questions or made a decision on which vehicle I wanted. Once I decided what I wanted we went for a test drive he showed me everything about the vehicle. Best experience ever buying a vehicle. More

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Great first card buying experience Overall a great first car buying experience. I never felt pressured by any of the salesmen or the finance office. It was a very pleasant experience! Overall a great first car buying experience. I never felt pressured by any of the salesmen or the finance office. It was a very pleasant experience! I am absolutely in love with my new car! More

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